Forum Replies Created

Viewing 30 posts - 2,431 through 2,460 (of 7,776 total)
1 2 3 … 81 82 83 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Oliver Theiß,

    We have also released the next patch, 9497685, which you can install on other projects without waiting for the theme update.

    Best regards,
    8Theme Team

    #438611 Copied In reply to: inked Variations Products – Link Separate Products Together
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    As far as we can see, you have used the promo carousel element to display contacts in the mobile view. Could you please confirm if you need an additional solution for the contacts element? If so, kindly provide us with FTP access.

    Best regards,
    8Theme Team

    #438583 Copied In reply to: size in banner is not working anymore with px
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    Thank you for reaching out to us. We appreciate your patience.

    We understand your concern regarding the waitlist function and its compatibility with the WPC Product Bundles for WooCommerce plugin. Our team will review this issue to find a suitable solution that allows you to use the default option while complementing it with the WPC Product Bundles plugin.

    We will investigate the compatibility with the WPC AJAX Add to Cart plugin and the XStore AJAX functionality and will get back to you as soon as possible with further details.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    #438579 Copied In reply to: Waitlist for variable products and linked variations products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    We have released and installed the latest patch 9492019 for you. This patch addresses the reported issue, and the corresponding changes will also be included in the upcoming update.

    If you have any questions or require further assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    #438571 Copied In reply to: size in banner is not working anymore with px
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Terpsauce,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438561 Copied In reply to: Update to 9.4.9. Causes global layout / text / font problems after XStore Core and Elementor Update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Donesnr,

    kindly reach out to your hosting provider regarding these questions.

    Best regards,
    8Theme Team

    #438548 Copied In reply to: UNABLE TO ACTIVATE THEME AND INPORT THEME TEMPLATES
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mauro,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438546 Copied In reply to: Hide “Product price” element into single product page for products “variable”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear IT-Spectrum,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438531 Copied In reply to: Filter Everything PRO and the pagination problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, LVRB,

    We have not made any changes that could have affected the functionality of the “Add to Cart” feature, as it is a completely different aspect. However, as a precaution, we have reverted the modifications we previously made.

    Best regards,
    8Theme Team

    #438498 Copied In reply to: Waitlist for variable products and linked variations products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Oliver Theiß,

    Thank you for providing access. We have fixed this issue, and we kindly ask you to verify the changes. Additionally, the fixes will be included in the next theme update.

    Best regards,
    8Theme Team

    #438497 Copied In reply to: inked Variations Products – Link Separate Products Together
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Rokas,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438494 Copied In reply to: Sticky header logo change after scrolling down
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Rokas,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438493 Copied In reply to: Modification of product title on product cards
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Rokas,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #438492 Copied In reply to: Shop filters url slugs translation
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Nirmalya,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438490 Copied In reply to: i don’t know why is showing one thing in wordpress and other thing in live website.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Chandru,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438483 Copied In reply to: Hi Team, I am Facing Briefly unavailable error
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    We kindly recommend updating your theme and plugins to the latest versions. Currently, you are using theme version 9.4.5, while the latest available version is 9.4.9. The fix for your issue may be included in one of the recent updates.

    You can review the detailed list of changes at the following link:
    https://xstore.8theme.com/update-history/

    If you need any assistance with the update process, please feel free to reach out.

    Best regards,
    8Theme Team

    #438477 Copied In reply to: size in banner is not working anymore with px
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear redfirm,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438458 Copied In reply to: categories missing from product>categories but appear in menu option?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rokas,

    Unfortunately, these items cannot be transferred.

    Best regards,
    8Theme Team

    #438455 Copied In reply to: Shop filters url slugs translation
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Yes, SFTP is a suitable option

    Best regards,
    8Theme Team

    #438454 Copied In reply to: Search does not search by SKU – Elementor/Theme Builders search page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Rokas,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438441 Copied In reply to: Shop grid cards image customization and other issues
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear DF,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #438438 Copied In reply to: I am unable to edit the image and need assistance.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mauro,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438433 Copied In reply to: Duplicated thumbnails images for product page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear luc,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438422 Copied In reply to: Sync product attribute to brand or other taxonomy
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear luc,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438421 Copied In reply to: Loco translate can not find/translate strings
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Manhal,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #438417 Copied In reply to: Issue with Single Product Editor Not Updating
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    As we mentioned earlier, the WP File Manager plugin is not suitable for addressing this issue.

    Best regards,
    8Theme Team

    #438414 Copied In reply to: Search does not search by SKU – Elementor/Theme Builders search page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Krzysztof,

    In this case, we still require access to the FTP. Kindly provide us with the necessary credentials.

    Best regards,
    8Theme Team

    #438408 Copied In reply to: Search does not search by SKU – Elementor/Theme Builders search page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Krzysztof,

    If you are already using Elementor for building pages, we highly recommend replacing the default Customizer-based header and footer with new Elementor-based templates through XStore Builders. This will ensure better design consistency and flexibility across your website.

    Regarding the search pages, product archive, and single product pages, we also recommend recreating them using Elementor for a more seamless and customizable experience.

    Should you have any questions or need further assistance, please feel free to contact us.

    Best regards,
    8Theme Team

    #438407 Copied In reply to: Website Builders performance -> 8Theme Customizer vs. Elementor based templates, which is faster?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    It is possible that the cause of this is related to cached data.

    We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:

    WooCommerce > Status > Tools

    Please ensure you clear the following fields:
    – WooCommerce transients
    – Expired transients
    – Term counts
    – Brands transients

    If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

    Warm Regards,
    The 8Theme Team

    #438397 Copied In reply to: Shop Sidebar Filter Brands not displayed for some categories
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Warm Regards,
    The 8Theme Team

    #438396 Copied In reply to: Error for PHP 8.1
  • 1 2 3 … 81 82 83 … 258 259 260
    2,431–2,460 of 7,776 posts
Viewing 30 posts - 2,431 through 2,460 (of 7,776 total)
1 2 3 … 81 82 83 … 258 259 260