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Topic: my website home page layout is messed up and shrunk

otk

Participant

April 30, 2016 6:42 am

I used visual composer and my whole layout shrunk. My silder just keeps spinning and spinning please help.
Site URL: hidden
Theme version: Woopress v 2.8

Content is visible for topic creator and
support staff only.

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Stan Russell

Participant

April 30, 2016 7:27 am

Hello otk,

please provide us with admin credentials for your site in Private content. We will investigate the problem.

Regards,
Stan Russell.

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otk

Participant

April 30, 2016 3:23 pm

i have provided my info.

thanks
Site URL: hidden
Theme version: Woopress v 2.8

Content is visible for topic creator and
support staff only.

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otk

Participant

May 2, 2016 1:51 am

can i get some help

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otk

Participant

May 3, 2016 2:33 am

Any help?
Site URL: hidden
Theme version: Woopress v 2.8

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Eva Kemp

Support staff

May 3, 2016 2:58 pm

Hello,

Have you edited default theme php files?
Please provide FTP credentials.
May we reupload the theme?

Regards,
Eva Kemp.

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otk

Participant

May 3, 2016 3:18 pm

Hello Eva,

I haven’t edited or touched anything to do with PHP.

I simply edited the revolution slider via visual composer and then the menu started doing this weird stuff.

I am at work now so I will have to provide you the FTP access later.

Is it possible to hire you guys for more custom work as well? I’d like to have my website to look and function exactly like your fullwidth demo. Also I’m having trouble making the footer look just like yours.

I’d like the images for the menu and literally the exact same single product layout.

Please let me know. I will pay today to get started.

Cory

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Eva Kemp

Support staff

May 3, 2016 4:10 pm

Hello,

You can order additional support via this form https://www.8theme.com/customization-services/ and our developers will assist you.

Regards,
Eva Kemp.

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otk

Participant

May 3, 2016 4:12 pm

So regarding the menu errors I’m receiving, if I provide the ftp details today by 6 est. Will I get support on that because I’m not sure why this error is happening.

Thanks Eva.

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Eva Kemp

Support staff

May 3, 2016 4:17 pm

Hello,

Please provide FTP credentials and we’ll check this issue.

Thank you.

Regards,
Eva Kemp.

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otk

Participant

May 3, 2016 4:19 pm

Is my cpanel information good enough? That’s how I access my ftp.

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Eva Kemp

Support staff

May 3, 2016 4:21 pm

Hello,

Cpanel info will be enough.

Regards,
Eva Kemp.

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otk

Participant

May 4, 2016 1:44 am

please find the request info below
Site URL: hidden
Theme version: Woopress v 2.8

Content is visible for topic creator and
support staff only.

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otk

Participant

May 4, 2016 5:27 am

my static blocks is also not functioning properly. it doesn’t allow me to choose front editor so i cant create my footer.

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Eva Kemp

Support staff

May 4, 2016 11:11 am

Hello,

I’ve disabled “Full page sections” option in your home page editor. Please check the page now.
Also you have to update VC plugin via FTP https://www.8theme.com/download-plugins/ as there was incompatibility issue between WordPress 4.5 and old VC version.

Regards,
Eva Kemp.

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otk

Participant

May 4, 2016 2:31 pm

Hello Eva,

Thanks so much. So if I do that update will it fix the static block issue so I can create the footer?

Would you be able to provide me with the menu image size you have for the mega menu?

Thanks

Cory

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Eva Kemp

Support staff

May 4, 2016 3:17 pm

Hello,

Yes, the issue with static block and VC should be fixed after plugin update.
We used image with sizes 250px × 295px for mega menu.

Regards,
Eva Kemp.

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otk

Participant

May 4, 2016 3:38 pm

Thanks. One last question. How do I get new and expired icons to show up in the main menu like how you have In the demo?

Thanks

Cory

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Eva Kemp

Support staff

May 4, 2016 5:52 pm

Hello,

Please read how to add label icons in the menu http://8theme.com/demo/docs/woopress/#!/primary_menu “8.4 Menu Labels” .

Regards,
Eva Kemp.

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otk

Participant

May 9, 2016 12:41 pm

Hello Eva,

My website won’t let me add or make changes to the navigation. When I go to the menu section and make my changes and then hit save. It redirects me to my home page and no changes save.

Thanks,

Cory

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Topic: my website home page layout is messed up and shrunk

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Topic: my website home page layout is messed up and shrunk

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