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Can't edit elements in VC - by Hoellwarth

This topic has 5 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

  • Avatar: Hoellwarth
    Hoellwarth
    Participant
    October 6, 2015 at 21:36

    Hello,

    I just updated both plugins and theme to their latest version and, regardless of the browser I use, I can’t edit element in Visual Composer. Here’s my problem:

    1 – create/edit a page
    2 – add an alement

    then what I see is just this: http://i61.tinypic.com/23rwpl0.jpg

    and this happens even in other brand new installations with just recommended plugins + woocommerce.

    #91933 Copied Theme version: 2.3 WooCommerce version: latest
    4 Answers
    Avatar: Hoellwarth
    Hoellwarth
    Participant
    October 6, 2015 at 21:43

    I don’t know why the image can’t be seen. Here’s another upload: http://pasteboard.co/1bjpNEjg.jpg

    #91935 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 7, 2015 at 08:38

    Hello,

    Please provide us with FTP and WP Dashboard credentials in private content.

    Best regards,
    Jack Richardson.

    #92009 Copied
    Avatar: Hoellwarth
    Hoellwarth
    Participant
    October 7, 2015 at 08:50

    Hello Jack,

    In private content you’ll find what you asked for. Thank you for your support.

    Please, contact administrator
    for this information.
    #92019 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    October 7, 2015 at 12:36

    Hello,

    I’ve just checked VC editor and it’s working fine:
    http://storage5.static.itmages.com/i/15/1007/h_1444217763_7193435_964b1cc4d7.png

    Try to check it in another browser.

    Regards,
    Eva Kemp.

    #92178 Copied
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