Forum Replies Created

Viewing 30 posts - 2,221 through 2,250 (of 7,776 total)
1 2 3 … 74 75 76 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Lear,

    The attributes are not displayed on the single product page because no variations have been created for the product. Please refer to the attached files for more details.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #445006 Copied In reply to: Translation and Editing Questions on XStore
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, KING,

    We have noticed that your website is currently using theme version 9.4.11, while the latest available version is 9.4.14. We kindly recommend updating the theme to the latest version, as it is highly likely that the issue you are experiencing has already been addressed in one of the recent updates.

    If you prefer, you may grant us permission to perform the update on your behalf.

    For a detailed changelog of the updates, please refer to the following link:
    https://xstore.8theme.com/update-history/

    Best regards,
    The 8Theme Team

    #445003 Copied In reply to: Filter by Categories (side categories) not working and also Categories Search not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, leveltgp,

    Please find below the link to the subcategory page for your reference:
    https://openlab.gr.com/product-category/analosima/gantia/

    On this page, only the category, price, and brand filters are displayed. This is because none of the products within this subcategory have attributes that are used in the standard filtering options.

    Currently, the products have an attribute called “Διάσταση”, which appears to have been created using a third-party plugin rather than the standard WooCommerce methods.

    Best regards,
    8Theme’s Team

    #444934 Copied In reply to: Product Filters are not visible in Category Pages only in Shop Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wdbcar,

    Unfortunately, it is not possible to replicate the exact same filter appearance as shown in your screenshot.

    However, you can use our widget “8theme – Apply All Filters.” When using this widget, the filtering logic on the shop page changes, allowing you to select multiple attributes and then apply the filters accordingly.

    Best regards,
    The 8Theme Team

    #444923 Copied In reply to: Multi – level filtering function，How to achieve it
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Siddharth,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #444922 Copied In reply to: URGENT: Layered Navigation Filter Not Showing Products for Multiple Attribute Values (Need Immediate
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Lear,

    We have resolved this issue – please check it on your end. The fix will be included in the next theme update. Additionally, we have released patch No. 94131398, which addresses this problem.

    Best regards,
    The 8Theme Team

    #444794 Copied In reply to: Translation and Editing Questions on XStore
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, leveltgp,

    The logic behind the filters is as follows:
    On each page, the filters are displayed based on the context of that specific page.
    If it is a category page, a subcategory page, a filter page, or a brand page, only those filters that are relevant and can display products available on that particular page will be shown.

    Best regards,
    8Theme’s Team

    #444750 Copied In reply to: Product Filters are not visible in Category Pages only in Shop Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    Regarding the “Hello world” post – this is a default post that you may delete if it is no longer needed.

    As for the overall appearance of the post slider, you can customize it using the Elementor editor, specifically within the “Blog Carousel” widget.

    To edit the menu in the footer, please navigate to the static block titled “Footer-jewellery.”

    Best regards,
    8Theme Team

    #444677 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wdbcar,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #444675 Copied In reply to: I changed the page background, but the change didn’t sync. Is there any problem?
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    At the moment, we are unable to log in to the website’s admin panel. We are receiving a message indicating incorrect access credentials.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #444624 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Fernando,

    In this case, would it be possible for you to provide us with some server logs that would allow us to review the request load and performance?

    Best regards,
    The 8Theme Team

    #444622 Copied In reply to: Please take a look my website for few improvements, thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mirko,

    Thank you very much for your kind words! We truly appreciate your feedback and are always here to assist you whenever you need.

    Best Regards,
    8Theme’s Team

    #444621 Copied In reply to: Image variant not selected with switchers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, regencycigaremporium,

    We were referring to the following plugin:

    https://wordpress.org/plugins/ultimate-woocommerce-auction/

    Best regards,
    The 8Theme Team

    #444620 Copied In reply to: Auction Plugin Support for XStore Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Fernando,

    Thank you for providing access. We have made some adjustments that should slightly reduce the load on your website.

    The primary source of the load appears to be the simultaneous use of multiple builders – specifically, both the Customizer Single Product Builder and the Elementor Single Product Builder.

    To optimize performance, we recommend disabling the Customizer Single Product Builder and using only the Elementor Single Product Builder.

    Best regards,
    The 8Theme Team

    #444511 Copied In reply to: Please take a look my website for few improvements, thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ravindu Senevirathna,

    Could you please specify the version of the theme you are currently using?

    We would also like to kindly point out that a significant number of the errors you are encountering are not related to our product. These include notices such as:

    Notice: Function _load_textdomain_just_in_time was called incorrectly.
    Translation loading for the following domains was triggered too early:

    • astra-sites
    • popup-builder
    • woo-category-slider-grid
    • wp-carousel-free
    • woocommerce
    • updraftplus
    • xstore – this is the only one related to our product

    As you can see, the majority of these issues are caused by third-party plugins, such as “OptinMonster”, and not by our theme.

    We kindly ask you to update your theme to the latest version. If the notice regarding _load_textdomain_just_in_time related to XStore still appears after the update, please provide us with WordPress admin and FTP access to your website so we can investigate further.

    For all other errors, we recommend reaching out to the respective plugin developers for assistance.

    Best regards,
    8Theme Team

    #444507 Copied In reply to: Translation Loading and Deprecated Code Issues in WordPress
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, regencycigaremporium,

    Thank you for reaching out to us and for your interest in XStore.

