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My website home page layout is messed up and shrunk

This topic has 40 replies, 5 voices, and was last updated 7 years, 11 months ago ago by Olga Barlow

otk

Participant

April 30, 2016 at 06:42

I used visual composer and my whole layout shrunk. My silder just keeps spinning and spinning please help.

Please, contact administrator
for this information.

#123602 Copied Theme version: Woopress v 2.8

39 Answers

Stan Russell

Participant

April 30, 2016 at 07:27

Hello otk,

please provide us with admin credentials for your site in Private content. We will investigate the problem.

Regards,
Stan Russell.

#123608 Copied

otk

Participant

April 30, 2016 at 15:23

i have provided my info.

thanks

Please, contact administrator
for this information.

#123631 Copied Theme version: Woopress v 2.8

otk

Participant

May 2, 2016 at 01:51

can i get some help

#123653 Copied

otk

Participant

May 3, 2016 at 02:33

Any help?

#123698 Copied Theme version: Woopress v 2.8

Eva Kemp

Support staff

May 3, 2016 at 14:58

Hello,

Have you edited default theme php files?
Please provide FTP credentials.
May we reupload the theme?

Regards,
Eva Kemp.

#123829 Copied

otk

Participant

May 3, 2016 at 15:18

Hello Eva,

I haven’t edited or touched anything to do with PHP.

I simply edited the revolution slider via visual composer and then the menu started doing this weird stuff.

I am at work now so I will have to provide you the FTP access later.

Is it possible to hire you guys for more custom work as well? I’d like to have my website to look and function exactly like your fullwidth demo. Also I’m having trouble making the footer look just like yours.

I’d like the images for the menu and literally the exact same single product layout.

Please let me know. I will pay today to get started.

Cory

#123837 Copied

Eva Kemp

Support staff

May 3, 2016 at 16:10

Hello,

You can order additional support via this form https://www.8theme.com/customization-services/ and our developers will assist you.

Regards,
Eva Kemp.

#123854 Copied

otk

Participant

May 3, 2016 at 16:12

So regarding the menu errors I’m receiving, if I provide the ftp details today by 6 est. Will I get support on that because I’m not sure why this error is happening.

Thanks Eva.

#123855 Copied

Eva Kemp

Support staff

May 3, 2016 at 16:17

Hello,

Please provide FTP credentials and we’ll check this issue.

Thank you.

Regards,
Eva Kemp.

#123858 Copied

otk

Participant

May 3, 2016 at 16:19

Is my cpanel information good enough? That’s how I access my ftp.

#123859 Copied

Eva Kemp

Support staff

May 3, 2016 at 16:21

Hello,

Cpanel info will be enough.

Regards,
Eva Kemp.

#123862 Copied

otk

Participant

May 4, 2016 at 01:44

please find the request info below

Please, contact administrator
for this information.

#123922 Copied Theme version: Woopress v 2.8

otk

Participant

May 4, 2016 at 05:27

my static blocks is also not functioning properly. it doesn’t allow me to choose front editor so i cant create my footer.

#123924 Copied

Eva Kemp

Support staff

May 4, 2016 at 11:11

Hello,

I’ve disabled “Full page sections” option in your home page editor. Please check the page now.
Also you have to update VC plugin via FTP https://www.8theme.com/download-plugins/ as there was incompatibility issue between WordPress 4.5 and old VC version.

Regards,
Eva Kemp.

#123960 Copied

otk

Participant

May 4, 2016 at 14:31

Hello Eva,

Thanks so much. So if I do that update will it fix the static block issue so I can create the footer?

Would you be able to provide me with the menu image size you have for the mega menu?

Thanks

Cory

#124003 Copied

Eva Kemp

Support staff

May 4, 2016 at 15:17

Hello,

Yes, the issue with static block and VC should be fixed after plugin update.
We used image with sizes 250px × 295px for mega menu.

Regards,
Eva Kemp.

#124010 Copied

otk

Participant

May 4, 2016 at 15:38

Thanks. One last question. How do I get new and expired icons to show up in the main menu like how you have In the demo?

Thanks

Cory

#124014 Copied

Eva Kemp

Support staff

May 4, 2016 at 17:52

Hello,

Please read how to add label icons in the menu https://www.8theme.com/demo/docs/woopress/#!/primary_menu “8.4 Menu Labels” .

Regards,
Eva Kemp.

#124033 Copied

otk

Participant

May 9, 2016 at 12:41

Hello Eva,

My website won’t let me add or make changes to the navigation. When I go to the menu section and make my changes and then hit save. It redirects me to my home page and no changes save.

Thanks,

Cory

#124673 Copied
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