Forum Replies Created

Viewing 30 posts - 3,991 through 4,020 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 16:26

    Hello,

    Are you making any changes on the site now?
    As I see sidebar isn’t shown.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 14:25

    Hello,

    Please provide wp admin credentials in Private Content and specify what is wrong on home page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:57

    Hello,

    Remove background-color attribute from this code:

    .compressed {
        font-family: 'Raleway';
        color: black;
        font-size: 1.1em;
        font-weight: 400;
        background-color: #f2f1f0;
    }

    and check contact form then.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:48

    Hello,

    Upload your screenshot to any web storage (google disk or dropbox) and give us url.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:46

    Hello,

    1. Go to Theme Options > Single Product Page > Custom Tab title and remove the title.

    2. Create a separate page, add Products element in Visual Composer editor and select to display Sale items in the settings.

    3. Sorry, but this requires additional customization which is beyond our basic support scope. You can order additional support via this form https://www.8theme.com/customization-services/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:39

    Hello,

    Try to disable Ajax “Add to Cart” in Theme Options > Single Product Page and check the site after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:35

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:31

    Hello,

    Could you please show a screenshot where you’re adding the element “Accordion menu”. Is it additional plugin?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:29

    Hello,

    Sorry, but there is no psd files for Woocommerce pages.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:26

    Hello,

    Please check if the same issue persists with other themes or only with ours.
    Let us know the result.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:24

    Hello,

    Your site gives an error http://storage6.static.itmages.com/i/16/0510/h_1462883028_9770015_31cdc460b2.jpeg .
    Please check it with your hosting provider.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:21

    Hello,

    Please provide us with FTP and WP admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 13:18

    Hello,

    I don’t see category “stainless” in WP Dashboard > Products > Categories.
    Please clarify the issue with more details.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 12:01

    Hello,

    Do you want to remove portfolio template completely?
    You may use W3 Total Cache plugin to optimize the theme.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 11:53

    Hello,

    You need edit the file wp-content/themes/woopress/framework/theme-functions.php in line 1566 and change message text.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 11:36

    Hello,

    Your original images should have approximate sizes 1,425px × 1,900px.
    Also set these settings https://www.8theme.com/demo/docs/woopress/#!/woocommerce and regenerate thumbnails http://wordpress.org/plugins/regenerate-thumbnails/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 11:32

    Hello @gzamor,

    I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General. Please check footer now.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 11:22

    Hello,

    I’ve disabled “Object cache” option in W3 Totatl Cache plugin settings.
    Now clear server and browser cache and check Cart page.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 11:04

    Hello,

    Please provide FTP credentials.

    Thank you.
    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 10:49

    Hello,

    1. Create a separate menu and add it in Appearance > Menus > Manage Locations > Right menu.

    2. Do you mean images slide too slow in the slider?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 10:44

    Hello,

    Still the credentials are wrong.
    Please reset the password.

    Please specify what issues you have with mobile design.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 10:17

    Hello,

    Please update all required plugins https://www.8theme.com/download-plugins/ . If the issue persists after that provide FTP credentials.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:55

    Hello,

    Don’t hesitate to contact us if there are any questions.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:44

    Hello,

    Please provide us with wp-admin credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:23

    Hello,

    The original images sizes are 1,425px × 1,900px.
    Also set these settings in Woocommerce > Settings > Products > Display:
    https://www.8theme.com/demo/docs/woopress/#!/woocommerce
    and regenerate thumbnails with the plugin http://wordpress.org/plugins/regenerate-thumbnails/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:19

    Hello,

    Yes, it’s compatible, but you have to update all plugins as well https://www.8theme.com/download-plugins/ .

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:13

    Hello,

    We don’t guarantee full compatibility of 3rd-party plugins with the theme.
    You can order additional support via this form https://www.8theme.com/customization-services/ to get assistance on your query from our developers.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:10

    Hello,

    Please show on a screenshot what you want to modify and provide your site url.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 09:07

    Hello,

    Disable the plugins “WP SMTP”, “Easy WP SMTP” and check site after that.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    May 10, 2016 at 08:49

    Hello,

    Sorry, but password is not visible again. Please reset it and provide a new password without special characters.

    Regards,
    Eva Kemp.

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    Viewing 4,020 results - 3,991 through 4,020 (of 31,382 total)
Viewing 30 posts - 3,991 through 4,020 (of 31,382 total)
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