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Search does not search by SKU – Elementor/Theme Builders search page.

This topic has 22 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Tony Rodriguez

  • Avatar: Krzysztof
    Krzysztof
    Participant
    March 19, 2025 at 22:06

    When searching by SKU, the search function behaves differently than when searching by text:
    – In the Ajax search, when I start typing the SKU, for example “vl88”, the products matching the SKU are displayed on the list.
    – However, in the standard search (using Elementor/Theme Builder search page), when I enter the same SKU, “vl88”, and press enter or click the search icon, a message appears stating that no products were found.
    – Interestingly, when I search using a word or text, such as “ramka”, the search function works correctly in both places.

    Please, contact administrator
    for this information.
    #437948 Copied
    21 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 20, 2025 at 08:22

    Hello,

    Thank you for reaching out to us.

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #437978 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 20, 2025 at 09:22

    please see priv area

    Please contact administrator
    for this information.
    #437996 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 20, 2025 at 09:44

    Hello, Krzysztof,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    #438004 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 20, 2025 at 09:51

    Unfortunately, FTP is not available on our server for security reasons. Please refer to the private section for more information as I provided you a workaround.
    Furthermore, I have disabled the caching plugin and turned off the CDN, so you should be able to view all changes without any caching.

    Please contact administrator
    for this information.
    #438007 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 21, 2025 at 14:44

    Hello, Krzysztof,

    Thank you for granting us access. We have identified the cause of the issue—it occurs due to an incorrect input. Specifically, “vl88” is being entered instead of the designated “m_VL885.”

    The search functionality on the shop page operates according to standard rules, whereas the header search follows enhanced search rules. Unfortunately, due to WooCommerce limitations, we are unable to apply the header search rules to the shop page search.

    Best regards,
    8Theme Team

    #438213 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 21, 2025 at 20:01

    I am uncertain if this is entirely accurate or if I have understood it correctly. When I deactivate the Elementor Search Template (by setting it to draft) the system then utilize the standard search, correct ? In such a case, the system properly searches and displays products as expected when I enter “vl885” into the search field. Therefore, the conclusion must be that the limitation comes from the Xstore Elementor’s Element, which has been added into the Elementor search template. Or perhaps I am overlooking something?

    PS: Disabling the Elementor Search Template is not a viable option, as we are experiencing significant issues with the speed of the standard search. Please refer to our other topic here: https://www.8theme.com/topic/very-slow-search-function-toolbar-in-header/#post-434014

    #438239 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 24, 2025 at 10:45

    Hello, Krzysztof,

    In this case, we still require access to the FTP. Kindly provide us with the necessary credentials.

    Best regards,
    8Theme Team

    #438408 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 24, 2025 at 10:50

    please see priv

    Please contact administrator
    for this information.
    #438412 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 24, 2025 at 10:54

    As we mentioned earlier, the WP File Manager plugin is not suitable for addressing this issue.

    Best regards,
    8Theme Team

    #438414 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 24, 2025 at 10:58

    Is SSH / SFTP suitable enough ? that is the only option I can propose

    #438415 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 24, 2025 at 14:12

    Yes, SFTP is a suitable option

    Best regards,
    8Theme Team

    #438454 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 27, 2025 at 21:15

    please see details in privat erea

    Please contact administrator
    for this information.
    #438934 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 31, 2025 at 12:22

    Thank you for providing the access credentials. Unfortunately, the directories appear to be empty. We kindly ask you to review and correct this issue at your earliest convenience.

    Files is visible for topic creator and
    support staff only.
    #439282 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    March 31, 2025 at 16:56

    sorry, my mistake .. please check now

    #439317 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 1, 2025 at 09:27

    Hello, Krzysztof,

    The folder is still empty.

    Best regards,
    The 8Theme Team

    #439354 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    April 1, 2025 at 10:36

    please check path \sites\pasazhandlowy.eu\htdocs\ … I see everything in there

    #439375 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 2, 2025 at 14:53

    Hello, Krzysztof,

    Thank you for providing access. However, unfortunately, we do not have the necessary permissions to edit the files. Please find more details in the attached documents.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #439502 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    April 2, 2025 at 15:07

    it schuld be corrected now .. please check again …

    #439506 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    April 3, 2025 at 16:35

    Hello, Krzysztof,

    Thank you for providing access. We have made some adjustments, and everything should now be functioning correctly. Kindly check on your end to confirm. Additionally, we will include these changes in the upcoming update.

    Best regards,
    The 8Theme Team

    #439649 Copied
    Avatar: Krzysztof
    Krzysztof
    Participant
    April 3, 2025 at 17:09

    Lovely, it appears to be functioning properly now. Thank you very much.

    #439651 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 3, 2025 at 17:09

    Dear Krzysztof,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #439652 Copied
  • Viewing 22 results - 1 through 22 (of 22 total)

The issue related to '‘Search does not search by SKU – Elementor/Theme Builders search page.’' has been successfully resolved, and the topic is now closed for further responses

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