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Upgrade Ultimate VC Addon + Visual composer latest version = broken site

This topic has 7 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

ziloub

Participant

October 27, 2015 at 10:58

Hi,
today I upgraded Ultimate Addon & Visual Composer to the latest versions, and I had white page with your theme.
Seems like there is a problem.
So I did a recover of all my files from yesterday, and all works.

Nb; you don’t have the very latest version of Ultimate Addon on your download page, a new one is available. Maybe it can explain.

Regards

Sylvain

#96259 Copied Theme version: 1.7.1

6 Answers

ziloub

Participant

October 27, 2015 at 10:59

I forgot : i did also the upgrade of Woo Commerce. Can have effects too.

Regards

#96260 Copied

Robert Hall

Support staff

October 27, 2015 at 11:11

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#96263 Copied

ziloub

Participant

October 27, 2015 at 13:36

Hi,

please see credentials on the private content.
I did a scheduled-backup on the website to have it OK. So VC, Ultimate addon, and Woo Commerce are not upgraded (because I had white page, just the main menu worked).

Thanks for your support

Regards

Sylvain

Please, contact administrator
for this information.

#96297 Copied

Eva Kemp

Support staff

October 27, 2015 at 15:22

Hello,

How can we see the issue now?
Please update the theme and plugins so we can investigate the problem.

Thank you.

Regards,
Eva Kemp.

#96320 Copied

ziloub

Participant

October 27, 2015 at 16:30

Hi,
if I update, the site is like “down” as it was… I can’t do that for my client.
Are you open and reactive on the weekend? On the week i will not do that, or my client will call me directly. On the weekend it is possible 🙂

THanks

Regards

Sylvain

#96330 Copied

Eva Kemp

Support staff

October 27, 2015 at 17:45

Hello,

We can look into your issue on Saturday if you agree.
Please let us know how you’d like to proceed.

Regards,
Eva Kemp.

#96350 Copied
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