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Topic: categories

doncartel

Participant

May 10, 2016 7:42 am

I created a new product category that I called “stainless” and I can not see that where the rest of the categories are displayed: http://doncarteltienda.es/tienda/

However if you see on the left side menu and also on the top “STORE” menu and click on these options, the link works properly and displays the corresponding sub-categories.

Why it does not look like the other categories? I hope you can help me. Thank you very much

I attached information access private content
Theme version: 2.4
WooCommerce version: 2.5.5

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support staff only.

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Eva Kemp

Support staff

May 10, 2016 1:18 pm

Hello,

I don’t see category “stainless” in WP Dashboard > Products > Categories.
Please clarify the issue with more details.

Thank you.
Regards,
Eva Kemp.

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doncartel

Participant

May 10, 2016 1:32 pm

Sorry, translation error!

I created a new product category that I called “INOX” and I can not see that where the rest of the categories are displayed: http://doncarteltienda.es/tienda/

However if you see on the left side menu and also on the top “TIENDA” menu and click on these options, the link works properly and displays the corresponding sub-categories.

Why it does not look like the other categories? I hope you can help me. Thank you very much

I attached information access private content

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Eva Kemp

Support staff

May 10, 2016 4:47 pm

Hello,

Please provide FTP credentials.
Thank you.

Regards,
Eva Kemp.

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doncartel

Participant

May 10, 2016 5:56 pm

send ftp access

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Eva Kemp

Support staff

May 11, 2016 9:18 am

Hello,

FTP credentials are incorrect.
Please check them.

Regards,
Eva Kemp.

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doncartel

Participant

May 11, 2016 10:03 am

ftp access data that I send are tested now with Filezilla software version 3.17.0 and working properly. I beg you to check. Shipping in private content

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Eva Kemp

Support staff

May 11, 2016 10:21 am

Hello,

Unfortunately we can’t connect getting the error:
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

Are there any specific settings or port number?

Regards,
Eva Kemp.

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doncartel

Participant

May 11, 2016 11:08 am

the port is number 21 but I will make an inquiry to the technical support hosting to see if there any restrictions to the connection made outside Spain. I answer when I have news. Thank you for your patience.

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doncartel

Participant

May 11, 2016 1:20 pm

the hosting provider had a filter to prevent ftp connections outside Spain. It is now disabled the filter and from now on you should be able to connect via ftp no problem with the data previously provided. I beg check. Thank you

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Jack Richardson

Support staff

May 11, 2016 4:46 pm

Hello,

There is error in error_log file:
PHP Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 72 bytes) in /home/doncarte/public_html/wp-includes/wp-db.php on line 2349

Contact your hosting provider and ask them to increase memory_limit value.

Best regards,
Jack Richardson.

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doncartel

Participant

May 12, 2016 7:08 am

They have doubled values in your php.ini memory_limit and suhosin.memory_limit.

Previous values
memory_limit = 512M
suhosin.memory_limit = 512M

Current values
memory_limit = 1024M
suhosin.memory_limit = 1024M

We look forward that we can help with the problem of viewing categories. Thank you

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Eva Kemp

Support staff

May 12, 2016 11:54 am

Hello,

The same issue persists with default WordPress theme Twenty Fifteen. Activate it and check yourself.
We recommend you to contact Woocommerce support regarding this problem.

Regards,
Eva Kemp.

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Topic: categories

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Topic: categories

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