Forum Replies Created

Viewing 30 posts - 2,371 through 2,400 (of 7,776 total)
1 2 3 … 79 80 81 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your clarification. We have made certain changes and kindly ask you to check whether the issue has been resolved.

    Best regards,
    The 8Theme Team

    #439498 Copied In reply to: Error for PHP 8.1
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Donesnr,

    We kindly ask you to check the following IP addresses in private content

    Thank you in advance for your assistance.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #439488 Copied In reply to: UNABLE TO ACTIVATE THEME AND INPORT THEME TEMPLATES
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Youcef,

    Thank you for providing access. We have made some changes – please review them at your convenience. These updates will also be included in the next theme release.

    Best regards,
    The 8Theme Team

    #439484 Copied In reply to: Translation Domain Loaded Too Early – Breaks Elementor on Cart Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, MAHDAR,

    Could you please specify which of your websites is experiencing the issue and kindly provide access to its admin panel?

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #439483 Copied In reply to: Error for PHP 8.1
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Tienda Vicortech,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #439482 Copied In reply to: Error en etheme_ajax_search y conflictos con et-core-plugin y WP Rocket
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Could you please let us know what error you are encountering when trying to open a new topic?

    To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
    Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

    Warm Regards,
    The 8Theme Team

    #439470 Copied In reply to: How to change the “PROCEED TO CHECKOUT” text on the cart page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Shafi,

    We would like to inform you that the Royal theme is functioning correctly on the temporary (staging) site you have replicated. At your convenience, please review and confirm this on your end. It is possible that the issue may be related to other settings specific to your live site.

    Additionally, we have prepared a video for your reference, which demonstrates that the issue is also present on your main site when using the default theme. However, this issue does not occur on the staging site, regardless of whether our theme or another theme is active. The video has been uploaded to the private content area for your review.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #439368 Copied In reply to: Add to Cart via mobile does not work, shopping cart empty
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access.

    Could you please specify the directory in which the WordPress installation with the reported issue is located? Additionally, we kindly ask you to provide access credentials to the WordPress admin panel for that specific site.

    Please note that the websites for which you have already shared admin access are currently using a different theme.

    Best regards,
    8Theme Team

    #439365 Copied In reply to: Linked Variations not showing on product pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, anli75,

    This issue is not related to our theme. We kindly recommend that you contact the Elementor Pro support team for further assistance. On our part, we will also reach out to them regarding this matter.

    Best regards,
    8Theme Team

    #439360 Copied In reply to: problem with displaying the menu disappears after a while
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Krzysztof,

    The folder is still empty.

    Best regards,
    The 8Theme Team

    #439354 Copied In reply to: Search does not search by SKU – Elementor/Theme Builders search page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    Unfortunately, the FTP credentials you previously provided are no longer working. Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #439353 Copied In reply to: Linked Variations not showing on product pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, alhamzamedia,

    In your case, the issue occurs due to the dimensions of the images – they are stretched vertically. As a result, Google attempts to adjust them to a standard size, which leads to the display problem you’re experiencing. Unfortunately, we do not have control over how images are rendered in Google search results.

    We recommend using an SEO plugin that allows you to specify a different image for metadata purposes. This way, you can upload an image with more suitable dimensions to improve how it appears in search results.

    Best regards,
    8Theme Team

    #439352 Copied In reply to: On the wishlist-page, all product images are deformed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We would like to inform you that we have released the following patch: 9491483. Installing this patch will help you resolve this issue on other projects without having to wait for a full update.

    Best regards,
    The 8Theme Team

    #439285 Copied In reply to: How do I change the display of variation swatches
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing the access credentials. Unfortunately, the directories appear to be empty. We kindly ask you to review and correct this issue at your earliest convenience.

    Files is visible for topic creator and
    support staff only.
    #439282 Copied In reply to: Search does not search by SKU – Elementor/Theme Builders search page.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Shafi,

    We have investigated the issue and found that it occurs even when using the default theme and without any third-party plugins activated. This suggests that the problem may be related to a modification in WordPress, a database optimization, or most likely, something connected to the server environment.

    We kindly recommend contacting your hosting provider to check whether there are any limitations on the number or size of AJAX requests on the server.

    Additionally, while testing with the default theme, we discovered another issue: it is not possible to add two different products to the cart. When a new product is added, the previous one is automatically removed. Furthermore, the newly added product appears only on the current page and does not show up on the cart page.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #439278 Copied In reply to: Add to Cart via mobile does not work, shopping cart empty
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Terpsauce,

    We have released the latest patch #9497685, which is intended to resolve the issue you reported. Please install this patch at your earliest convenience. If the patch does not appear in the list, kindly use the “Refresh patches” button.

