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  Carles

  Participant

  October 27, 2015 9:53 am

  I have my web page into two languages, EN and ES.
  The think is that there is a sentences that I can’t translate. Well I’ve traslated it several time with WPML strings translations but it always remains in English and i don’t know if you could help me.

  Site URL: hidden

  Theme version: 2.2

  WooCommerce version: 2.4.7

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  Carles

  Participant

  October 27, 2015 9:59 am

  I check it again today in WMPL string translation and it appear as “Translation needs update” I checked it as completed, but it change status again and again.

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  Robert Hall

  Support staff

  October 27, 2015 10:09 am

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

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  Carles

  Participant

  October 27, 2015 10:39 am

  here you have.
  Thanks.

  

  Content is visible for topic creator and
  support staff only.

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  Eva Kemp

  Support staff

  October 27, 2015 10:48 am

  Hello,

  Please specify what strings you can’t translate.

  Thank you.
  Regards,
  Eva Kemp.

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  Carles

  Participant

  October 27, 2015 11:14 am

  is one of these:
  “Make your payment directly to our bank account. Please use the reference of the order as payment reference. The order will not be sent until the full amount has been received in our account.”

  Is the “bacs_gateway_instructions” that appears in order-received page and also in confirmation email.

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  Eva Kemp

  Support staff

  October 27, 2015 12:05 pm

  Hello,

  As I see this text is translated:
  http://storage1.static.itmages.com/i/15/1027/h_1445943875_6411504_fe1bddae91.png

  Please clear browser cache and check again.

  Regards,
  Eva Kemp.

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  Carles

  Participant

  October 27, 2015 12:21 pm

  Take a look.
  I just made a purchase and the status of the string changes again and in the page apears again in English.

  https://www.wetransfer.com/downloads/57cc3e857f6d7a56f32d26d359b5caf720151027111901/7d65e8789da12203feb351ced99feb5d20151027111901/e986e9

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  Eva Kemp

  Support staff

  October 28, 2015 7:24 pm

  Hello,

  I’ve checked the page with default WordPress theme Twenty Fifteen, and the same issue persists there too.
  So the problem isn’t related to our theme.
  Try to disable all 3rd-party plugins and update all required plugins https://www.8theme.com/download-plugins/ . After that check the page again.

  Regards,
  Eva Kemp.

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