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Update Issues when attempting to update through WordPress or Plugins installer under Xstore

This topic has 17 replies, 3 voices, and was last updated 5 months, 3 weeks ago ago by Rose Tyler

Pronto Pasta

Participant

October 31, 2023 at 16:49

Good day,

WordPress can not update the plugins associated with Xstore(package missing error), and when I click the Update button in the Xstore Plugins Installer nothing happens either. I have installed the Envato Market plugin and activated it with the code generated with all permissions given. Xstore is also activated in WordPress. Please help as I would like to update everything properly.

#372167 Copied Theme version: 9.2.2

16 Answers

Rose Tyler

Support staff

October 31, 2023 at 16:56

Hello, Pronto Pasta,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#372168 Copied

Pronto Pasta

Participant

October 31, 2023 at 17:51

Thanks so much, for the speedy response.

Please contact administrator
for this information.

#372173 Copied

Pronto Pasta

Participant

November 1, 2023 at 14:00

The account has been created, as stated in the private content area. We hope to hear from you soon.

#372229 Copied

Rose Tyler

Support staff

November 1, 2023 at 15:22

Hello, Pronto Pasta,

Please provide FTP access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#372237 Copied

Pronto Pasta

Participant

November 1, 2023 at 16:32

Thank you so much, I’m attaching the FTP details in the Private Content area.

Please contact administrator
for this information.

#372247 Copied

Pronto Pasta

Participant

November 1, 2023 at 17:07

Regarding the Private Content in your reply:

Please contact administrator
for this information.

#372248 Copied

Rose Tyler

Support staff

November 1, 2023 at 20:54

Hello, Pronto Pasta,

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.54
Do you have white/black list on your server or restriction by IP?
Try to downgrade the PHP version.
It can be an issue with server settings that are blocking something and causing the problem, so please contact your hosting provider.

About WordPress errors, it would be better to contact WordPress support.

Kind Regards,
8theme team

#372255 Copied

Pronto Pasta

Participant

November 1, 2023 at 21:11

There are no IP blocks in place. What PHP version would you suggest I use? Also, can you give me more details as to what to ask the service provider, aside from the blocked IP address? Why do you believe the IP is blocked? What is currently going on?

#372260 Copied

Rose Tyler

Support staff

November 1, 2023 at 21:26

Hello, Pronto Pasta,

“What PHP version would you suggest I use?” – 7.4 or 8.0

“Also, can you give me more details as to what to ask the service provider, aside from the blocked IP address?” – you can copy our answer https://prnt.sc/59wQodbrasLf and send it to your hosting provider.
“Why do you believe the IP is blocked? What is currently going on?” – we suspect that there may be an IP block (either a whitelist or a blacklist) in place, as your server is not receiving or transmitting any data from our server.

Kind Regards,
8theme team

#372263 Copied

Pronto Pasta

Participant

November 1, 2023 at 21:39

We have switched over to PHP 8.0 and there were no blocks in place – but they have whitelisted 136.243.62.54 for the next two hours in hopes of resolving this. Thank you so much for the help thus far and I hope to hear from you soon.

#372265 Copied

Pronto Pasta

Participant

November 1, 2023 at 21:49

A special FTP account has been setup for you, perhaps that works better for you? Details in the Private Content Area:

Please contact administrator
for this information.

#372267 Copied

Rose Tyler

Support staff

November 2, 2023 at 08:16

Hello, Pronto Pasta,

” but they have whitelisted 136.243.62.54 for the next two hours in hopes of resolving this. ” – did you test the plugin update within that 2 hours? What was the result?
Have you gotten an answer from hosting on why “your server is not receiving or transmitting any data from our server.”?

Kind Regards,
8theme team

#372287 Copied

Pronto Pasta

Participant

November 2, 2023 at 15:54

When I click update nothing happens, as a matter of fact I can not activate or deactivate plugins through Xstore either.

#372366 Copied

Andrew Mitchell

Support staff

November 3, 2023 at 19:13

Hello, Pronto Pasta,

1) It’s unclear why your file paths are being rewritten. For instance, WPBakery Page Builder (js_composer) has been rewritten to WooCommerce, and FileBird has been completely removed. You can see the issue in this screenshot: https://prnt.sc/PWY8DHUj4bMM

2) Similarly, the default updates through WordPressare not working. More details are provided in the video(in private content). Since you have a Content Delivery Network (CDN) in place, there might be an issue related to it, such as certain settings preventing file synchronization or other issues. Therefore, the first step is to disable the CDN and check the problem with default updates from WordPress.

Kind Regards,
8theme team

Please contact administrator
for this information.

#372515 Copied

Pronto Pasta

Participant

November 3, 2023 at 19:29

I’ve contacted server support regarding the CDN, and they will be getting back to me shortly. As for content being overwritten, do you have any idea what might cause that at all? Would it be possible to fix it if I somehow reinstall Xstore and all of its plugins? Trying to update WP Bakery, for example, through WordPress normally gives a package missing error.

#372516 Copied

Rose Tyler

Support staff

November 9, 2023 at 15:28

Hello, Pronto Pasta,

We are currently awaiting a response from your server and CDN.
Let us know.

Kind Regards,
8theme team

#373204 Copied
Tagged: fixing woocommerce xstore update problems, resolving xstore woocommerce update errors, solving xstore update issues, troubleshooting xstore wordpress update issues, woocommerce wordpress plugin update problems, wordpress xstore theme update errors, xstore wordpress theme update issues
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