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  Piercesd

  Participant

  July 20, 2015 7:39 pm

  Hello,
  The theme is no longer allowing my customers to finalize payment and finish checking out.

  Site URL: hidden

  Theme version: 1.8

  WooCommerce version: 2.3.11

  

  Content is visible for topic creator and
  support staff only.

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  Eva Kemp

  Support staff

  July 20, 2015 8:32 pm

  Hello,

  Are you getting any errors on the Checkout page?
  Please show us a screenshot of the issue.

  Regards,
  Eva Kemp.

  #76089 copied to clipboard

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  Piercesd

  Participant

  July 20, 2015 9:56 pm

  No errors, the checkout page fades, as it normally does, but does not do anything afterwards. On the backend, the orders appear to be waiting for payment, and then switch to cancelled.

  #76102 copied to clipboard

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  Eva Kemp

  Support staff

  July 21, 2015 10:17 am

  Hello,

  Please check if the issue persists with default WordPress theme (Twenty Fifteen, for example). This is Woocommerce configuration and you have to contact their support team.

  Regards,
  Eva Kemp.

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