Forum Replies Created

Viewing 30 posts - 13,171 through 13,200 (of 31,382 total)
1 2 3 … 439 440 441 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 16:20

    Hello,

    You don’t have Woocommerce Multilingual plugin installed https://wordpress.org/plugins/woocommerce-multilingual/ .
    Please read this article https://code.tutsplus.com/tutorials/how-to-make-your-theme-multilingual-and-woocommerce-compatible–cms-22249

    Regards,
    Eva Kemp.

    #76009 Copied In reply to: Woocommerce Pages Multilingual
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 16:08

    Hello,

    Some plugin is causing the issue.
    Please deactivate 3rd-party plugins and check Menu section after that.

    Regards,
    Eva Kemp.

    #76007 Copied In reply to: Revolution Slider
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 14:21

    Hello,

    Sorry for a delay.
    Please update WordPress and all required plugins. You can download the latest versions here:
    https://www.8theme.com/download-plugins/
    Also the problem with coupon form is caused by one of your 3rd-party plugins. Please disable them and check the Checkout page after that. Clear browser cache before checking.

    Regards,
    Eva Kemp.

    #75992 Copied In reply to: Problem with applying coupons and adding to cart when logged in
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 14:12

    Hello,

    The same issue persists with default WordPress theme too.
    In this case you have to ask the plugin developer regarding this issue via comments section http://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments or you have to buy their license to get premium support.

    According as to our company politics so to other developers on ThemeForest we don’t provide extending support or bugs fixes for 3rd-party plugins, even if they’re included in our theme. We can help you with different questions if a problem appears only with our theme. But if a problem persists with default WordPress theme and you need the plugin support you should buy a license and contact to their support team.

    Thank you for understanding.

    Regards,
    Eva Kemp.

    #75988 Copied In reply to: Revolution Slider – Slider Link
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:57

    Hello,

    Your screenshot doesn’t have an image, it shows “The connection was reset”. Could you please reupload it?

    Regards,
    Eva Kemp.

    #75970 Copied In reply to: Homesite page
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:55

    Hello,

    We can’t log in to wp-admin panel. Could you please reset the password to something without special symbols?
    Did you set price for variations in the product editor?
    Please check it.

    Regards,
    Eva Kemp.

    #75969 Copied In reply to: Variable product no add to cart
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:53

    Hello,

    You didn’t update the theme and required plugins.
    This issue doesn’t persist in the latest theme version. So please update it.
    Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    #75967 Copied In reply to: Anchor for one page navigation mis-aligns when using a hosted video as row bg
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:47

    Hello,

    Please change permissions to 777 for the folder wp-content/uploads and for the folders inside the “uploads” directory. After that check images on the site.

    Regards,
    Eva Kemp.

    #75966 Copied In reply to: Images not showing up
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:45

    Hello,

    You need connect to your server via FTP. Ask your host for FTP login details if you don’t know them and edit the file shortcodes.php in the directory wp-content/themes/woopress/framework.

    Regards,
    Eva Kemp.

    #75965 Copied In reply to: Social Media icons in top left header
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:44

    Hello,

    Sorry, but we need FTP access to check the issue.
    Please ask your hosting provider to create FTP account and provide us with FTP host, FTP username, FTP password.

    Regards,
    Eva Kemp.

    #75964 Copied In reply to: Revolution Slider Broken – Unable to Access the Plugin
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:42

    Hello,

    1. Please add this code in custom.css for fixed header:

    .fixed-header-area .header-logo {
    padding: 0px 0px !important;
}

    Sorry, but I don’t see any problems with header on home page.

    2. The problem is caused by the code you added in Theme Options > Custom CSS:

    .header-type-5 {
   margin-top: -28px !important;
   margin-bottom: -48px !important;
}

    Remove it and check header on other pages.

    3. Your last query is unclear. Could you please clarify what problems you have with the image?

    Regards,
    Eva Kemp.

    #75963 Copied In reply to: Header
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 12:01

    Hello @witchcraftz,

    You showed demo page for Legenda theme, but you’re using Woopress theme.
    Try to change header type in Theme Options > Header.
    To make current header smaller try to use this code in custom.css:

    .header-type-18 .navbar {
    padding: 10px 0px !important;
}
.header-type-18 .menu {
    padding: 0px 0px !important;
}

    Regards,
    Eva Kemp.

    #75960 Copied In reply to: Header Bar at top smaller and search bar in header
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:57

    Hello,

    May we reupload the theme?
    Please create back up of the site and let us know.

    Thank you.
    Regards,
    Eva Kemp.

    #75959 Copied In reply to: Questions at beginning
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:55

    Hello,

    Yes, you can update WordPress.

    Please provide us with your site url and wp-admin panel access in private content.

    Regards,
    Eva Kemp.

    #75958 Copied In reply to: Main Menu Background Color
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:52

    Hello,

    Please add this code in custom.css file:

    .product-navigation .next-product .hide-info {
   left: -230px !important;
}

    Please provide us with a direct page link where you see this issue:
    http://storage3.static.itmages.com/i/15/0720/h_1437389579_5387144_fb5f1820ea.png

    Thank you.
    Regards,
    Eva Kemp.

