Forum Replies Created

Viewing 30 posts - 451 through 480 (of 7,776 total)
1 2 3 … 15 16 17 … 258 259 260
  • Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    Please check whether all caches and the CDN have been cleared.
    Best regards,
    The 8Theme Team

    #469640 Copied In reply to: Where can i translate english parts in wpml to german
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, M Project,

    We understand that you are using the parent XStore theme only and that the issue is not related to any child theme customizations. We also appreciate that you have cleared the cache and verified the behavior.

    Regarding your inquiries:

    1. To make all category links act as direct navigation instead of triggering AJAX filtering, please navigate to Theme Options > WooCommerce (Shop) > Product Catalog > Shop Page Layout and disable the AJAX Product Filters option. After saving the changes, clear your site and browser cache to ensure the update takes effect.

    2. For the product hover effect issue, please check the following:
    – Ensure that both the main and secondary product images have the same dimensions and aspect ratio.
    – Go to Theme Options > WooCommerce (Shop) > Product Styles and verify that the hover effect type is set correctly (for example, “Swap” or “Fade”).
    – If the issue persists, please provide a link to your Shop page so we can inspect the CSS and assist you further.

    We hope this helps resolve the issues. Please let us know if you need any additional assistance.

    Best Regards,
    8Theme’s Team

    #469630 Copied In reply to: Inconsistent Category Behavior & Hover Image Overlay Issue on Shop Page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Enduratex,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #469629 Copied In reply to: The New Version Release of XStore Theme breaks our store page
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Elgaroe,

    Thank you for providing access. We have resolved this issue; please check it.
    Best regards,
    8Theme Team

    #469628 Copied In reply to: filtros en la tienda desplegables en categorias
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mantolis,

    We would like to inform you that we are still unable to access your website and log in to the admin panel.

    Best regards,
    The 8Theme Team

    #469618 Copied In reply to: Filter font /box swatches size Capitalize
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    We have resolved this issue by making corrections in the following files. Please check them: 

    wp-content/plugins/et-core-plugin/app/models/widgets/brands-filter.php  
wp-content/plugins/et-core-plugin/app/models/widgets/price-filter.php  
wp-content/plugins/et-core-plugin/app/models/widgets/swatches-filter.php

    Best regards,
    8Theme Team

    #469617 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mantolis,

    Thank you for providing access. Could you please send us the link to the website’s admin panel? It seems that the “Coming Soon” mode is currently enabled, so we are unable to view the site. In addition, the standard admin panel URLs appear to have been replaced and now return a 404 error.

    Best regards,
    8Theme Team

    #469601 Copied In reply to: Filter font /box swatches size Capitalize
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have modified the file wp-content/plugins/et-core-plugin/app/models/widgets/swatches-filter.php

    These changes should resolve the issue. Please check and confirm that everything is working as expected. Once we receive your confirmation, the fixes will be included in the next update.

    Best regards,
    8Theme Team

    #469600 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, gewoonbovenaan,

    To do this, please open the page with the map in the Elementor editor, as shown in the screenshots. We have also noticed that you are using an older version of the theme 7.0, while the latest version is 7.3. The new version includes many fixes, including those related to translation. Therefore, we recommend updating your theme to the latest version.

    You can find a more detailed changelog here:
    https://xstore.8theme.com/update-history/

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #469592 Copied In reply to: Where can i translate english parts in wpml to german
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, mantolis,

    To change “6×7” instead of “6X7,”
    we kindly request access to the FTP. Please provide it to us.

    Best regards,
    8Theme Team

    #469590 Copied In reply to: Filter font /box swatches size Capitalize
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, yunqu

    Thank you for reaching out to us. We are sorry to hear about the high CPU usage issue you are experiencing after installing our template.

    Please note that using Elementor may additionally increase the server load. We also recommend paying attention to the use of extra plugins, as well as cache and CDN settings.

    To assist you better, please provide the following details:
    – The name and version of the template you are using
    – Your WordPress and PHP versions
    – A list of active plugins on your website

    In the meantime, we suggest checking for any unnecessary plugins or scripts that may be running in the background, clearing your cache, and ensuring that your hosting environment meets the template’s requirements.

