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Viewing 30 posts - 151 through 180 (of 7,776 total)
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Javi,

    Unfortunately, due to the nature of Elementor (specifically because these strings are not static), multilingual functionality can only be implemented through custom code. For translating strings in the cart, please try using the WooCommerce plugin translation

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pckeycallout,

    Thank you for providing the access details. Unfortunately, they are not working. Please find more information in the attached screenshot.

    Best regards,
    8Theme’s Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Wikafy,

    Thanks for choosing XStore!

    Our theme is fully optimized for performance and does not slow down websites by default. In most cases, speed issues are related to additional content or setup, such as:

    • Excess plugins
    • Large, unoptimized images
    • Heavy third-party scripts or resources

    To improve performance, please consider:

    – Removing unused plugins
    – Optimizing images (WebP format recommended)
    – Using a performance plugin (e.g., WP Rocket, LiteSpeed Cache)

    Here is our step-by-step performance guide:

    https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

    If you’d like, you can also share your site URL with temporary admin access, and our team will gladly check your setup and suggest improvements.

    We are here to help!

    Kind regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wojtek,

    Thank you for the explanation. Please ensure that the products being searched for have translations in the appropriate language.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Razland,

    The size of this transient depends on the number of filters, and it functions in the same way as any other WooCommerce transient. Without using the transient, the page would take even longer to load, as all this data would be retrieved from the database in real-time. Currently, using the transient as a cache for these values is the best solution

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wojtek,

    We have made modifications to the functions.php file of your child theme, which should resolve the issue. Please review the changes. Below, we have included the code that we added to functions.php.

    /**
     * Fix XStore manually added Shop breadcrumb link.
     */
    add_filter( 'page_link', 'xstore_child_fix_shop_page_link_language', 50, 2 );
    
    function xstore_child_fix_shop_page_link_language( $link, $post_id ) {
        if ( ! function_exists( 'wc_get_page_id' ) ) {
            return $link;
        }
    
        if ( (int) $post_id !== (int) wc_get_page_id( 'shop' ) ) {
            return $link;
        }
    
        $is_english = false;
    
        if ( function_exists( 'pll_current_language' ) ) {
            $is_english = 'en' === pll_current_language( 'slug' );
        } elseif ( has_filter( 'wpml_current_language' ) ) {
            $is_english = 'en' === apply_filters( 'wpml_current_language', null );
        } elseif ( ! empty( $_SERVER['REQUEST_URI'] ) ) {
            $request_path = wp_parse_url( wp_unslash( $_SERVER['REQUEST_URI'] ), PHP_URL_PATH );
            $is_english   = preg_match( '#^/en(/|$)#i', $request_path );
        }
    
        if ( $is_english ) {
            return home_url( '/en/produkt/' );
        }
    
        return $link;
    }

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you, but we also need the FTP password; otherwise, we will not be able to connect.

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pckeycallout,

    Thank you for disabling the plugin. We can now see that the issue is caused by an incorrect menu reinitialization after an Elementor element is loaded. Please provide us with FTP access so that we can investigate this matter further

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, javi_web,

    Thank you for the permissions. It is unusual, but this time we connected without any issues. To translate “Remover,” we have added the following code to the functions.php file of your child theme

    add_action('wp_footer', function () {
    
       if (!is_cart()) {
        return;
      }
        ?>
        <script>
            document.addEventListener('DOMContentLoaded', function () {
                function updateRemoveText() {
                    document
                        .querySelectorAll('.product-remove a.remove-item')
                        .forEach(function (link) {
                            if (link.textContent.trim() === 'Remover') {
                                link.textContent = 'Eliminar';
                            }
                        });
                }
    
                updateRemoveText();
    
                const observer = new MutationObserver(updateRemoveText);
                observer.observe(document.body, {
                    childList: true,
                    subtree: true
                });
            });
        </script>
        <?php
    });

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Allan Morrow,

    We have noticed that you are using theme version 9.7.1, while the latest version is 9.7.6. During this time, numerous fixes and updates have been made, including those related to sale boosters. We kindly request that you update the theme and plugin and check again for any bugs.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Nguyễn Văn Hiển,

    Could you please send us the link to the product whose image is displayed incorrectly?

