Custom excerpt will be displayed if posts are added to page via visual composer element “Post Grid”.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 19:02
Hello,
We strongly recommend to create full backup of site files and database before any update process.
As for your question you can update WordPress and WooCommerce to the latest versions but you also need to update Visual Composer https://www.8theme.com/download-plugins/
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 17:21
Hello,
Please add this code in Theme Options > Custom CSS > Global Custom CSS:
The reason is Tabs element on your home page is deprecated as I told you.
So you need recreate Tabs element at first.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 16:04
Hello,
Download the plugin archive on this page https://www.8theme.com/download-plugins/ , extract it. Connect to your site files via FTP, go to wp-content/plugins directory and just overwrite the current folder “js_composer” with the one that you extracted from the new archive.
You can also select old js_composer folder and upload a new one.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 16:02
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 15:57
Hello,
What is your site url?
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 15:55
Hello,
You’re using old Visual Composer plugin and there are incompatibility issues with VC and WordPress 4.5 version.
So update the plugin to the latest version https://www.8theme.com/download-plugins/ , also some VC elements may be deprecated and you have to recreate theme, like Tabs and Post Grid.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 15:50
Hello,
As I see you’ve edited parent style.css and changed text domain to “mensroom” instead of “classico”. So I activated parent theme and re-scanned the strings in WPML settings. Now non-translated strings are visible in String Translation section http://storage3.static.itmages.com/i/16/0414/h_1460645377_8705015_114e15839e.png with domain “mensroom” that you set. Translate the strings you need.
We don’t recommend to edit parent style.css file as after theme update you’ll lose the changes, you can customize only child theme.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 15:42
Hello,
Please provide us with FTP and wp-admin panel credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 15:41
Hello,
I’ve reuploaded parent theme files and added Widgetised Sidebar with social links in your footer.
Please check now.
2. You can check “don’t show this again” in popup window and it shouldn’t show again in every page. It will be shown only when browser cache and cookies are cleared.
3. You can decrease width of text field using this code in Custom CSS for desktop:
.et-search-trigger.search-dropdown form .form-group {
width: 160px;
}
4. Disable slider option in Flickr widget settings and check it then.
I was able to log in now.
Thank you.
I’ve checked this issue with default WordPress theme and it’s persists there too.
So the problem is related to the plugin. You have to contact Woocommerce support.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 13:51
Hello,
We’ve sent the file to your email address. Please check it.
I’ve checked on our test site and that widget is working properly.
Please provide us with FTP credentials for demo site.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:46
Hello,
What is the link to wp-admin panel?
We can’t access it via /wp-admin or /wp-login.php.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:35
Hello,
Please provide us with FTP and WP Dashboard credentials in Private Content.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:33
Hello,
Please give the links to your social accounts.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:23
Hello,
You’re welcome.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:22
Hello,
As I told you the same issue persists with Storefront theme too, so you have to check plugin settings or disable plugins one by one as some may cause the issue.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:20
Hello,
Base demo content doesn’t include all pages, only basic ones.
As for backend editor, VC authors have modified Tabs element and you have to recreate it, resave the page and other content will be loaded.
Regards,
Eva Kemp.
Eva Kemp
Participant
April 14, 2016 at 11:12
Hello,
As I see there is only “Customize” button on single product page and the same button is shown with StoreFront theme too.
So you need check your customization or plugins as the issue persists not only with our theme.
