Hello, zirosugar,

The issue may be due to the following reasons:
1) Insufficient server space
2) The maximum upload size for WordPress is too small
3) The directories ‘uploads’ and ‘upgrade’ are not accessible

Please check these aspects. Additionally, try updating the theme via Themes -> Upload Theme or through FTP.

Best regards,
8Theme’s Team

Hello, Bas Kling,

Thank you for reaching out to us. We understand the issue you’re experiencing with the Elementor template and the font discrepancy between the editor and the front-end display.

To address this, we recommend checking the following:

1. Cache and Minification: Ensure that any caching plugins or server-side caching are cleared. Sometimes, cached versions of your pages may not reflect recent changes.

2. Browser Console: Check the browser console for any errors or warnings that might indicate why the styles are not being applied.

If the issue persists after these checks, please let us know, and we will be happy to assist you further.

Best Regards,
8Theme’s Team

Hello, Rakesh,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, PDL130,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, lukabp,

Thank you for the details.
Based on the described behavior, this looks very much like a caching issue. Since the exact same product shows the sale price through one navigation path but the regular price when opened directly, it is possible that different cached versions of the same product page are being served.
Please temporarily disable all caching layers and test the issue again. In particular, please check:
– WP Rocket or any other WordPress caching plugin
– Hosting/server-side page cache
– Cloudflare or another CDN cache
– Redis/Memcached object cache, if enabled
After disabling them, please completely purge all caches and then test the affected product in a new incognito/private browser window.
We also recommend clearing WooCommerce transients via:
WooCommerce → Status → Tools → Clear WooCommerce transients
Please make sure that the product page itself is not being cached differently depending on cookies, query parameters, referrer, device type, or logged-in/logged-out state.
If Cloudflare is used, please temporarily enable Development Mode or bypass cache for the affected product URL and test again.
Also, please provide us with one exact product URL where the issue can be reproduced. This will allow us to compare the response when the product is opened directly and when it is reached through the brand/category page.
If the correct sale price is displayed after all caching layers are disabled, this will confirm that the issue is related to the cache configuration rather than the XStore price output.

Best regards,
8Theme’s Team

Hello, Pites,

We have re-evaluated the same product along with several others and did not encounter the issue. If you experience this problem, please send us a screenshot of the issue as well as a screenshot of the developer console, as demonstrated in the example.

Best Regards,
8Theme’s Team

Hello, jeroenberings,

Thank you for updating the plugin and theme. The issue you encountered with creating the cart, account, and checkout templates was due to the absence of the necessary pages being created and assigned. We have now created these pages for you, and template creation is now available. Please check.

Best Regards,
8Theme’s Team

Hello, jeroenberings,

Thank you for reaching out to us. We apologize for any inconvenience you are experiencing with the Pro Elements plugin included in the X-store package. We understand that the backend performance is crucial for your workflow.

To address this issue, we recommend the following steps:

1. Ensure that your server meets the recommended PHP settings and memory limits for optimal performance.
2. Check for any conflicting plugins that might be affecting the speed and try deactivating them temporarily to identify any potential conflicts.
3. Clear your website’s cache and browser cache to ensure that you are working with the most recent version of your site.
4. Update all themes and plugins to their latest versions to benefit from performance improvements and bug fixes.
5. Consider optimizing your database and reviewing your hosting plan to ensure it meets the demands of your website.

If the issue persists, please provide us with more details or contact our support team directly for further assistance. We are committed to helping you resolve this matter as quickly as possible.

Best Regards,
8Theme’s Team

Hello, Razland,

We would like to clarify this point once again because two different things are being mixed together here.

The changes made to the XStore product filters affect how the filters work for visitors on the frontend. They do not control how third-party bots or crawlers scan your website, which URLs they request, how frequently they request them, or how much bandwidth those requests consume.

A crawler does not interact with the shop in the same way as a normal visitor using the filters. If a bot continues requesting filtered, parameterized, or other URLs, changing the filter behavior in the theme will not prevent those requests.

Therefore, if the reported bandwidth consumption is caused by crawler requests, this needs to be handled at the server/crawler level, for example through crawler settings, robots.txt rules, Cloudflare/firewall rules, rate limiting, or other hosting-side measures. Your server access logs can be used to identify exactly which bots and URLs are responsible for the traffic.

This is outside the scope of the XStore theme because the theme cannot control which URLs an external crawler decides to request from your server.

If you believe XStore itself is generating an abnormal number of requests, please provide a specific reproducible example showing the requests generated by the theme during a normal frontend session. We will gladly investigate that separately.

Best Regards,
8Theme’s Team

We are always happy to help.

Best regards,
The 8Theme Team

Hello, Pites,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, plnewton,

Our theme is fully optimized for performance and does not slow down websites by default. In most cases, speed issues are related to additional content or setup, such as:

• Excess plugins
• Large, unoptimized images
• Heavy third-party scripts or resources

To improve performance, please consider:

– Removing unused plugins
– Optimizing images (WebP format recommended)
– Using a performance plugin (e.g., WP Rocket, LiteSpeed Cache)

Here is our step-by-step performance guide:

https://www.8theme.com/documentation/xstore/troubleshooting/the-ultimate-2025-guide-to-boosting-wordpress-speed-with-xstore-theme/

If you’d like, you can also share your site URL with temporary admin access, and our team will gladly check your setup and suggest improvements.

We are here to help!

Kind regards,
The 8Theme Team

Hello, plnewton,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, gurhan,

Yes, of course, you can use WPBakery Page Builder for the Royal theme. In fact, all demo versions of Royal are built using WPBakery Page Builder.

Best regards,
8Theme’s Team

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

You can rate us here: https://themeforest.net/downloads

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.