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Royal doesn’t work properly after activating WooCommerce Subscriptions plugin

This topic has 14 replies, 3 voices, and was last updated 3 months, 2 weeks ago ago by Andrew Mitchell

FOX

Participant

November 8, 2023 at 16:43

We are going step by step to add our plugins and we fix issues and making design changes. We are now trying to activate the WooCommerce Subscriptions and we noticed that the side cart is not showing nicely like before, the image and product info are too large and scrollable).

Another issue is when we access the Customize section of the theme the page get stuck on load.

Please check what is the issue and let us know.

#373063 Copied Theme version: 10.1

13 Answers

Andrew Mitchell

Support staff

December 25, 2023 at 15:56

Hello,

Thank you for reaching out to us with your concerns. We appreciate your patience as we work through the process of integrating your plugins and refining the design of your website.

We understand that you are experiencing an issue with the WooCommerce Subscriptions activation, specifically regarding the side cart display. It seems that the product images and information are appearing larger than expected and have become scrollable, which is not in line with the previous design. Rest assured, we will investigate this matter to determine the cause and provide a solution to restore the side cart to its intended appearance.

Additionally, we have taken note of the problem you are facing with the Customize section of the theme, where the page becomes unresponsive during loading. This is certainly not the experience we want you to have, and our team will look into this promptly to identify and resolve the underlying issue.

To assist you more efficiently, could you please provide us with any relevant screenshots or additional details about the problems you are encountering? This information will be invaluable in helping us understand the issues more clearly and expedite the troubleshooting process.

We will keep you updated on our progress and aim to resolve these issues as quickly as possible. If you have any further questions or if there is anything else we can assist you with in the meantime, please do not hesitate to reach out.

Best Regards,

#377642 Copied

Andrew Mitchell

Support staff

December 25, 2023 at 15:56

test

#377643 Copied

FOX

Participant

December 25, 2023 at 15:59

test 2

#377645 Copied

Andrew Mitchell

Support staff

December 25, 2023 at 15:59

5 stars content

#377646 Copied

Andrew Mitchell

Support staff

December 26, 2023 at 10:04

Dear FOX,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#377705 Copied

Andrew Mitchell

Support staff

December 26, 2023 at 10:09

Dear FOX,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#377709 Copied

FOX

Participant

December 26, 2023 at 15:58

test 232

#377741 Copied

FOX

Participant

December 29, 2023 at 14:52

test 4

#378066 Copied

FOX

Participant

January 2, 2024 at 09:38

test 34

#378271 Copied

Luca Rossi

Support staff

January 2, 2024 at 09:58

test

Please contact administrator
for this information.

#378281 Copied

Andrew Mitchell

Support staff

January 3, 2024 at 12:22

Dear FOX,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#378414 Copied

Andrew Mitchell

Support staff

January 4, 2024 at 16:10

Dear FOX,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#378584 Copied

Andrew Mitchell

Support staff

January 6, 2024 at 21:22

Dear FOX,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#378896 Copied

Andrew Mitchell

Support staff

January 12, 2024 at 12:06

Dear FOX,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#379691 Copied
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Royal doesn’t work properly after activating WooCommerce Subscriptions plugin

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