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The filter does not work after changing the website theme

This topic has 11 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by Andrew Mitchell

  • Avatar: DolphinRC
    DolphinRC
    Participant
    March 14, 2025 at 04:20

    We met some problems when building the website. I have set the main directory and subdirectory, but only the subdirectory is displayed in the shop page. How should I display both the main directory and the subdirectory at the same time? I have also purchased product filters, but they still do not work. So I guess this may be the reason for the theme of the website.

    I want to know how to solve this problem?

    Files is visible for topic creator and
    support staff only.
    #437277 Copied Theme version: 9.4.8
    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 14, 2025 at 08:03

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Warm Regards,
    The 8Theme Team

    #437288 Copied
    Avatar: DolphinRC
    DolphinRC
    Participant
    March 17, 2025 at 07:34

    1

    Please contact administrator
    for this information.
    #437481 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 17, 2025 at 09:45

    Hello, DolphinRC,

    Thank you for providing access. Currently, we can see that both parent and child categories are being displayed. Unfortunately, there is no simple way to display only specific ones. However, this can be achieved with a small customization. To proceed with this, we would require FTP access.

    Best regards,
    8Theme Team

    #437524 Copied
    Avatar: DolphinRC
    DolphinRC
    Participant
    March 17, 2025 at 10:52

    2

    Please contact administrator
    for this information.
    #437549 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 10:14

    Hello, DolphinRC,

    In order to make the necessary modifications to the categories, we require FTP access. Unfortunately, access to the admin panel alone is not sufficient.

    Could you kindly provide us with the necessary FTP credentials?

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    #437710 Copied
    Avatar: DolphinRC
    DolphinRC
    Participant
    March 18, 2025 at 10:45

    I don’t know what FTP is. Can you explain? So I can give you permission. Thanks.

    #437725 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 18, 2025 at 11:27

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Essentially, you don’t need to understand or read on the internet about what FTP is, although you can if you want to. In reality, all you need to do right now is contact your hosting provider with screenshots of our conversation. They will create the necessary FTP access for you upon request.

    #437743 Copied
    Avatar: DolphinRC
    DolphinRC
    Participant
    March 19, 2025 at 04:59

    3

    Please contact administrator
    for this information.
    #437815 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 20, 2025 at 07:59

    Hello, DolphinRC,

    Thank you for providing access. We have identified a critical error on your website caused by the prdctfltr plugin. Would it be possible for us to temporarily disable this plugin to investigate and resolve the issue?

    A detailed description of the error will be shared with you privately.

    Looking forward to your response.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #437972 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    March 27, 2025 at 08:15

    Dear DolphinRC,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #438826 Copied
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The issue related to '‘The filter does not work after changing the website theme’' has been successfully resolved, and the topic is now closed for further responses

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