    Should the issue persist after installation, we kindly ask you to provide us with access to your FTP panel and the administrative section of your website so we can investigate further.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #439275 Copied In reply to: Linked Variations not showing on product pages.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, anli75,

    We have cleared the cache, resolved some plugin conflicts (particularly between WPML and Elementor Pro), and reassigned the headers.

    We believe the issue may have been caused by editing headers in a specific language – for example, when editing in Spanish, the header might have disappeared from the Italian version. This behavior should no longer occur.

    However, if the issue reappears, please do not hesitate to inform us.

    Additionally, in case the problem recurs, kindly let us know whether your server has automatic backups enabled, and if there is any possibility that these backups might be restoring themselves automatically.

    Best regards,
    8Theme Team

    #439258 Copied In reply to: problem with displaying the menu disappears after a while
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wilhem,

    Thank you for providing access. We have implemented the display of the select dropdown for the corresponding attribute types selected for linked variations. The changes have been made in the following files:

    wp-content/themes/xstore/framework/features/woocommerce/linked-variations.php  
wp-content/themes/xstore/js/etheme-scripts.min.js

    Additionally, please note that in order for the select dropdown to be displayed correctly in the linked attributes settings, it is not necessary to select an attribute for the “Attribute for the product image” option.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #439254 Copied In reply to: How do I change the display of variation swatches
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Benz,

    Thank you for reaching out to us. Kindly provide us with the FTP access credentials at your earliest convenience.

    Best regards,
    The 8Theme Team

    #439066 Copied In reply to: Product Attribute Image Not Updating When Video Is First in Gallery
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Essex Banners Ltd,

    This issue occurs due to certain limitations within the WordPress platform itself. We would not recommend making changes in this area, as it may affect the process of creating product variations.

    Additionally, this type of modification cannot be implemented through the admin panel or simple customization. If you are certain that you would like to proceed with this change, we kindly ask you to submit a customization request via the following link:
    https://www.8theme.com/account/#etheme_customization_panel

    Best regards,
    The 8Theme Team

    #439007 Copied In reply to: Variations max 50, how do i make this bigger?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Fady Haber,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438983 Copied In reply to: Woocommerce single product variation pictures
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Lukas Beran,

    Unfortunately, we are unable to assist you with the issue related to Elementor, as the problem is not caused by our theme. It also occurs when using the default WordPress theme and without any additional plugins activated.

    Since the issue persists even with the default theme, we kindly recommend reaching out to Elementor’s support team for further assistance.

    Best regards,
    8Theme Team

    #438950 Copied In reply to: Elementor never loads when editing pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, AC,

    Thank you for your message.

    To resolve this, we recommend the following steps:

    1. Use an SEO Plugin : You can use SEO plugins such as Yoast SEO or All in One SEO. These plugins allow you to easily set a custom image and description for social sharing.

    2. Clear Cache and Debug: After updating the Open Graph tags, clear your website cache and use the Facebook Sharing Debugger https://developers.facebook.com/tools/debug/ to scrape the updated information. Although this tool is from Facebook, Instagram uses the same Open Graph data.

    Best Regards,
    8Theme’s Team

    #438949 Copied In reply to: Clicking on the small filter icon in the sidebar on the mobile phone side has no response.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Kingsley,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438941 Copied In reply to: Checkout page issues from reply 437394 have returned
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Omar Quddam,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #438939 Copied In reply to: Add a new account registration and login
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Safe Desires,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

    #438936 Copied In reply to: Variable products show out of stock even though Managing Stock and stock numbers are included
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear whym,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438931 Copied In reply to: Live Site does not match Elementor Layout
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Abdulaziz,

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #438912 Copied In reply to: hello i have problem with the header section
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Mauro,

    We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

    Click here to spread the love: https://themeforest.net/downloads

    Thank you for being an integral part of our journey!

    Best Regards,
    The 8Theme Team

    #438909 Copied In reply to: Can’t add “Create user” option into checkout page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mauro,

    Thank you for your inquiry.

    Yes, in this case, the account will always be created automatically. There is no need for a “Create user” checkbox on the checkout page.

    Best Regards,
    8Theme’s Team

    #438908 Copied In reply to: Can’t add “Create user” option into checkout page
  • 1 2 3 … 79 80 81 … 258 259 260
    2,371–2,400 of 7,776 posts
Viewing 30 posts - 2,371 through 2,400 (of 7,776 total)
1 2 3 … 79 80 81 … 258 259 260