Forum Replies Created

Viewing 30 posts - 2,251 through 2,280 (of 7,776 total)
1 2 3 … 75 76 77 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    We have reviewed the issue and can confirm that the changes made to the shop page via XStore Builders > Archive Products > Edit Template https://prnt.sc/nf8Oj5MV9MTB become visible https://prnt.sc/0xqT-Gx5r06p as expected once the browser cache is cleared. Therefore, everything is functioning correctly.

    We kindly ask you to review our previous response and consider installing the “Clear Cache” Chrome Extension. By clicking its icon, you will be able to easily clear your browser cache at any time.

    Warm Regards,
    The 8Theme Team

    #443952 Copied In reply to: i edited this section but still the changed didn’t apparel
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, dano111222,

    Regarding product variations, we import only five such products. This approach is intended to avoid overwhelming users with variations that may not be relevant to them.

    Best regards,
    The 8Theme Team

    #443895 Copied In reply to: Demo content issue with URL adress problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, _glennnnn,

    Thank you for reaching out to us and providing detailed information regarding the issues you are experiencing on your WordPress site.

    1. Regarding the PHP Warnings:

    The warnings you are encountering related to the file_get_contents() function typically occur when WordPress attempts to access plugin files that are either missing or have incorrect file paths. This can indeed be caused by an incomplete plugin update, a failed migration, or server-level issues such as incorrect file permissions or deleted files.

    To assist you further, we kindly recommend the following steps:

    – Please ensure that all your plugins are fully updated. You may try deactivating and then reactivating the affected plugins, or reinstalling them from the official source to ensure all necessary files are present.
    – Check your server’s file permissions to confirm that WordPress has the appropriate access to the plugin directories.
    – If the issue occurred after a recent migration, it may be helpful to verify that all plugin files were correctly transferred to the new server.

    If you could provide us with the list of active plugins and a copy of the warnings (as mentioned in your attachment), we would be happy to investigate further and provide more specific guidance.

    2. Regarding the JSON Response Error:

    The “Updating failed. The response is not a valid JSON response.” error is commonly related to issues with the REST API, which can be affected by:

    – Plugin or theme conflicts
    – Server configuration (e.g., mod_security, .htaccess rules)
    – Permalink structure or SSL settings

    To help resolve this issue, we suggest the following troubleshooting steps:

    – Temporarily deactivate all plugins except for the default WordPress ones and try updating a post again. If the issue is resolved, reactivate the plugins one by one to identify the conflicting plugin.
    – Switch to a default WordPress theme (such as Twenty Twenty-Four) to rule out a theme-related conflict.
    – Ensure that your site URL and WordPress URL (under Settings > General) are correctly set and use the same protocol (http or https).
    – Check your browser’s developer console or the server error logs for any additional clues.

    Best Regards,
    8Theme’s Team

    #443661 Copied In reply to: Errors on my website that I am unable to fix and can’t find a solution
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Thank you for reaching out to us.

    Yes, it is possible to create a different login page with additional fields for B2B users using our theme. However, for advanced user management features such as manual user approval, we recommend using a third-party plugin like “Members” or similar. These plugins can help you manage user roles and approval processes more effectively.

    Please note that the login and registration functionality is provided by the WooCommerce plugin. For further assistance or more detailed guidance regarding this feature, we suggest contacting WooCommerce support directly via the following link: https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #443582 Copied In reply to: Create B2B login page with different fields
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Olga777,

    You’re most welcome!

    Wishing you a wonderful day ahead.

    Best Regards,
    8Theme’s Team

    #443581 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rajat Gajera,

    The reason for the behavior you experienced when selecting “Women” in the search and “Clothing” in the filter is due to the fact that there was only one product matching this combination. As this is a search results page, WooCommerce automatically redirects to the single product page when only one result is found.

    To prevent this from happening, there needs to be at least one more product that includes “Women” in the title and is assigned to the “Clothing” category.

    We have now added the “Clothing” category to the following product, and the filter is functioning correctly:

    https://minisouk.in/product/vero-moda-womens-skinny-jeans-10288591-grey-size-30/

    Best regards,
    The 8Theme Team

    #443518 Copied In reply to: Facing buffering issue on homepage as per attached video
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, petar,

    Thank you for providing the access details.

    We have updated your theme and plugin, and also applied the necessary changes to resolve the issues. These adjustments should eliminate the errors you were experiencing. Please check and confirm if everything is working correctly on your end.

    Additionally, please note that these changes will be included in the next official update.

