Forum Replies Created

Viewing 30 posts - 10,081 through 10,110 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    October 13, 2015 at 08:21

    Hello,

    1. Try to delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from a new theme package that you have. After that check top cart widget.

    2. I’ve edited the code in child style.css file to this:

    @media (min-width: 1200px){.boxed .st-container {
    	width: 1450px;
    }}

    Please check site on iPad now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 13, 2015 at 08:06
    Avatar: Eva
    Eva Kemp
    Participant
    October 13, 2015 at 08:02

    Hello,

    Please check if the issue persists with default WordPress theme too (Twenty Fifteen for example).
    Let us know the result.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 13, 2015 at 08:02

    Hello @lornacrow,

    Please provide us with FTP credentials as well.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 19:15

    Hello,

    I’ve updated Revolution Slider and Master Slider plugins and now editor is working.
    Please clear browser cache and check.

    Concerning the spaces in Text elements, I’ve checked it with default WordPress theme and the same issue persists there too.
    So it’s related to Visual Composer plugin, not to the theme.
    We recommend you to contact VC authors via comments section http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments and ask about this problem.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:54

    Hello,

    Please provide us with FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:54

    Hello,

    Visual Composer editor is working fine.
    Please view screenshots:
    http://storage6.static.itmages.com/i/15/1012/h_1444672370_2189831_f7ee5c8a96.png
    http://storage7.static.itmages.com/i/15/1012/h_1444672424_4444322_a3802a5218.png

    Try to check it in another browser.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:50

    Hello,

    I’ve added the code in child style.css file:

    @media (max-width: 480px) {.widget_wysija_cont.html_wysija {
         height: 200px;
    }}

    Please check the page on mobile now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:41

    Hello,

    That’s great.

    Let us know if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:40

    Hello,

    Is your issue resolved now?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:39

    Hello,

    Ok, we’re aware about the bugs and we’ll try to fix them as soon as possible.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:37

    Hello @gregory,

    I’ve sent templates to your email address. Please check it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:32

    Hello,

    Please give us correct wp-admin panel credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:26

    Hello,

    Sorry to hear that.

    We didn’t create any users on your server.
    Only our staff has access to private content, users can’t view it.
    But I can assure you none of our colleagues made any changes on a server.

    You should check access logs with your hosting provider and they should give you more information concerning this issue.

    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 18:21

    Hello,

    Please update all required plugins to the latest versions. You can download theme at this page https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:52

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:48

    Hello,

    Yes, your style customization in Theme Options > Custom CSS will be saved after theme update.
    But we always strongly recommend to create back up of files and database before starting any update process.

    Yes, you can use such code in Global Custom CSS.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:46

    Hello,

    As I see you’ve added pages to your menu http://storage3.static.itmages.com/i/15/1012/h_1444668338_7924982_f3e3ce6e59.png , but you should use Links element. Please read the documentation attentively:
    https://www.8theme.com/demo/docs/royal/#!/3_one_page

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:20

    Hello,

    Edit the file wp-content/themes/royal/framework/shortcodes.php in line 256:

    <div class="form-group">
    <p class="form-name">
    <label for="contact-phone" class="control-label"><?php _e('Phone', ETHEME_DOMAIN) ?></label>
    <input type="text" name="contact-phone" class="form-control" id="contact-phone">
    </div>

    Find the code <?php _e('Phone', ETHEME_DOMAIN) ?> and translate the word.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:19

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!


    (it’s for Legenda theme but the process is the same).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:18

    Hello,

    The gallery is created by default WordPress options.
    Do you mean you want to disable lightbox view when gallery image is clicked?
    Please show a screenshot what exactly you need deactivate.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 17:10

    Hello,

    I’ve added the code in CSS block of VC editor in your Contact page:
    http://storage6.static.itmages.com/i/15/1012/h_1444666125_6631767_45e52f64f0.png .
    Please check it now.

    Please show on a screenshot what issue is with social media icons.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:47

    Hello,

    You need edit this part of code
    <div class="custom_text">*</i>Enjoy a powerfull zoom photo moving your mouse above it*</div> and add icon this way:
    <div class="custom_text"><i class="fa fa-search-plus"></i> *Enjoy a powerfull zoom photo moving your mouse above it*</div>

    Please try it.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:40

    Hello,

    I’ve edited the file wp-content/themes/royal/framework/shortcodes.php and added this code in line 256:

    <div class="form-group">
    <p class="form-name">
    <label for="contact-phone" class="control-label"><?php _e('Phone', ETHEME_DOMAIN) ?></label>
    <input type="text" name="contact-phone" class="form-control" id="contact-phone">
    </div>

    and edited the file wp-content/themes/royal/framework/theme-functions.php, added the code $phone = ''; in line 1372, the code $phone = stripslashes(trim($_GET['contact-phone'])); in line 1402 and the code in line 1418:

    if ($phone != '') {
    $body .= " or contact on phone number $phone" . PHP_EOL . PHP_EOL;
    }

    Please check your contact form now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:25

    Hello,

    Please provide us with FTP and wp-admin panel credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:23

    Hello,

    Try to delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from a new theme package that you downloaded.
    If the issue still persists provide us with FTP and wp-admin panel credentials in private content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:20

    Hello,

    I’ve selected left sidebar layout in Theme Options http://storage7.static.itmages.com/i/15/1012/h_1444663145_3541957_12921fc9b6.png .
    Please check products page now http://clubdevinoslosada.com/?product_cat=vinos-tintos .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:13

    Hello,

    You can find the text in wp-content/themes/classico/framework/templates/woosearchform.php file in line 11.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:10

    Hello,

    Please show a screenshot where you see that notice and provide us with a page link.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    October 12, 2015 at 16:09

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

  • 1 2 3 336 337 338 1,045 1,046 1,047
    Viewing 10,110 results - 10,081 through 10,110 (of 31,382 total)
Viewing 30 posts - 10,081 through 10,110 (of 31,382 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.