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LOGIN/REGISTER NOT WORKING? - by bazarcollective

This topic has 12 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Stan Russell

bazarcollective

Participant

October 10, 2015 at 18:28

Hey guys im having trouble w the input on the account page.When someone tries to enter their username or email to login or register it wont work it doesnt even show any letters typed in it just stays blank. im not sure why this is happening. please help ive attached my login and ftp credintials. thanks

Please, contact administrator
for this information.

#93023 Copied Theme version: 2.2 WooCommerce version: 4.3.1

11 Answers

Eva Kemp

Support staff

October 12, 2015 at 10:04

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#93173 Copied

bazarcollective

Participant

October 12, 2015 at 13:49

Hello Eva thanks for replying my theme is actually up to date including my woocommerce.

#93247 Copied

Eva Kemp

Support staff

October 12, 2015 at 14:09

Hello,

As I see your theme version is 2.2, not 2.3 which the latest version.
Also the plugins WPBakery Visual Composer, Revolution Slider, Master Slider Pro are out of date.
Please update them.

Regards,
Eva Kemp.

#93253 Copied

bazarcollective

Participant

October 12, 2015 at 14:26

oh ok i see. sorry about that! last update i got a notification on my dashboard and seems i didnt this time around. will update after my backup. thank you!

#93261 Copied

Stan Russell

Participant

October 12, 2015 at 15:35

Hello memomald,

please update as suggested and check your site.

Regards,
Stan Russell.

#93301 Copied

bazarcollective

Participant

October 12, 2015 at 16:23

Hey guys so ive updated the theme and that seem to do the trick for the login/register problem however it looks like some stuff shifted around on my site for example the “connect w us” social icons on my front page were further up under the submit button and the contact form on my contact page was centered. i had someone from fivver adjust them for me after trying myself to no avail so i would greatly appreciate if you help me out w that. thanks!

#93329 Copied

Eva Kemp

Support staff

October 12, 2015 at 17:10

Hello,

I’ve added the code in CSS block of VC editor in your Contact page:
http://storage6.static.itmages.com/i/15/1012/h_1444666125_6631767_45e52f64f0.png .
Please check it now.

Please show on a screenshot what issue is with social media icons.

Thank you.

Regards,
Eva Kemp.

#93344 Copied

bazarcollective

Participant

October 12, 2015 at 18:28

The front page social icons should be right below the submit box on mobile.They appear to be correct in desktop view. ive attached a screen shot.
Thanks

Please, contact administrator
for this information.

#93372 Copied
Eva Kemp

Support staff

October 12, 2015 at 18:50
Hello,

I’ve added the code in child style.css file:
```
@media (max-width: 480px) {.widget_wysija_cont.html_wysija {
     height: 200px;
}}
```
Please check the page on mobile now.

Regards,
Eva Kemp.
#93386 Copied
bazarcollective

Participant

October 12, 2015 at 19:32

looks great,
thanks for all the help guys.
best support service!

#93398 Copied

Stan Russell

Participant

October 13, 2015 at 08:04

Hello memomald,

thank you for warm words! You are welcome!
Would you kindly leave a rating for our theme on Themeforest?

Regards,
Stan Russell.

#93474 Copied
Tagged: help, login, register, troubleshooting, woocommerce, wordpress
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