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Forum Replies Created

Viewing 30 posts - 9,421 through 9,450 (of 31,382 total)

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Eva Kemp

Participant

October 27, 2015 at 17:48

Hello,

Please contact your hosting provider and ask to disable function display_errors. After that check the pages.

Regards,
Eva Kemp.

#96351 Copied In reply to: Pictures are not showing

Eva Kemp

Participant

October 27, 2015 at 17:45

Hello,

We can look into your issue on Saturday if you agree.
Please let us know how you’d like to proceed.

Regards,
Eva Kemp.

#96350 Copied In reply to: Upgrade Ultimate VC Addon + Visual composer latest version = broken site

Eva Kemp

Participant

October 27, 2015 at 17:44

Hello,

You should create a list in your MailChimp account.
Please refer to their documentation:
http://kb.mailchimp.com/lists

Regards,
Eva Kemp.

#96349 Copied In reply to: Top Bar Menu

Eva Kemp

Participant

October 27, 2015 at 17:39

Hello @fr33lanc3r,

You’ve been already replied in your own topic.
Please check it.

Regards,
Eva Kemp.

#96348 Copied In reply to: Fatal error: Call to undefined function get_row_css_class() on line 28

Eva Kemp

Participant

October 27, 2015 at 17:38

Hello,

1. I’ve enabled the option “Enable slider for gallery images” in Theme Options > Single Product Page. Please check images now.

2. I’ve selected Sidebar position as full width in Theme Options > Single Product Page.

3. As I see reviews form is shown:
http://storage8.static.itmages.com/i/15/1027/h_1445963914_1922958_3787b668fb.png

Regards,
Eva Kemp.

#96347 Copied In reply to: Upgrade issues with woocommerce

Eva Kemp

Participant

October 27, 2015 at 15:27

Hello,

Please take our apologies, but we can’t know the reason of this issue. You should investigate error logs on a server as some notices may be in there.
This is correct that you created database backup.
Once this problem occurs again please let us know.

Regards,
Eva Kemp.

#96324 Copied In reply to: Urgent: Theme resets itself overnight!

Eva Kemp

Participant

October 27, 2015 at 15:22

Hello,

How can we see the issue now?
Please update the theme and plugins so we can investigate the problem.

Thank you.

Regards,
Eva Kemp.

#96320 Copied In reply to: Upgrade Ultimate VC Addon + Visual composer latest version = broken site

Eva Kemp

Participant

October 27, 2015 at 15:19

Hello,

Go to Theme Options > Header > Enable cart widget > Off.

Regards,
Eva Kemp.

#96318 Copied In reply to: How to remove "Cart" in the top on all pages?

Eva Kemp

Participant

October 27, 2015 at 15:00

Hello,

We’re sorry your site has been hacked.
Private Content in this forum is visible only to our staff. Any clients can’t see private content.
If you still need our assistance please provide FTP credentials as we can’t log in with the previous ones.

Thank you.
Regards,
Eva Kemp.

#96314 Copied In reply to: Blanco description tab

Eva Kemp

Participant

October 27, 2015 at 13:37

Hello,

Please clear browser cache and check now.

Regards,
Eva Kemp.

#96298 Copied In reply to: Vendor page

Eva Kemp

Participant

October 27, 2015 at 12:42

Hello,

I’ve reuploaded Visual Composer files.
Please check pages now.

Regards,
Eva Kemp.

#96291 Copied In reply to: Pictures are not showing

Eva Kemp

Participant

October 27, 2015 at 12:41

Hello,

Sorry, but this is related to Woocommerce, not to the theme.
You should ask their support regarding it or search for some plugins.

Regards,
Eva Kemp.

#96289 Copied In reply to: Purchase item in increments

Eva Kemp

Participant

October 27, 2015 at 12:37

Hello,

Visual Composer update is required.
You have WPBakery Visual Composer version 4.7.4, the latest version is 4.8. So please update the plugin.

Thank you.
Regards,
Eva Kemp.

#96288 Copied In reply to: Problem with static block

Eva Kemp

Participant

October 27, 2015 at 12:35

Hello,

Please look at the screenshot http://storage7.static.itmages.com/i/15/1027/h_1445945605_5338060_ed346fca75.png , you missed a bracket in the upper located code. I’ve added it and now my code is working.
Please check.

Regards,
Eva Kemp.

#96287 Copied In reply to: Vendor page

Eva Kemp

Participant

October 27, 2015 at 12:27

Hello,

Now I don’t see any problems:
http://storage5.static.itmages.com/i/15/1027/h_1445945193_3163609_fed6344e46.png

Please try to check the site with different Internet provider.

Thank you.

Regards,
Eva Kemp.

