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Issue with display mode when editing a product

This topic has 8 replies, 2 voices, and was last updated 3 days, 17 hours ago ago by Andrew Mitchell

Pites

Participant

August 12, 2026 at 12:39

For the past few days, there has been an issue when editing products. Specifically, the visual editor window opens in various, inconsistent formats at random. Nothing was changed in the view settings, yet this current behavior is causing major editing complications—essentially making it impossible to edit. Please help me permanently restore the previous appearance of the product editing field.
Screen before and now below

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7 Answers

Andrew Mitchell

Support staff

August 13, 2026 at 19:15

Hello, Pites,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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Pites

Participant

August 14, 2026 at 11:17

But the problem show up not every time when you edit.

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Andrew Mitchell

Support staff

August 14, 2026 at 17:21

Hello, Pites,

Thank you for providing access. We have noticed that you are using an outdated version of WordPress, along with our theme and plugins. Could you please update them to the latest versions, or grant us permission to do so?

Best regards,
8Theme’s Team

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Pites

Participant

August 19, 2026 at 09:41

I did. The problem is the same as before.

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Andrew Mitchell

Support staff

August 19, 2026 at 14:57

Hello,

As far as we can see, the issue is currently not present. It might occur with a specific product.

Best regards,
8Theme’s Team

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Pites

Participant

August 19, 2026 at 16:15

I bold you, it shows up from time to time. It can be on the same product and after for example a few changes its gone. I will send you new screen shots but it can be one when you will check it. Thank you

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Andrew Mitchell

Support staff

August 20, 2026 at 07:33

Hello, Pites,

We have re-evaluated the same product along with several others and did not encounter the issue. If you experience this problem, please send us a screenshot of the issue as well as a screenshot of the developer console, as demonstrated in the example.

Best Regards,
8Theme’s Team

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