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Error 404 after installing the XStore theme

This topic has 2 replies, 2 voices, and was last updated 23 hours ago ago by Andrew Mitchell

Dabbas

Participant

April 22, 2026 at 23:54

I installed XStore theme in my new WordPress, imported all the data with template “Home Decor 02”.
When I navigated to Home page to see the demo data, I got 404, Only on home page, other pages are working, also other themes are working fine, only the home page with XStore (Child\Parent) theme is not.
I tried cleaning the cache and other tricks, nothing is working.

I notices that, eventhoug I didn’t install any multi languages plugin, it redirecting me to /en when I request the my website’s URL only without any language addition.

Also, only the middle part of the page shows 404, where header and footer are showing fine.

Finally, this only happens when I’m logged in with my admin account, if I browsed the site like any non-loggedin user, it’ll show normally.

Regards.

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1 Answer

Andrew Mitchell

Support staff

April 23, 2026 at 08:30

Hello, Dabbas

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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