    #75957 Copied In reply to: Margin-cut off/ Z-index issue
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:42

    Hello,

    Please translate the theme as described in our documentation:
    https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate

    Regards,
    Eva Kemp.

    #75956 Copied In reply to: Loco-translate – the worlds most used WP translation tool does not like you
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:41

    Hello,

    “Back to Shop” button redirects to Shop page where all products are shown. It is not supposed to redirect to your home page.
    If you want to redirect your visitors to home page instead of Shop page you need edit the file wp-content/themes/woopress/woocommerce/loop/no-products-found.php, find the code

    “> and change the link <?php echo get_permalink(woocommerce_get_page_id('shop')); ?> to your home page url.

    Regards,
    Eva Kemp.

    #75955 Copied In reply to: Back to shop sends user to wrong page
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:23

    Hello,

    Please provide us with FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    #75952 Copied In reply to: Next page/ page numbers do not work on search
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:22

    Hello,

    Please take our apologies but we don’t guarantee full compatibility of 3rd-party plugins with the theme and we can’t implement all Woocommerce extensions into the theme because there is huge amount of them as you know.

    Thank you for your understanding.

    Regards,
    Eva Kemp.

    #75951 Copied In reply to: Theme not AJAX-ready?
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 11:01

    Hello,

    We’re sorry for a delay.
    The menu couldn’t be saved because you uploaded theme folder incorrectly. You uploaded the whole package “WooPress_Responsive_Ecommerce_Wordpress_Theme”, but you had to upload only the folder “woopress” that is located inside of this package. So I’ve moved “woopress” folder from wp-content/themes/WooPress_Responsive_Ecommerce_Wordpress_Theme to wp-content/themes directory. Please try to save your menu location now.

    As for the button for Register link, add this code in custom.css:

    .register-link {
  border: green solid 1px;
  border-radius: 6px;
  padding: 5px;
  background-color: green;
}

    Write your color value.

    Regards,
    Eva Kemp.

    #75947 Copied In reply to: Full Width Menu Not Showing Up
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:47

    Hello,

    We’re sorry for a delay.
    Could you please provide us with FTP and wp-admin panel credentials in Private Content?

    Thank you.
    Regards,
    Eva Kemp.

    #75946 Copied In reply to: Breadcrumb – Title layout
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:45

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #75944 Copied In reply to: Is it possible to change the number of products per row to anything you want?
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:43

    Hello,

    You didn’t provide your site name. Please write it.
    Also specify what textures you want to use.

    Regards,
    Eva Kemp.

    #75942 Copied In reply to: Trying to find Blanco-Layer-Slider.zip
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:36

    Hello,

    Please provide us with wp-admin panel and FTP credentials.

    Regards,
    Eva Kemp.

    #75939 Copied In reply to: Toys Store not working
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:35

    Hello,

    Please provide us with wp-admin panel and FTP credentials and show a product page where you have issue on your site.

    Thank you.
    Regards,
    Eva Kemp.

    #75937 Copied In reply to: Change price on variants in single product view
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:33

    Hello,

    You can speed up the site following the suggestions from these articles:
    http://codex.wordpress.org/WordPress_Optimization
    http://techtage.com/speeding-up-wordpress-sites/
    http://www.sparringmind.com/speed-up-wordpress/
    https://www.inmotionhosting.com/support/website/wordpress/heartbeat-ajax-php-usage#heartbeat-in-action
    Also optimize your images:
    http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
    http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website

    Regards,
    Eva Kemp.

    #75936 Copied In reply to: Slow website
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:32

    Hello,

    Could you please show a screenshot of the issue you’re experiencing on mobile devices?
    And provide us with a direct page link of the issue.

    Thank you.
    Regards,
    Eva Kemp.

    #75935 Copied In reply to: only allowing one product slider on home page
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:25

    Hello,

    You need ask your host to enable allow_url_fopen function.
    I’ve imported demo slider manually. Please check home page now.

    Regards,
    Eva Kemp.

    #75933 Copied In reply to: Dummy Data
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:22

    Hello,

    You should use some plugin for this.
    We recommend you to contact Woocommerce support team concerning your query.

    Regards,
    Eva Kemp.

    #75931 Copied In reply to: Product variations
    Avatar: Eva
    Eva Kemp
    Participant
    July 20, 2015 at 10:18

    Hello,

    Please switch to default Twenty Fifteen theme and check backend search. Does the problem persist there too?
    To change search on frontend edit the file wp-content/themes/royal/woosearchform.php in line 15 and comment the code
    <input type="hidden" name="post_type" value="<?php esc_attr_e( etheme_get_option('search_post_type') ); ?>" />

    You’ll have default WordPress search.

    Regards,
    Eva Kemp.

    #75930 Copied In reply to: Search Facilty – Front and Backend
  • 1 2 3 … 439 440 441 … 1,045 1,046 1,047
    Viewing 13,200 results - 13,171 through 13,200 (of 31,382 total)
Viewing 30 posts - 13,171 through 13,200 (of 31,382 total)
1 2 3 … 439 440 441 … 1,045 1,046 1,047

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