Hello, DM661,
Thank you for your message. We will consider the possibility of changing the cache system.
Best regards,
8Theme’s Team
Thank you for the clarification. We have added the following custom CSS to address this issue
.woocommerce-billing-fields__field-wrapper,
.woocommerce-shipping-fields__field-wrapper {
display: grid !important;
grid-template-columns: 1fr 1fr;
gap: 0 15px;
}
.woocommerce-billing-fields__field-wrapper > p,
.woocommerce-shipping-fields__field-wrapper > p {
grid-column: span 2;
}
#billing_first_name_field,
#shipping_first_name_field {
grid-column: span 1 !important;
order: 1 !important;
}
#billing_last_name_field,
#shipping_last_name_field {
grid-column: span 1 !important;
order: 2 !important;
}
#billing_company_field, #shipping_company_field { order: 3 !important; }
#billing_country_field, #shipping_country_field { order: 4 !important; }
#billing_address_1_field, #shipping_address_1_field { order: 5 !important; }
#billing_address_2_field, #shipping_address_2_field { order: 6 !important; }
#billing_postcode_field, #shipping_postcode_field { order: 7 !important; }
#billing_city_field, #shipping_city_field { order: 8 !important; }
#billing_state_field, #shipping_state_field { order: 9 !important; }
#billing_phone_field { order: 10 !important; }
#billing_email_field { order: 11 !important; }
#billing_first_name_field,
#billing_last_name_field,
#shipping_first_name_field,
#shipping_last_name_field{
width: 100%;
}
Best regards,
8Theme’s Team
Hello, DM661,
Thank you for your message. We will consider the possibility of changing the cache system.
Best regards,
8Theme’s Team
Hello, HUSSTLE,
To change the fields “address line 2” and “ZIP,” please add the following custom code to the functions.php file of your child theme:
add_filter( 'woocommerce_default_address_fields', 'custom_reorder_checkout_fields' );
function custom_reorder_checkout_fields( $fields ) {
$fields['postcode']['priority'] = 65;
return $fields;
}
Best Regards,
8Theme’s Team
Hello, EM,
Thank you for reaching out to us. We would like to inform you that the latest version of Royal is 1.5.9. The notification you received does not pertain to our plugin. If you check the author of the plugin causing the error, you will see that it is developed by a different team. It is simply a plugin with the same name as ours, which is why you are seeing this notice. However, our plugin does not have these vulnerabilities.
Best Regards,
8Theme’s Team
Hello, HUSSTLE,
We have noticed a conflict between the customizer settings and the checkout page based on Elementor. The issue arises because you are using a checkout page built with Elementor, and the element used does not have the capability to display the Address Line 2 Field. There are two possible solutions: either use the default checkout or provide us with FTP access so we can add compatibility between these elements.
Best Regards,
8Theme’s Team
This occurs because the search function is being executed based on additional parameters such as SKU, and it searches not only within products but also within their variations. These additional parameters are what slow down the search process. You can disable them in the search settings.
Best regards,
8Theme’s Team
Hello, Safe Desires,
Thank you for providing access. Could you please confirm the version of the theme you are using? From what we can see in the admin panel, neither the theme version nor its author or any other information is displayed. This leads us to conclude that custom changes have been made to the theme. We kindly ask you to revert these changes. Ideally, please create a backup and reinstall the official theme and core plugin.
Best Regards,
8Theme’s Team
Hello, Nesa,
Even with the use of a third-party plugin, requests will still be slow and resource-intensive, as 10,000 is a large number to process in a single request. We recommend trying the FiboSearch plugin, but honestly, the requests will not be significantly reduced.
Best Regards,
8Theme’s Team
Hello, HUSSTLE,
In this case, you can uncheck the mandatory option for the Address Line 2 Field in the settings of the respective element.
Best regards,
8Theme’s Team
Hello, javi_web,
We have implemented fixes for the etheme swatches filters. The changes will be in the file located at wp-content/plugins/et-core-plugin/app/models/widgets/swatches-filter.php.
Please check it.
Best regards,
8Theme’s Team
Hello, kyliew
To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.
They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.
Thank you for your cooperation!
Best Regards,
The 8Theme Team
Hello, Zeal,
Thank you for the server specifications. Could you please let us know if our configurations were helpful to you? Additionally, please try switching PHP to version 8.3.
Best regards,
8Theme’s Team
Hello, Nesa,
Thank you for the detailed information.
We would like to clarify that etheme_search_all_sku_query() applies only to product search queries. It does not affect the general WordPress search query across the whole website.
