Andrew Mitchell

Hello, Fernando,

We are currently working on a major performance update. Kindly install the archives provided in the private content and send us the log files again.

Best regards,
The 8Theme Team

Hello, Cr3atorf1lm,

Unfortunately, the FTP credentials provided lead to an empty directory on the server. Additionally, we kindly ask you to provide the search query that is causing the issue.

Best regards,
8Theme Team

Hello, fahd

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello, Sega,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Peter,

Thank you for your message.

We are glad to hear that the issue has been resolved after updating WPBakery. Should you need any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hi Fernando,

Thank you for reaching out to us.

We’re sorry to hear that you’re still experiencing high CPU usage. In order to investigate the issue more thoroughly, could you please send us the log file from your server or hosting environment? This will help us analyze the situation in more detail and provide you with the most accurate support.

We appreciate your patience and look forward to resolving this for you as soon as possible.

Best regards,
8Theme’s Team

Hello, Cr3atorf1lm,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Terpsauce,

We have resolved the issue. Kindly check and confirm at your convenience.

Best regards,
8Theme Team

Hello, nickla24,

We have reviewed the issue you reported regarding the default theme, and we found that the filtering results are the same as with our theme. This indicates that the problem is not caused by our theme.

We kindly recommend reaching out to the WooCommerce plugin support team for further assistance.

Best regards,
8Theme Team

Hello, Lear,

Thank you for reaching out.

Please note that when purchasing from ThemeForest, you are acquiring the theme itself. The link you provided refers to a demo version created using Elementor. You can find and install this demo directly from the theme’s demo importer located in your WordPress dashboard by navigating to:

WP Dashboard → XStore → Import Demos

Among the available demos, you can locate the one you are looking for by using the keyword “minimal.”

Additionally, you can preview all the demos available after purchase by visiting the following link:
https://xstore.8theme.com/#demos-content

Alternatively, you can access them through the “Import Demos” section in your WordPress admin panel.

Best regards,
The 8Theme Team

Thank you for providing access. We have implemented the necessary changes. Additionally, we would kindly like to ask you to clear the log file and send us a new one in a few days.

Best regards,
The 8Theme Team

Hello, nickla24,

As far as we can see, the filtering results appear to be the same when using both the default theme and our theme. Therefore, we kindly ask you to disable any third-party plugins and check the results again using both our theme and the default one.

Best regards,
The 8Theme Team

Please note that the Shop page displays global attributes only. Therefore, you will not see specific values such as “large” or “small” listed there. You are welcome to verify this on your end.

Best regards,
The 8Theme Team

Hello, Fernando,

Thank you for providing the error log. We have identified and resolved the issue related to the following error:

“[19-May-2025 12:19:42 UTC] PHP Fatal Error: Uncaught Error: Call to undefined function wp_is_mobile() in /home/qmhtygbx/public_html/wp-content/themes/xstore/framework/theme-functions.php:23”

However, we are currently unable to connect to your server via FTP, as we are receiving the following message:

“Response: 530 Login authentication failed”

To address the issue, we have released Patch No. 94147513. This patch resolves the problem mentioned above. In order to apply it, please update your theme to version 9.4.14. Once the update is complete, you will be able to install the patch.

Additionally, based on the log you provided, we have noticed that a significant amount of server load appears to be coming from the “complianz-gdpr-premium” plugin. We recommend temporarily disabling this plugin to see if it improves performance.

Best regards,
The 8Theme Team

Hello, ilyas,

To edit the footer, please make the necessary changes in the corresponding static block – Footer-jewellery. You can find more detailed instructions in the attached files.

Best regards,
8Theme Team