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Text in order-received page doesn't translate

This topic has 9 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

Carles

Participant

October 27, 2015 at 09:53

I have my web page into two languages, EN and ES.
The think is that there is a sentences that I can’t translate. Well I’ve traslated it several time with WPML strings translations but it always remains in English and i don’t know if you could help me.

#96235 Copied Theme version: 2.2 WooCommerce version: 2.4.7

8 Answers

Carles

Participant

October 27, 2015 at 09:59

I check it again today in WMPL string translation and it appear as “Translation needs update” I checked it as completed, but it change status again and again.

#96236 Copied

Robert Hall

Support staff

October 27, 2015 at 10:09

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#96238 Copied

Carles

Participant

October 27, 2015 at 10:39

here you have.
Thanks.

Please, contact administrator
for this information.

#96254 Copied

Eva Kemp

Support staff

October 27, 2015 at 10:48

Hello,

Please specify what strings you can’t translate.

Thank you.
Regards,
Eva Kemp.

#96257 Copied

Carles

Participant

October 27, 2015 at 11:14

is one of these:
“Make your payment directly to our bank account. Please use the reference of the order as payment reference. The order will not be sent until the full amount has been received in our account.”

Is the “bacs_gateway_instructions” that appears in order-received page and also in confirmation email.

#96264 Copied

Eva Kemp

Support staff

October 27, 2015 at 12:05

Hello,

As I see this text is translated:
http://storage1.static.itmages.com/i/15/1027/h_1445943875_6411504_fe1bddae91.png

Please clear browser cache and check again.

Regards,
Eva Kemp.

#96279 Copied

Carles

Participant

October 27, 2015 at 12:21

Take a look.
I just made a purchase and the status of the string changes again and in the page apears again in English.

https://www.wetransfer.com/downloads/57cc3e857f6d7a56f32d26d359b5caf720151027111901/7d65e8789da12203feb351ced99feb5d20151027111901/e986e9

#96283 Copied

Eva Kemp

Support staff

October 28, 2015 at 19:24

Hello,

I’ve checked the page with default WordPress theme Twenty Fifteen, and the same issue persists there too.
So the problem isn’t related to our theme.
Try to disable all 3rd-party plugins and update all required plugins https://www.8theme.com/download-plugins/ . After that check the page again.

Regards,
Eva Kemp.

#96590 Copied
Tagged: localization, order-received, text, translate, woocommerce, wordpress templates
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