Page 345 – 8theme.com

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Eva Kemp

Participant

October 7, 2015 at 14:13

Hello,

Please check if [share] shortcode is added in Theme Options > Header > “Header custom HTML (for 6, 7, 13, 14, 18 headers)” block.

Please specify for what elements exactly you want to change color.

Thank you.
Regards,
Eva Kemp.

#92237 Copied In reply to: How to remove double header and social icons in WooPress

Eva Kemp

Participant

October 7, 2015 at 14:10

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

#92235 Copied In reply to: Missing Icons

Eva Kemp

Participant

October 7, 2015 at 14:08

Hello,

Sorry for a delay.
As I see you’ve changed “My Account” page design.

Do you still need assistance from us?

Regards,
Eva Kemp.

#92234 Copied In reply to: My account page – initial layout after sign in

Eva Kemp

Participant

October 7, 2015 at 14:05

Hello,

Are you using the latest theme version 2.9?
You need delete “woocommerce” folder in the directory wp-content/themes/legenda/ and reupload it from a new theme package.

Regards,
Eva Kemp.

#92232 Copied In reply to: Remove Duplicate 'Proceed To Cart'

Eva Kemp

Participant

October 7, 2015 at 14:04

Hello,

You need check editor for each product (Short Description and Main Product editor sections).

Regards,
Eva Kemp.

#92231 Copied In reply to: Shop Images and related products displaying incorrectly

Eva Kemp

Participant

October 7, 2015 at 13:49

Hello,

What is your query?
Please clarify what you want to do.
Are you using a plugin that doesn’t work?
How can we replicate the issue?
Provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#92215 Copied In reply to: Woocommerce Reference Link Pluing

Eva Kemp

Participant

October 7, 2015 at 13:47

Hello,

Please show us screenshots for better understanding what you want to achieve.

Thank you.

Regards,
Eva Kemp.

#92214 Copied In reply to: [etheme_sale] vs [etheme_featured] vs [etheme_new] shortcode

Eva Kemp

Participant

October 7, 2015 at 13:45

Hello,

Please check if the issue persists with default WordPress theme too. If it does then you have to contact Woocommerce support concerning this problem.

Regards,
Eva Kemp.

#92213 Copied In reply to: Product page showing exclusive price

Eva Kemp

Participant

October 7, 2015 at 13:44

Hello,

We’re sorry for a long delay.
Please provide us with FTP and WP admin panel credentials in Private Content.

Regards,
Eva Kemp.

#92212 Copied In reply to: All In One SEO conflict

Eva Kemp

Participant

October 7, 2015 at 13:31

Hello,

As I see logo is shown fine on mobile:
http://storage2.static.itmages.com/i/15/1007/h_1444221012_6621665_3d34f5ad76.png
Please show a screenshot of the issue for better understanding.

Regards,
Eva Kemp.

#92203 Copied In reply to: Missing banner

Eva Kemp

Participant

October 7, 2015 at 13:14

Hello,

Some plugin is causing the issue that anchor isn’t shown in Appearance > Menus. Disable plugins one by one to find it out.

Also I’ve disabled “Full page sections” option in home page. Please check site now.

Regards,
Eva Kemp.

#92198 Copied In reply to: My update 2.5 has been a disaster

Eva Kemp

Participant

October 7, 2015 at 12:46

Hello,

Sorry for a delay.
The problem may be caused by OS on your phone, also try different Internet provider to check the site.

Thank you.

Regards,
Eva Kemp.

#92184 Copied In reply to: Banner size

Eva Kemp

Participant

October 7, 2015 at 12:42

Hello,

You’re using old plugins versions. Please update them. You can download plugins archives here:
https://www.8theme.com/download-plugins/ .

Also this plugin was causing the issue – WooCommerce 2Checkout – Inline Checkout. I’ve disabled it. Please clear browser cache and check your site now.

Regards,
Eva Kemp.

#92182 Copied In reply to: Mini Cart not loading or showing and problems on checkout page.

Eva Kemp

Participant

October 7, 2015 at 12:38

Hello,

You’re welcome.

Regards,
Eva Kemp.

#92179 Copied In reply to: Pages not show as defined.

Eva Kemp

Participant

October 7, 2015 at 12:36

Hello,

I’ve just checked VC editor and it’s working fine:
http://storage5.static.itmages.com/i/15/1007/h_1444217763_7193435_964b1cc4d7.png

Try to check it in another browser.