#96285 Copied In reply to: Mobile view not center
Eva Kemp

Participant

October 27, 2015 at 12:18
Hello,

Please use this code in Theme Options > Custom CSS > Global Custom CSS:

.page-heading #breadcrumb, .page-heading .delimeter, .back-history, .page-heading a, .page-heading .woocommerce-breadcrumb, .page-heading .title { color: #fff; }

Regards,
Eva Kemp.
#96281 Copied In reply to: Vendor page
Eva Kemp

Participant

October 27, 2015 at 12:05

Hello,

As I see this text is translated:
http://storage1.static.itmages.com/i/15/1027/h_1445943875_6411504_fe1bddae91.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#96279 Copied In reply to: Text in order-received page doesn't translate

Eva Kemp

Participant

October 27, 2015 at 11:30

Hello,

Please read these topics regarding video issue in IE browser:
http://stackoverflow.com/questions/21124885/html5-video-not-working-in-ie-11
http://stackoverflow.com/questions/22538121/internet-explorer-fails-to-play-webm-when-encoded-with-ffmpeg
http://www.encoding.com/html5/

Regards,
Eva Kemp.

#96269 Copied In reply to: Video Problem in IE and mobile devices

Eva Kemp

Participant

October 27, 2015 at 10:48

Hello,

Please specify what strings you can’t translate.

Thank you.
Regards,
Eva Kemp.

#96257 Copied In reply to: Text in order-received page doesn't translate

Eva Kemp

Participant

October 27, 2015 at 10:45

Hello,

The problem is caused by new version of Visual Composer editor.
We recommend you to revert back to previous plugin version until we release theme update.

Regards,
Eva Kemp.

#96255 Copied In reply to: Fatal error: Call to undefined function get_row_css_class() on line 28

Eva Kemp

Participant

October 27, 2015 at 10:27

Hello,

There is a bug in the theme.
We’ll fix it in the next theme update.
Please take our apologies for inconveniences.

Regards,
Eva Kemp.

#96248 Copied In reply to: Wishlist Button Not Appearing (have checked other articles and no luck)

Eva Kemp

Participant

October 27, 2015 at 10:26

Hello,

The update will be released in 2 weeks. Unfortunately meanwhile there is no solution.

Please take our apologies.

Regards,
Eva Kemp.

#96247 Copied In reply to: Category filter is not working in backend

Eva Kemp

Participant

October 27, 2015 at 10:16

Hello,

Sorry, but we still can see only “royal” folder via FTP.
Please give us access to public_html folder.

Regards,
Eva Kemp.

#96243 Copied In reply to: Pictures are not showing

Eva Kemp

Participant

October 27, 2015 at 10:12

Hello,

You’re welcome.

Regards,
Eva Kemp.

#96240 Copied In reply to: Problem with the quick view panel, translation &

Eva Kemp

Participant

October 27, 2015 at 10:11

Hello,

1./2. We don’t see any problems now. Have you resolved the issue?

3. You should upload images in higher resolution (at least 600px х 600рх) or disable zoom effect in Theme Options > Single Product Page.

You mustn’t delete “woocommerce” folder completely in the theme directory. It’s needed for the correct work of theme options with Woocommerce plugin.

Regards,
Eva Kemp.

#96239 Copied In reply to: single page variable product do not work

Eva Kemp

Participant

October 27, 2015 at 09:43

Hello,

Please take our apologies, but the problem isn’t related to our theme, but to compatibility of your code and Visual Composer. We’d recommend you to use their element https://gyazo.com/489caf2afe286bf77d8654fe0c6793d2 (Youtube or Vimeo video).

Thank you for understanding.

Regards,
Eva Kemp.

#96233 Copied In reply to: Text block in VC automatically double spacing

Eva Kemp

Participant

October 27, 2015 at 09:36

Hello,

Please give us full access to FTP account to be able to view all files, not only theme folder.

Thank you.
Regards,
Eva Kemp.

#96232 Copied In reply to: Pictures are not showing

Eva Kemp

Participant

October 26, 2015 at 21:04

Hello,

I’ve added Static Block widget and prefooter is shown:
http://storage5.static.itmages.com/i/15/1026/h_1445889773_8235661_e5dbd5c59d.png

Clear browser cache and check.

Regards,
Eva Kemp.

#96166 Copied In reply to: Problem with static block

Eva Kemp

Participant

October 26, 2015 at 20:52

Hello,

You can remove or change that banner in Theme Options > Shop > Product Page Banner.

Regards,
Eva Kemp.

#96165 Copied In reply to: Blog Post Fatal Error

Eva Kemp

Participant

October 26, 2015 at 20:48

Hello,

You’re welcome.

Regards,
Eva Kemp.

#96162 Copied In reply to: Restruarnt theme 'Other restrurants'
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Viewing 9,450 results - 9,421 through 9,450 (of 31,382 total)

Viewing 30 posts - 9,421 through 9,450 (of 31,382 total)

← 1 2 3 … 314 315 316 … 1,045 1,046 1,047 →

Forum Replies Created

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