The theme is no longer allowing my customers to finalize payment and finish checking out.
Are you getting any errors on the Checkout page?
Please show us a screenshot of the issue.
No errors, the checkout page fades, as it normally does, but does not do anything afterwards. On the backend, the orders appear to be waiting for payment, and then switch to cancelled.
Please check if the issue persists with default WordPress theme (Twenty Fifteen, for example). This is Woocommerce configuration and you have to contact their support team.
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