    Best regards,
    8Theme Team

    #443515 Copied In reply to: After moved website from one domain/host to other domain/host server error 500
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Jamall,

    Thank you for your update. We’re glad to hear that everything is working well now and that the issue has been successfully resolved by your hosting provider.

    Best Regards,
    8Theme’s Team

    #443513 Copied In reply to: !!!URGENT: Website got critical bugs, add to cart & checkout & products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Petar,

    We hope this message finds you well.

    We have noticed that you are currently using theme version 9.4.9, while the latest available version is 9.4.11. We kindly recommend updating to the latest version, as your reported issue may have already been addressed in recent updates.

    Additionally, after updating the theme, please ensure that all the latest patches are installed, as some of them include important fixes related to the Text Domain issue.

    We would also like to bring to your attention that the FTP access credentials provided appear to be invalid. We are receiving the following error message: “Connection timed out after 20 seconds of inactivity.”

    Should you require any assistance with the update or FTP access, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #443444 Copied In reply to: After moved website from one domain/host to other domain/host server error 500
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    Thank you for providing access. We have made changes to the following files:

    - et-core-plugin/app/models/customizer/theme-options/header-builder/global.php  
- et-core-plugin/app/models/customizer/theme-options/header-builder/menu.php

    These modifications will be included in the upcoming theme update. The Customizer should now be functioning correctly. Kindly check and confirm at your convenience.

    Best regards,
    The 8Theme Team

    #443442 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi Wenjie,

    Thank you for purchasing our SalesMax plugin.

    At the moment, we do not yet have a system in place for upgrading or downgrading licenses. However, we are actively working on this feature and plan to launch it soon.

    In the meantime, if you would like to change your license, please log in to your 8Theme Dashboard (My Account section) and simply cancel your current order. Once the cancellation is processed, we will issue a full refund. After that, you will be able to purchase a Max license for either 30 or 50 domains.

    If you have any questions or need assistance, please do not hesitate to contact our support team.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #443429 Copied In reply to: 【salesmax】I created a Boost popups, but in actual use it couldn’t popup automatically.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, VRB,

    We are pleased to inform you that patch #94119145 has been released. You may now install it on all of your websites. Please note that the patch is available only if your theme version is 9.4.11 or higher.

    Best Regards,
    8Theme’s Team

    #443428 Copied In reply to: Waitlist for variable products and linked variations products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, dano111222,

    We have made some updates, and the header should now be loading correctly. Kindly check and confirm on your end. Please make sure to clear your cache before testing to ensure the changes are properly reflected.

    Best regards,
    The 8Theme Team

    #443427 Copied In reply to: Demo content issue with URL adress problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi, Yasir Alam,

    We’re sorry to hear that you are experiencing limitations. Please note that we have established rules that apply equally to all our users. This approach allows us to distribute our time fairly and provide dedicated attention to everyone.

    As far as we can see, you currently have 5 active licenses. This entitles you to have up to 10 active topics at the same time. We believe this is more than sufficient to cover all your inquiries effectively.

    Thank you for your understanding.

    Best regards,
    8Theme’s Team

    #443423 Copied In reply to: single product page variation issue after new update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hi, mkwong,

    Thank you for reaching out to us. See private

    Kind Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #443420 Copied In reply to: 【salesmax】I created a Boost popups, but in actual use it couldn’t popup automatically.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rajat Gajera,

    At the moment, it appears that there are no issues. Kindly review the video provided in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    #442698 Copied In reply to: Facing buffering issue on homepage as per attached video
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for your clarification.

    The issue appears to be that when you uploaded the images, WordPress automatically assigned them certain IDs, which coincidentally matched the IDs of the menu items from our demo content.

    There are two possible solutions to resolve this:

    1. Use a plugin such as “Reset Database” to remove all existing data, then install the demo content again and upload your images afterward.

    2. Manually edit the menu and assign the correct links and logo to ensure everything displays properly.

    Best regards,
    8Theme Team

    #442697 Copied In reply to: Demo content issue with URL adress problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, lollo,

    Thank you for reaching out to us.

    Regarding your request to create a one-page website dedicated solely to a forum on a single topic using XStore, we would be happy to assist you.

    While XStore is primarily designed for eCommerce purposes, it is flexible and can be adapted for various types of websites, including a one-page forum. In this case, we do not have a specific XStore demo that is exclusively built for a one-page forum layout. However, you can start with any minimal or clean demo (such as the “Minimal” or “Default” demo) and customize it according to your needs, focusing on functionality rather than design.

    For the forum functionality, we recommend using a plugin such as bbPress, which is fully compatible with XStore. It is lightweight, easy to integrate, and ideal for creating a simple forum with a single discussion topic. You can install and configure bbPress to appear on a single page, aligning with your one-page website concept.

