Forum Replies Created

Viewing 30 posts - 2,401 through 2,430 (of 7,776 total)
1 2 3 … 80 81 82 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    This issue occurred because the image size for the banner is set to 512×512.
    We recommend using a size of 512×340 instead.

    Best regards,
    8Theme Team

    #438906 Copied In reply to: size in banner is not working anymore with px
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Lukas Beran,

    Yes, of course, you can use the WPBakery Page Builder. However, please note that not all pre-built demo content has been created using this builder. For more details on the available demo data across different builders, you can refer to the following link:

    https://xstore.8theme.com/

    Best regards,
    8Theme Team

    #438905 Copied In reply to: Elementor never loads when editing pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abdulaziz,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438891 Copied In reply to: hi i ask about the Secondary menu where i can find it at my website
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Sega,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438876 Copied In reply to: mega menu bugging out sometimes on header
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Oliver Theiß,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438869 Copied In reply to: inked Variations Products – Link Separate Products Together
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear shind,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #438864 Copied In reply to: Customise/Disable Elementor Header On Scroll Up
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Manvendra Singh,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438835 Copied In reply to: Pro Elements causing infinite loading in the Elementor Editor
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear DolphinRC,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438831 Copied In reply to: Translation and currency conversion do not work after changing the theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear DolphinRC,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438830 Copied In reply to: I want to know how to hide or cancel the navigation bar at the bottom of the mobile terminal
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Goostaf

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #438827 Copied In reply to: The banner on the main page of the new site is not loading
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear DolphinRC,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438826 Copied In reply to: The filter does not work after changing the website theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear DolphinRC,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438825 Copied In reply to: Hello team, How should I set up the directory so that it works perfectly？
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear loremstyle,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438815 Copied In reply to: I am not getting Add to cart or Buy Now button on Product
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mauro,

    We have made some changes, and the registration process should now be working correctly. Please note that an account will be created only after the user completes their order.

    We have tested this by placing a test order (which you may delete if needed). The details are provided in the attached files.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #438766 Copied In reply to: Can’t add “Create user” option into checkout page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Lukas Beran,

    We have identified that the issue persists even when using the default theme and with all plugins disabled (please refer to the attached files for details). Based on this, we can conclude that neither the theme nor the plugins are causing the problem.

    Therefore, we kindly request that you completely disable Cloudflare and check whether the issue is resolved.

    Thank you for your time and assistance.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #438761 Copied In reply to: Elementor never loads when editing pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    Thank you for providing access. We have added the “Contacts” element to the mobile header. Kindly review the changes at your convenience. Additionally, the corresponding updates will be included in the next theme update.

    Should you have any questions or require further assistance, please feel free to reach out.

    Best regards,
    8Theme Team

    #438759 Copied In reply to: size in banner is not working anymore with px
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Terpsauce,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438755 Copied In reply to: Reset Password on Xstore My Account Login Tabs not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Crispy123,

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    For any additional customizations beyond the default functionalities, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that customization services are subject to additional charges.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best regards,
    8Theme’s Team

    #438743 Copied In reply to: Customizable Live Product Filter System Implementation
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mukhtar Ahmad,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438727 Copied In reply to: I want to change the sale tag to percentage
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Erdem,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438723 Copied In reply to: Translation issue .po file not getting detected
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Nicola,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438697 Copied In reply to: Design of the login fields is incorrect – button
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have removed the image for “Größe.” However, it seems that the notice is triggered by a third-party plugin. Since your website is functioning properly, we would need your permission to temporarily disable the plugins in order to identify which one is causing the issue.

    Please let us know if we have your approval to proceed.

    Best regards,
    8Theme Team

    #438677 Copied In reply to: inked Variations Products – Link Separate Products Together
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mauro

    In addition to this, you also need to enable the option Settings -> General -> Anyone can register. We have already done this, so please check and confirm.

    Best regards,
    8Theme Team

    #438671 Copied In reply to: Can’t add “Create user” option into checkout page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    The main issue preventing the theme from being activated is the following error: cURL error 28: Connection timed out after 5002 milliseconds.

    Unfortunately, this issue cannot be resolved from the theme’s side. We kindly ask you to review the following articles for further assistance.

    https://kinsta.com/knowledgebase/curl-error-28/
    https://www.wpbeginner.com/wp-tutorials/how-to-fix-curl-error-28-connection-timed-out-after-x-milliseconds/

    Best regards,
    8Theme Team

    #438667 Copied In reply to: UNABLE TO ACTIVATE THEME AND INPORT THEME TEMPLATES
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    #438666 Copied In reply to: size in banner is not working anymore with px
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Michael,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438660 Copied In reply to: Can not find Categories i have importet into woocommerce before in appearance
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Manhal,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438657 Copied In reply to: Request to Add “In Stock” Badge Only for Available Products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear IT-Spectrum,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438649 Copied In reply to: google authorization does not work – redirect_uri_mismatch
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Nicola,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #438631 Copied In reply to: the layout of the shopping cart is not correct, mobile view
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Jay,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438628 Copied In reply to: after importing product images are blank
  • 1 2 3 … 80 81 82 … 258 259 260
    2,401–2,430 of 7,776 posts
Viewing 30 posts - 2,401 through 2,430 (of 7,776 total)
1 2 3 … 80 81 82 … 258 259 260