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Topic: Images not showing up

Xenios_ze

Participant

July 17, 2015 5:49 pm

Hello, I am have completed an essential grid page with gallery images. They are showing up in wordpress but when I go on the live webpage the images are not showing up. How do i solve this problem?
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Eva Kemp

Support staff

July 17, 2015 9:02 pm

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

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Xenios_ze

Participant

July 18, 2015 7:58 am

Ok, but when you finish please tell me how you resolve the problem.

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Eva Kemp

Support staff

July 18, 2015 10:08 am

Hello,

Please provide us with FTP credentials as well.

Regards,
Eva Kemp.

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Xenios_ze

Participant

July 20, 2015 12:14 pm

I am not feeling safe to provide you with the ftp credentials. Please tell me how to solve the problem by instructions and I will find the way. Dont worry.

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Eva Kemp

Support staff

July 20, 2015 12:47 pm

Hello,

Please change permissions to 777 for the folder wp-content/uploads and for the folders inside the “uploads” directory. After that check images on the site.

Regards,
Eva Kemp.

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Xenios_ze

Participant

July 20, 2015 1:40 pm

I contacted the godaddy support and I asked them to do what you advised. They changed the permissions to 777 in the wp-content/uploads but nothing happened. Also, they told me that godaddy is not responsible for this problem and is problem of the theme.

I can provide you with the credentials that you are looking for since nothing seems to work. But what kind of FTP credentials are you looking for? the GODaddy user and pass, or the credentials of the SFTP that I used to enter my files from the filezilla?

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Eva Kemp

Support staff

July 20, 2015 6:40 pm

Hello,

Please provide us with FTP login details to be able to connect to a server via FTP. We need FTP host, FTP username, FTP password.

Thank you.
Regards,
Eva Kemp.

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Xenios_ze

Participant

July 27, 2015 11:36 am

Please find attached what you asked for.

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Eva Kemp

Support staff

July 27, 2015 2:05 pm

Hello,

The problem was you selected Portfolio template for Gallery page and inserted Ess. Grid shortcode. There was a conflict.
I’ve set page template to default.
Please clear browser cache and check your Gallery page now.

Regards,
Eva Kemp.

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Topic: Images not showing up

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Topic: Images not showing up

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