    If you require more advanced features, you might also consider plugins like BuddyPress (for community features) or wpForo, depending on your specific needs.

    Please let us know if you need assistance with the setup or customization process — we are here to help.

    Best Regards,
    8Theme’s Team

    #442696 Copied In reply to: creazione forum con xstore consiglio pratico
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Hedo,

    We have made some updates. Kindly review them at your earliest convenience.

    Best regards,
    The 8Theme Team

    #442695 Copied In reply to: Product image variation zoom (hover effect)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    In that case, we kindly ask you to provide us with access to the FTP of your website.

    Best regards,
    8Theme Team

    #442694 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Yasir Alam,

    We are pleased to inform you that patch #94119145 has been released. You may now install it on all of your websites. Please note that the patch is available only if your theme version is 9.4.11 or higher.

    Best regards,
    The 8Theme Team

    #442677 Copied In reply to: single product page variation issue after new update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, dano111222,

    Thank you for providing access. We would like to kindly clarify a few points:

    1. Was the demo content installed on a clean website, or were there already existing elements such as posts, products, or images present beforehand?

    2. Was the “Electronic Mega Market” demo version installed directly, or was a different demo version installed prior to that?

    We appreciate your assistance and look forward to your response.

    Best regards,
    8Theme Team

    #442668 Copied In reply to: Demo content issue with URL adress problem
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have made the necessary changes—please check and confirm at your convenience.

    Best regards,
    8Theme Team

    #442565 Copied In reply to: single product page variation issue after new update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Rajat Gajera,

    Thank you for providing access. We have made some changes—please review them at your convenience.

    Best regards,
    The 8Theme Team

    #442563 Copied In reply to: Facing buffering issue on homepage as per attached video
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for updating the theme and plugin.

    Please note that the “Stock Status” filter is currently not functioning with the category block. We are working on improving this feature and will notify you once it is read – most likely, it will be released as a patch.

    Best regards,
    The 8Theme Team

    #442558 Copied In reply to: Stock status filter doesn’t work – Blah blah
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Yasir Alam,

    We apologize for the inconvenience, but the access credentials you previously provided for the admin panel are no longer working. We kindly ask you to provide us with updated and functional access.

    Alternatively, you may add the following custom code by navigating to:
    Customizer → Theme Custom CSS → Global CSS.

    .et_linked-swatches .type-label a>span{
	display: flex;
    -webkit-box-orient: vertical;
    -webkit-box-direction: normal;
    -ms-flex-direction: column;
    flex-direction: column;
}

    Best regards,
    8Theme Team

    #442556 Copied In reply to: single product page variation issue after new update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, finleydesign,

    Thank you for providing access. Could you please update the theme and plugins to their latest versions? Alternatively, if you prefer, you may grant us permission to perform the updates on your behalf. It is possible that the issue you are experiencing has already been resolved in one of the recent updates.

    Best regards,
    The 8Theme Team

    #442554 Copied In reply to: Stock status filter doesn’t work – Blah blah
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, ilyas,

    The issue with the customizer appears to be caused by a script error. Typically, there are two main reasons for this:

    1) Caching – Please try disabling all caches and the CDN, then check the customizer again.

    2) Translation – It is possible that a key for an option was translated, which may be causing the issue. Unfortunately, we are unable to confirm this without further access. In order to investigate this properly, we would need FTP access to your website.

    Best regards,
    8Theme Team

    #442553 Copied In reply to: demo import my page for website is not working
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have made changes to the following file in order to resolve the issue related to our theme:

    wp-content/themes/xstore/framework/features/woocommerce/account.php

    Please review the modifications at your convenience. These changes will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    #442497 Copied In reply to: PHP Notice: Translation and Elementor Control Issues on XStore Theme
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, regencycigaremporium, and thank you for providing access.

    Could you please enable the debug mode so that we can review the reported errors? Alternatively, we would appreciate it if you could provide us with access to the debug log file.

    Additionally, we kindly request FTP access, as the error _load_textdomain_just_in_time appears to be unique to your specific case, and we are unable to reproduce it on our end.

    Thank you in advance for your cooperation.

    Best regards,
    8Theme Team

    #442478 Copied In reply to: PHP Notice: Translation and Elementor Control Issues on XStore Theme
  • 1 2 3 … 75 76 77 … 258 259 260
    2,251–2,280 of 7,776 posts
Viewing 30 posts - 2,251 through 2,280 (of 7,776 total)
1 2 3 … 75 76 77 … 258 259 260