Regards,
Eva Kemp.

#92178 Copied In reply to: Can't edit elements in VC

Eva Kemp

Participant

October 7, 2015 at 12:34

Hello,

Please try to disable MasterSlider plugin and check the page after that.

Regards,
Eva Kemp.

#92177 Copied In reply to: Product images not loading

Eva Kemp

Participant

October 7, 2015 at 12:32

Hello,

This query was discussed in other topic.
This one will be closed.

Regards,
Eva Kemp.

#92173 Copied In reply to: Quality picture on mobile

Eva Kemp

Participant

October 7, 2015 at 12:31

Hello,

I’ve removed <div id="item-desc"> for some products. Please check Shop page now. You should remove this code for other products too.

Regards,
Eva Kemp.

#92172 Copied In reply to: Shop Images and related products displaying incorrectly

Eva Kemp

Participant

October 7, 2015 at 12:24

Hello,

Please provide us with wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#92170 Copied In reply to: product categories

Eva Kemp

Participant

October 7, 2015 at 12:06

Hello,

You can write blog description in Theme Options > General > Header Settings > Header custom HTML for some variantsFor variants 1, 2, 8, 10. But it can be shown only for some header types – 1, 2, 8, 10.

Regards,
Eva Kemp.

#92164 Copied In reply to: Tagline under nav menu in header
Eva Kemp

Participant

October 7, 2015 at 12:00
Hello,

We’re sorry for a long delay.

Please use this code in Theme Options > Custom CSS > Custom CSS for desktop:

.page-content { margin-top: 0px; }

Regards,
Eva Kemp.
#92162 Copied In reply to: Parallax Background image
Eva Kemp

Participant

October 7, 2015 at 11:41

Hello,

Sorry for a long delay.
Do you still have issues on Checkout page?
As I see “Shipping and Handling” is shown fine:
http://storage6.static.itmages.com/i/15/1007/h_1444214481_3513352_f6a88eb172.png

Regards,
Eva Kemp.

#92143 Copied In reply to: Woopress shipping options layout

Eva Kemp

Participant

October 7, 2015 at 11:31

Hello,

We’re sorry for a delay.
Do you still have issues with menu?
Please let us know.

Regards,
Eva Kemp.

#92139 Copied In reply to: Menu location settings and Menu content disappears!

Eva Kemp

Participant

October 7, 2015 at 11:15

Hello,

I’ve increased memory_limit value in wp-config.php file and now VC editor is working. Please clear browser cache and check. Also Wishlist page is working.

Regards,
Eva Kemp.

#92126 Copied In reply to: My update 2.5 has been a disaster

Eva Kemp

Participant

October 7, 2015 at 10:59

Hello,

You’re welcome.

Regards,
Eva Kemp.

#92118 Copied In reply to: Google Maps is not showing

Eva Kemp

Participant

October 7, 2015 at 10:38

Hello,

Please take our apologies for the delay.
Is there anything else we can help you with?

Regards,
Eva Kemp.

#92112 Copied In reply to: I am not happy with your customer support!!!

Eva Kemp

Participant

October 7, 2015 at 10:34

Hello,

We’re sorry for the delay.
Could you please show a screenshot of the issue?

Thank you.
Regards,
Eva Kemp.

#92105 Copied In reply to: iPad image in main slider is distorted

Eva Kemp

Participant

October 7, 2015 at 10:23

Hello,

You need use “Product Categories” element in Visual Composer editor.
Please try it.

Regards,
Eva Kemp.

#92089 Copied In reply to: product categories

Eva Kemp

Participant

October 7, 2015 at 10:05

Hello,

This issue was resolved in the other topic. This one will be closed.

Regards,
Eva Kemp.

#92079 Copied In reply to: Bug – Single Product Page – Fixed Content Layout

Eva Kemp

Participant

October 7, 2015 at 10:01

Hello,

Sorry for a long delay.
Do you still have issues?
Please let us know.

Regards,
Eva Kemp.

#92076 Copied In reply to: Homeage not working well on mobile devices?
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Viewing 10,350 results - 10,321 through 10,350 (of 31,382 total)

Viewing 30 posts - 10,321 through 10,350 (of 31,382 total)

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