    Regarding your inquiry about auction functionality, XStore does not include a built-in auction feature by default. Also we do not tested our theme with this kind of plugins. However, our theme may be compatible with several third-party auction plugins. One of the options is the “Ultimate WooCommerce Auction”

    As for the domain change, you can safely switch your site’s domain from http://michaelcorreia.net to regencycigar.com without affecting your XStore license, provided it is the same WordPress installation. If you encounter any activation issues after the domain change, please let us know, and we will be happy to assist you in reactivating your license.

    Should you need further assistance or have any additional questions, feel free to contact us at any time.

    Best Regards,
    8Theme’s Team

    #444505 Copied In reply to: Auction Plugin Support for XStore Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mirko,

    We have resolved this issue. Kindly check it on your end. Please note that the changes will also be included in the upcoming update.

    Best regards,
    The 8Theme Team

    #444502 Copied In reply to: Image variant not selected with switchers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, napcet,

    Thank you for reaching out to us.

    The message you are seeing indicates that your user account does not have access to the settings page for API connections. This may occur if your user role is not set as a site administrator but rather as a moderator. It is also possible that changes to user permissions were made by third-party plugins, such as “User Manager.”

    Best regards,
    The 8Theme Team

    #444499 Copied In reply to: social login “You do not have permission to access this page.”
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Joseph,

    Thank you for providing access. We have resolved the issue by making changes to the following file:

    wp-content/themes/xstore/framework/panel/panel.php

    Kindly check and confirm that everything is working as expected. Please note that this fix will also be included in the next theme update.

    Best regards,
    8Theme Team

    #444495 Copied In reply to: Xtore Theme – Error When Uploading For First Time
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Benz,

    We have resolved this issue, and the fix will be included in the upcoming theme update.

    Best regards,
    The 8Theme Team

    #444491 Copied In reply to: Hidden Backlink Code Found in Theme – Assistance Needed
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jennifer,

    To improve the readability of the attribute, we kindly suggest adding the following CSS code:

    .st-swatch-preview li.sten-li-disabled span:after {
    background: transparent;
}

    Regarding the theme update, we recommend following these steps to ensure a smooth and successful process:

    1. Create a full backup of your website, including all files and the database.
    2. Take note of any customizations made directly to the theme files. (For future updates, we recommend using a child theme to preserve your changes.)
    3. If you are already using a child theme, please ensure that all custom CSS and functions are stored within it.
    4. After completing the update, clear both your site and browser cache to ensure all changes are properly applied.

    Best regards,
    The 8Theme Team

    #444489 Copied In reply to: Swatches not being crossed when out of stock
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ilyas,

    We would like to inform you that we have implemented certain changes. Kindly review them at your earliest convenience.

    Best regards,
    The 8Theme Team

    #444315 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jamall,

    We are adding the archives of the corresponding versions to the private content. Please note that you will need to replace not only the theme but also the plugin.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #444314 Copied In reply to: We have just updated the XSTORE Theme to version: 9.4.13 , but we would like to go back to 9.4.10
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, dano111222,

    Thank you for reaching out. The product appears differently because, in our demo, it includes two attributes: storage and color. However, your product has only one attribute – storage. This difference affects how the product is displayed.

    Best regards,
    The 8Theme Team

    #444310 Copied In reply to: Demo content issue with URL adress problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Fernando,

    Could you please provide us with a link to your website, as well as the FTP access credentials?

    Best regards,
    The 8Theme Team

    #444309 Copied In reply to: Please take a look my website for few improvements, thanks
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Mirko

    Thank you for providing access.

    We have identified that the issue was caused by the “Imagify” plugin. After deactivating the plugin, everything is functioning as expected.

    The problem occurs because the plugin hides all default images and replaces each of them with its own block (which we are unable to control). As a result, these custom blocks are displayed instead of the original images.

    We kindly ask you to either stop using the “Imagify” plugin or contact the plugin’s developers for further assistance.

    Thank you for your understanding.

    Best regards,
    8Theme Team

    #444305 Copied In reply to: Image variant not selected with switchers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jennifer,

    Thank you for providing access. We have made some changes—please review them at your convenience. These updates will also be included in the next theme release.

    Best regards,
    The 8Theme Team

    #444299 Copied In reply to: Swatches not being crossed when out of stock
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    We have implemented certain changes. Before proceeding further, we kindly ask you to clear the cache and CDN. Additionally, we would appreciate it if you could restore the admin panel on the website’s frontend.

    Best regards,
    The 8Theme Team

    #443969 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Benz,

    Thank you for providing access. We have made some changes—please review them at your convenience. Also, kindly remember to clear your cache.

    Best regards,
    The 8Theme Team

    #443968 Copied In reply to: Product Attribute Image Not Updating When Video Is First in Gallery
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have identified the cause of the issue where product descriptions are not being displayed on your website. It appears that the plugin “WooCommerce Catalog Mode” is responsible for this behavior. Specifically, the plugin is generating the following warnings:

    Warning: Undefined variable $oldProduct in wp-content/plugins/woocommerce-catalog-mode/public/class-woocommerce-catalog-mode-public.php on line 1729
    Warning: Undefined variable $oldPost in wp-content/plugins/woocommerce-catalog-mode/public/class-woocommerce-catalog-mode-public.php on line 1730

    When the plugin is deactivated, these warnings no longer appear, and the product descriptions are displayed correctly.

    We recommend reviewing the plugin settings or contacting the plugin developer for further assistance.

    Best regards,
    8Theme’s Team

    #443967 Copied In reply to: Demo content issue with URL adress problem
  • 1 2 3 … 74 75 76 … 258 259 260
    2,221–2,250 of 7,776 posts
Viewing 30 posts - 2,221 through 2,250 (of 7,776 total)
1 2 3 … 74 75 76 … 258 259 260