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My account page – initial layout after sign in

This topic has 11 replies, 5 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

heinpoblome@gmail.com

Participant

September 20, 2015 at 14:20

Hi,
the initial ‘my account page looks like a mess. Can this be right?
How can I change this ?
I was looking to upload a jpeg to show you how it looks but I do not seem to find a way. My site is not online yet, and only on a dev server.

thanks

#88160 Copied Theme version: 2.8.1 WooCommerce version: 4.3.1

10 Answers

Stan Russell

Participant

September 21, 2015 at 07:50

Hello,

please update theme and all required plugins to latest version. If this will not help – upload screenshot of “my account” page to any image hosting site and provide us with link.

Regards,
Stan Russell.

#88196 Copied

heinpoblome@gmail.com

Participant

September 21, 2015 at 20:17

here is the link to the screenshot

#88398 Copied Theme version: 2.8.1 WooCommerce version: 4.3.1

Robert Hall

Support staff

September 21, 2015 at 20:39

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#88403 Copied

heinpoblome@gmail.com

Participant

September 25, 2015 at 07:45

in private content, the data that you asked for

Please, contact administrator
for this information.

#89167 Copied

Jack Richardson

Support staff

September 25, 2015 at 14:31

Hello,

Login credentials are incorrect.
Please check them.

Best regards,
Jack Richardson.

#89302 Copied

heinpoblome@gmail.com

Participant

September 28, 2015 at 09:36

something must have gone wrong, here is the new pass.
sorry for the hassle.

Please, contact administrator
for this information.

#89531 Copied

Jack Richardson

Support staff

September 28, 2015 at 13:38

Hello,

I checked “My Account” page and didn’t see anything wrong. Could you please clarify with more details what is incorrect with the page?

Thank you.
Best regards,
Jack Richardson.

#89674 Copied

Stan Russell

Participant

September 28, 2015 at 14:05

Hello,

you are using outdated version of Legenda theme that does not support your current Woocommerce version.
Please make a backup of theme folder, update theme to latest version and let us know results.

Regards,
Stan Russell.

#89708 Copied

heinpoblome@gmail.com

Participant

September 29, 2015 at 08:20

After having updated the theme to 2.9, to me the problem persists.
I uploaded a screen shot in post #88398.

What bothers me is that the “billing address” is centered, and the rest is not. Also, the font size of the “billing address”, and the “my addresses” is very large compared to an actual address when typed in. An actual address which is then left aligned in the screen, and very small in font.

Again, is it really supposed to be that way? I can also see on demo pages that there is a small line ‘around’ the “billing address”. I do not see that on my site; it might make things clearer.

#90060 Copied Theme version: 2.9 WooCommerce version: 4.3.1

Eva Kemp

Support staff

October 7, 2015 at 14:08

Hello,

Sorry for a delay.
As I see you’ve changed “My Account” page design.

Do you still need assistance from us?

Regards,
Eva Kemp.

#92234 Copied
Tagged: design, initial, layout, my account, sign in, woocommerce, wordpress
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