Return to previous page

Urgent: Theme resets itself overnight! - by Royalty

This topic has 5 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Eva Kemp

Royalty

Participant

October 26, 2015 at 12:04

Hello,
I have a big problem and no idea what could be the reason because I am using wordpress since about 5 years and never had this before:
During the last 3 months, it happened about 5 times, that the theme options were reset automatically overnight. It happend twice only within the last week. I had a look at my page in the evening, everything looked well, I went to sleep and when I opened it the next morning, everything was reset. My logo was replaced by the ROYAL logo, all settings were set to default etc. The theme and all plugins are up to date. Any idea why this happens?
Many thanks in advance!

#96007 Copied

4 Answers

Stan Russell

Participant

October 26, 2015 at 14:12

Hello Royalty,

unfortunately we can not find source of this problem right now.
We recommend you to contact your hosting provider. It is possible that they were conducting some maintenance works or MySQL problems occurred.

Regards,
Stan Russell.

#96036 Copied

Royalty

Participant

October 27, 2015 at 11:14

Hey Stan,
I forwarded this to my hoster (domainfactory – one of the best premium hosting services) but they told me that this seams to be a theme problem. There must be a part of bad coding. I just checked the untouched ROYAL style.css with W3C CSS Validator and it said that there are 11 errors. P.e. in line 9706 you write “contetn” instead of “content” or there are several parts with “@-ms-viewport” where it says “unknown rule”. Could something like this reset my theme options? This is a really bad problem and I dont know how to fix it because I’ve never had this before with any other theme 🙁

#96265 Copied

Royalty

Participant

October 27, 2015 at 13:03

I’ve now set my database backup interval to 12 hours. so of this happens the next time, I can compare the databases of before and after, hoping that this will help to find the bug. anyway, if you have any ideas what could cause the problem, please let me know. thank you.

#96296 Copied

Eva Kemp

Support staff

October 27, 2015 at 15:27

Hello,

Please take our apologies, but we can’t know the reason of this issue. You should investigate error logs on a server as some notices may be in there.
This is correct that you created database backup.
Once this problem occurs again please let us know.

Regards,
Eva Kemp.

#96324 Copied
Viewing 5 results - 1 through 5 (of 5 total)