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  PESCAMAR SADA

  Participant

  October 26, 2015 8:22 pm

  Hello , I created a static block called ” prefooter ” and when I preview works perfectly . The problem is when I put it on the web “on- line” does not work there . I would be grateful if ayudasen me , thanks again.

  

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  Eva Kemp

  Support staff

  October 26, 2015 8:37 pm

  Hello,

  You need add “8theme – Static Block” widget to “Footer 1” area in Appearance > Widgets.
  After that check prefooter section.

  Regards,
  Eva Kemp.

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  PESCAMAR SADA

  Participant

  October 26, 2015 8:40 pm

  Hi Eva , so I did XD 100 times , that’s when not working . Now I know quite well the functioning of the template, if you do the test will verify that does not work

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  Eva Kemp

  Support staff

  October 26, 2015 9:04 pm

  Hello,

  I’ve added Static Block widget and prefooter is shown:
  http://storage5.static.itmages.com/i/15/1026/h_1445889773_8235661_e5dbd5c59d.png

  Clear browser cache and check.

  Regards,
  Eva Kemp.

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  PESCAMAR SADA

  Participant

  October 26, 2015 9:56 pm

  Hi

  

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  PESCAMAR SADA

  Participant

  October 26, 2015 10:02 pm

  Hi Eva, sorry

  

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  Jack Richardson

  Support staff

  October 27, 2015 8:22 am

  Hello,

  So is your issue resolved?

  Best regards,
  Jack Richardson.

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  PESCAMAR SADA

  Participant

  October 27, 2015 11:19 am

  No. Please check

  

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  PESCAMAR SADA

  Participant

  October 27, 2015 11:29 am

  See preview mode

  

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  Jack Richardson

  Support staff

  October 27, 2015 11:54 am

  Hello,

  Please update all required plugins to the latest versions https://www.8theme.com/download-plugins/ .
  After that check prefooter block.

  Best regards,
  Jack Richardson.

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  PESCAMAR SADA

  Participant

  October 27, 2015 12:20 pm

  Updated Ultimate Addons for Visual Composer v 3.13.6 to Ultimate Addons for Visual Composer v 3.13.7

  Visual composer not required

  Preview mode is OK

  https://pescamarsada.es/wp-content/uploads/2015/10/previewmode.jpg

  ON-LINE d´ont work

  https://pescamarsada.es/wp-content/uploads/2015/10/online.jpg

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  Eva Kemp

  Support staff

  October 27, 2015 12:37 pm

  Hello,

  Visual Composer update is required.
  You have WPBakery Visual Composer version 4.7.4, the latest version is 4.8. So please update the plugin.

  Thank you.
  Regards,
  Eva Kemp.

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  PESCAMAR SADA

  Participant

  October 27, 2015 1:41 pm

  Thanks Eva so…

  

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  PESCAMAR SADA

  Participant

  October 27, 2015 2:50 pm

  I created a new static block and the problem is the same:
  PREVIEW : ok
  ON- LINE: D’ont work

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  Eva Kemp

  Support staff

  October 28, 2015 9:59 am

  Hello,

  We’ve passed this issue to the second support level and once there is a reply from them we’ll let you know.

  Sorry for inconveniences.

  Regards,
  Eva Kemp.

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  PESCAMAR SADA

  Participant

  October 28, 2015 7:09 pm

  Thanks Eva, no problem.

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  Eva Kemp

  Support staff

  October 28, 2015 8:13 pm

  Hello,

  We appreciate your understanding.

  Thank you.

  Regards,
  Eva Kemp.

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