In this function, the query post type is limited to WooCommerce products:
php
$post_types[] = 'product';
Also, product_variation is added only under specific theme settings, for example when variation search or detached variable products are enabled. So variations are not always included by default; this depends on the related search/product variation options.
However, even for queries that pertain exclusively to products, searching by SKU via wp_postmeta with a partial match may be slower in large WooCommerce stores, especially if there are many products, variations, and postmeta entries – but there’s nothing you can do about it; in any case, with a large number of products, the query will slow down.
Best regards,
The 8Theme Team
Thank you for providing access. We have added the following custom CSS to always display “Ship to a different address.”
#ship-to-different-address~.shipping_address{
display: block !important;
}
#ship-to-different-address{
display:none;
}
Best regards,
8Theme’s Team
Hello, HUSSTLE,
Yes, this can be done. It will require a small amount of custom CSS. To add it, we will need access to your admin panel.
Best regards,
8Theme’s Team
Hello, Safe Desires,
Unfortunately, these accesses are also not working.
Best regards,
8Theme’s Team
Hello, pepedeals,
Thank you for providing the server specifications. Could we kindly request you to update PHP to version 8.3?
Best regards,
8Theme’s Team
Hello, Razland,
We are still unable to connect to your cPanel. Please check if there is a whitelist, blacklist, or any other restrictions in place.
Best regards,
8Theme’s Team
Hello, Zeal Evince,
We are pleased to inform you that we have enabled additional caches for you, including those for the menu, static blocks, search results, and product filtering results. Furthermore, we have activated and configured lazy loading for images, which is expected to reduce server load and enhance frontend loading speed. We kindly request that you provide us with the specifications of your server.
Best regards,
8Theme’s Team
Hello, pepedeals,
Thank you for providing access. We have enabled additional caches for you (for the menu, static blocks, search results, and product filtering results). Additionally, we have enabled and configured lazy loading for images, which should reduce server load and speed up frontend loading. We kindly request that you send us the specifications of your server
Best Regards,
8Theme’s Team
Hello, Zeal Evince,
The complexity and speed of the etheme_ajax_search request depend on various factors, including:
1. The number of products
2. Whether SKU search is enabled or disabled
3. Whether variation search is enabled
To reduce the load on the search and improve its speed, we recommend navigating to XStore -> Theme Options -> Speed Optimization -> “Search Results Cache” and enabling this option.
Best regards,
8Theme’s Team
Hello, Milos,
Unfortunately, this combination is not currently possible. If you wish, you can submit a request in the featured request section.
https://www.8theme.com/roadmap/
Best regards,
8Theme’s Team
Hello, Razland,
Unfortunately, we are unable to connect to your panel
Best regards,
8Theme’s Team
Hello, javi_web,
We reviewed the case and understand the issue now. The etheme_swatches_filter widget works correctly on product category and product tag archives, but it does not properly detect the WooCommerce native Brands archive using the product_brand taxonomy.
So the problem is not caused by your template. It is related to incomplete compatibility of the swatches filter widget with WooCommerce native brand archive pages.
Our development team is already working on the fix. Once we have a confirmed result, we will let you know immediately.
Best regards,
8Theme’s Team
Hello, Nesa,
To improve this metric, we recommend navigating to the xstore->theme options->speed optimization-> “search results cache” and enabling this option.
Best Regards,
8Theme’s Team
Hello, Safe Desires,
Unfortunately, the link to the admin panel redirects to the homepage, and logging in through my account indicates incorrect data.
Best regards,
8Theme’s Team
Hello, pepedeals,
Thanks for choosing XStore!
Our theme is fully optimized for performance and does not slow down websites by default. In most cases, speed issues are related to additional content or setup, such as:
• Excess plugins
• Large, unoptimized images
• Heavy third-party scripts or resources
To improve performance, please consider:
– Removing unused plugins
– Optimizing images (WebP format recommended)
– Using a performance plugin (e.g., WP Rocket, LiteSpeed Cache)
Here is our step-by-step performance guide:
If you’d like, you can also share your site URL with temporary admin access, and our team will gladly check your setup and suggest improvements.
We are here to help!
Kind regards,
The 8Theme Team
Hello, Razland,
Please send us the link to the error log. Additionally, indicate whether you have added any AI-generated code to the theme files, child theme, or elsewhere, and whether you have granted AI assistants access to the theme files
Best regards,
8Theme’s Team
Hello, I have added IP address to the private content
Best regards,
8Theme’s Team
Hello, javi_web,
Since you are using a child theme, translations for strings that have been modified or rewritten in the child theme should be done through the child theme’s translation files. In your case, this would be Temas FebalDemo26 Xstore xstore-es_ES.po (system).
Best regards,
8Theme’s Team
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