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Recurring 503 Errors for XStore Icon Font files

This topic has 2 replies, 2 voices, and was last updated 1 month, 2 weeks ago ago by Andrew Mitchell

Enduratex

Participant

April 16, 2026 at 05:43
Hello,

Our site shows the following error on every page in browser console:

GET https://enduratex.com/wp-content/themes/xstore/fonts/xstore-icons-light.woff?v=9.7.2 net::ERR_ABORTED 503 (Service Unavailable) GET https://enduratex.com/wp-content/themes/xstore/fonts/xstore-icons-light.woff2?v=9.7.2 net::ERR_ABORTED 503 (Service Unavailable)

We gone through every possible debug action we could think of:
– Disabled any security or firewall plugins
– Clear all caches and disabled all caching
– Verified the files exist in the back-end folder
– Contacted our Hosting provider to find a cause

I am including admin area and SFTP login credentials.
Nothing seems to have any effect, and we can find no clear cause.

Thank You
Please, contact administrator
for this information.
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1 Answer

Andrew Mitchell

Support staff

April 16, 2026 at 08:55

Hello, Enduratex,

The 503 Service Unavailable response for these font files does not indicate that the XStore font files are missing or incorrectly referenced. A 503 error means that the server is receiving the request but is temporarily unable to process it.

Since you have already confirmed that:

– The .woff and .woff2 files physically exist in /wp-content/themes/xstore/fonts/
– Caching and security plugins have been disabled
– The issue persists regardless of WordPress-level troubleshooting

The most likely cause is server-side rather than theme-related.

In practical terms, this suggests that something within the hosting environment is blocking or failing to deliver static font files, such as:

– Web server or proxy configuration
– CDN, WAF, or other security layers
– Incorrect MIME or static file handling
– Temporary upstream resource or service failure

Because the response is 503 and not 404, the request is not failing due to a missing file path. The server is refusing or failing to deliver a file that does exist.

Please ask your hosting provider to specifically inspect requests for:

/wp-content/themes/xstore/fonts/xstore-icons-light.woff
/wp-content/themes/xstore/fonts/xstore-icons-light.woff2

and to check the following:

– Server error logs at the exact time of the request
– Nginx or Apache static file rules
– Proxy, CDN, or firewall behavior for font files
– MIME type handling for .woff and .woff2 files
– Any rate limiting or upstream service failures returning a 503 response

Best regards,
8Theme Team

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