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Elementor never loads when editing pages

This topic has 14 replies, 3 voices, and was last updated 4 weeks, 1 days ago ago by Alex Carter

Lukas Beran

Participant

March 24, 2025 at 17:33

Hi.
I have installed the theme on https://www.zrozenipriserek.cz/. I have also imported the Architecture template with all the plugins.
The issue is that the Elementor editor never loads a page to edit for none of the pages. It is stuck on “Loading” and never loads it up. I have tried disabling Rocket Loader on Cloudflare + clear cache. I have also tried switching the editor loader mode as suggested here https://elementor.com/help/safe-mode-not-solving-problem/?utm_source=safe-mode&utm_medium=wp-dash&utm_campaign=learn with no change.

Any advice, please?

#438487 Copied Theme version: 9.4.9

13 Answers

Alex Carter

Support staff

March 25, 2025 at 07:57

Hello, Lukas Beran,

Thank you for reaching out to us.

1/ To identify the cause of the issue, please navigate to WooCommerce > Status > Logs and check the fatal error log file.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#438517 Copied

Lukas Beran

Participant

March 25, 2025 at 08:23

Hello.

1. There are no fatal logs in WooCommerce. There are actually no logs at all in WooCommerce from yesterday when I was trying to edit the pages.

Please contact administrator
for this information.

#438524 Copied

Alex Carter

Support staff

March 25, 2025 at 08:36

Hello,

We appreciate your prompt response.

Could you please disable the Two-Factor Authentication for us? https://prnt.sc/2FQJOVImAJu-

Best Regards,
8Theme’s Team

#438527 Copied

Lukas Beran

Participant

March 25, 2025 at 08:52

Done

#438536 Copied

Alex Carter

Support staff

March 25, 2025 at 09:43

Hello, Lukas Beran,

We appreciate your prompt response.

Please downgrade the PHP version from 8.1 or 8.2. Not all plugins are compatible with your current version (8.4.5)

Best regards,
8Theme’s Team

#438557 Copied

Lukas Beran

Participant

March 25, 2025 at 10:19

I have downgraded to PHP 8.2 but the issue persists.

#438573 Copied

Alex Carter

Support staff

March 25, 2025 at 11:31

Hello, Lukas Beran

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

#438619 Copied

Andrew Mitchell

Support staff

March 26, 2025 at 10:20

Hello, Lukas Beran,

We have identified that the issue persists even when using the default theme and with all plugins disabled (please refer to the attached files for details). Based on this, we can conclude that neither the theme nor the plugins are causing the problem.

Therefore, we kindly request that you completely disable Cloudflare and check whether the issue is resolved.

Thank you for your time and assistance.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#438761 Copied

Lukas Beran

Participant

March 26, 2025 at 11:49

Hi Andrew.

Thanks for the update. I disabled cloudflare completely and connected directly to the web server as you can see from the attached screenshot – the HTTPS error is the proof that I am connected directly to the server which has only a self-signed certificate. But even with that, Elementor does not load.

Is it possible to use WP bakery Page builder instead? I personally do not like Elementor – I have only bad experience with it like WP Bakery page builder much better. But I am not sure if this specific Architects template can be used with something else other than Elementor.

Files is visible for topic creator and
support staff only.

#438777 Copied

Andrew Mitchell

Support staff

March 27, 2025 at 16:44

Hello, Lukas Beran,

Yes, of course, you can use the WPBakery Page Builder. However, please note that not all pre-built demo content has been created using this builder. For more details on the available demo data across different builders, you can refer to the following link:

https://xstore.8theme.com/

Best regards,
8Theme Team

#438905 Copied

Lukas Beran

Participant

March 27, 2025 at 17:25

Yes, that is the problem. The Architects demo content uses Elementor. And I like the Architects demo content.

How is the troubleshooting going? Why is it not working with Elementor?

#438910 Copied

Andrew Mitchell

Support staff

March 28, 2025 at 07:53

Hello, Lukas Beran,

Unfortunately, we are unable to assist you with the issue related to Elementor, as the problem is not caused by our theme. It also occurs when using the default WordPress theme and without any additional plugins activated.

Since the issue persists even with the default theme, we kindly recommend reaching out to Elementor’s support team for further assistance.

Best regards,
8Theme Team

#438950 Copied

Alex Carter

Support staff

March 31, 2025 at 08:00

Hello, Lukas Beran,

Private Content

Best regards,
8Theme Team

Please contact administrator
for this information.

#439220 Copied
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