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, KikyoV,

    Could you please send us the link to the page with this carousel?

    Best regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, javi_web

    I’ve sent you the IP addresses in a private message.

    Regards!

    Please contact administrator
    for this information.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, chutipao,

    To do this, open the page in the Elementor editor, open the corresponding widget, and add the categories you want to display. See the attached screenshots for details

    Regards!

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, alavudeenakil786,

    We’ve deactivated this domain in our system. Please try activating it now

    Regards!

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, pckeycallout,

    Thank you for providing access. We have identified that the issue is caused by an error in the scripts related to the Advanced_Flat_Rate_Shipping_For_WooCommerce plugin. Please disable the mentioned plugin and check whether the problem persists.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We are currently unable to connect to your FTP server. Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We are currently unable to connect to your FTP server. Please find the details in the attached files.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wojtek,

    We have implemented a fix. Please check the website now and remember to clear your browser cache.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, javi_web,

    It seems that the FTP access you provided leads to a different website, as we do not see the changes we are making.

    Therefore, we kindly ask you to add the following custom code to the functions.php file of your child theme.

    add_action('wp_footer', function () {
        ?>
        <script>
            document.addEventListener('DOMContentLoaded', function () {
                const spanishPlaceholder = '¿Qué estás buscando?';
    
                function updateSearchPlaceholder() {
                    document
                        .querySelectorAll('.input-row[data-search-mode="dark"] input[name="s"]')
                        .forEach(function (input) {
                            if (
                                input.placeholder === 'What are you looking for...' ||
                                input.placeholder === ''
                            ) {
                                input.placeholder = spanishPlaceholder;
                            }
                        });
                }
    
                updateSearchPlaceholder();
    
                const observer = new MutationObserver(updateSearchPlaceholder);
                observer.observe(document.body, {
                    childList: true,
                    subtree: true
                });
            });
        </script>
        <?php
    });

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, elmas dental,

    Thank you for providing access and permissions. We have updated your theme and all additional plugins, as well as configured the XStore Options → Speed Optimizations.

    Please check whether any errors still occur on your side.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wojtek,

    We have resolved these issues and would also like to note that the problem with the columns occurred because the settings were configured for four columns.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello Rozland,

    I understand your concern. From our side, the theme itself does not generate crawler or bot traffic. However, after an update, certain files, cache, or page URLs may change, which can sometimes cause search engines or other bots to crawl the site more actively for a short period.

    To determine exactly what happened, we need to review the server access logs to identify which bots, IP addresses, or user agents used the bandwidth. If possible, please provide temporary access to your cPanel or hosting panel, or ask your hosting provider to send the access logs for the period before and after the update.

    We will then check whether any theme-related files or URLs are being requested unusually often.

    In the meantime, we recommend enabling Cloudflare or another CDN/firewall solution, as this is usually the most effective way to manage aggressive bot traffic and reduce bandwidth usage.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Thank you for providing access. We have implemented the necessary fixes. Please check whether the issue persists. This fix will also be included in the next theme update.

    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    The issue with importing the header into Elementor occurred because all elements responsible for the header were disabled in the Elementor settings (please see the attached files for details). We have now enabled them. Please try again.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, wojtek,
    Thank you for providing access. We have implemented the fixes; please check them at your convenience.
    Best regards,
    The 8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Razland,

    Regarding the large number of bots, this issue is not related to the theme itself. We recommend using one of the available anti-bot plugins, such as Wordfence, or even implementing Cloudflare for maximum bots protection

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Hiran,

    We have noticed that you are currently using two header builders simultaneously the Customizer Header Builder and the Elementor Header Builder. Please note that they cannot function at the same time. The template you are trying to install belongs to the Customizer Header Builder, but the Elementor Header Builder is currently active. Therefore, any changes made in the Customizer Header Builder will not be applied.

    We recommend using the Elementor Header Builder and installing the pre-built header there.

    Best regards,
    8Theme Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, HUSSTLE,

    Please provide us with the access credentials to the website’s admin panel and FTP where the issue occurs. Unfortunately, the credentials you previously provided are no longer valid.

    Best regards,
    8Theme Team

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Viewing 30 posts - 151 through 180 (of 7,776 total)

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