    Once we receive the requested information, we will investigate the issue further and suggest the best solution.

    Best regards,
    8Theme’s Team

    #469588 Copied In reply to: The dropdown menu on the mobile version does not expand when tapped
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    To translate the fields on the checkout page, please open this page in Elementor edit mode and modify them in the settings of the corresponding element.

    Best regards,
    8Theme Team

    #469586 Copied In reply to: Where can i translate english parts in wpml to german
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Andrei Andrei,

    Please send us a link to the page with the issue as well as a screenshot showing the problem.

    Best regards,
    8Theme Team

    #469578 Copied In reply to: Badge Overlapping on Product Images (Mobile + Category Pages)
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ameritoo,

    We appreciate the detailed information you provided regarding the issue with the XStore Theme Options menu. We understand that one of the menu items is displayed in Bulgarian (“Поръчка”) and cannot be reverted to English after editing translations in Loco Translate.

    Please try the following steps to reset the label to its default value:

    1. Go to Loco Translate → Themes → XStore → Edit English (default) and ensure that the string for this menu item is correctly set in English.
    2. If the string still appears in Bulgarian, please click Sync in Loco Translate to update the translation files.
    3. Clear your website and browser cache once more.
    4. If the issue persists, temporarily switch your site language to English under Settings → General, save changes, and then switch back to your preferred language

    Best Regards,
    8Theme’s Team

    #469576 Copied In reply to: I have an issue inside the XStore Theme Options menu.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Elgaroe,

    To remove the “+more” option in the filters, please go to Theme Options → WooCommerce (Shop) → Shop → Shop Page Filters, and disable the Show More Link option.

    Regarding your question, it is not possible to hide categories that contain products in that filter. Only empty categories can be hidden.

    Best regards,
    8Theme Team

    Files is visible for topic creator and
    support staff only.
    #469575 Copied In reply to: filtros en la tienda desplegables en categorias
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    We have fixed this issue by making changes to the following file:

    wp-content/plugins/et-core-plugin/app/models/widgets/brands-filter.php

    This fix will be included in the next theme update.

    Best regards,
    The 8Theme Team

    #469574 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Cynthia,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #469562 Copied In reply to: Comment résoudre l’erreur 500 en créant un article de blog
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Zg007,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #469561 Copied In reply to: The drop-down menu does not open on your mobile phone
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    #469560 Copied In reply to: Search not working correctly when the ‘search by SKU’.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    #469559 Copied In reply to: XStore theme needs updating but doesn’t list an available update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Keira_girl,

    Regarding the Composite Products plugin, please contact its developer to confirm that the plugin is compatible with the default theme. As for the dropdown menu issue, kindly specify the browser and its version, as unfortunately, we are unable to reproduce this problem on our side.

    Best regards,
    8Theme Team

    #469558 Copied In reply to: Xstore/Woocommerce Composite Products Conflict
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, SAAD,

    We have noticed that you have not yet installed the specified patches. You also need to update the theme to the latest version, which already includes the necessary fixes. If you wish, we can perform this update for you

    Best regards,
    8Theme Team

    #469529 Copied In reply to: Shop page is only showing two products
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, S,

    Thank you for contacting us and for choosing XStore for your WooCommerce project.

    Regarding your inquiry about the built-in filter widget and custom taxonomies:

    1. The XStore filter widget is primarily designed to work with WooCommerce’s default taxonomies (such as product categories, product tags, and global attributes) as well as the built-in etheme_brands taxonomy. It does not automatically detect or include custom taxonomies registered via the functions.php file.

    2. Additional customization is required for this functionality. You can find a link to the customization options in the private content section.

    3. Yes, it is possible. However, this functionality is disabled by default to improve the theme’s performance. You can enable it by adding the following filters to the functions.php file of your child theme: 

    add_filter('et_swatch_filter_check_empty_tax', '__return_true');  
add_filter('etheme_widget_product_brands_cache', '__return_false');  
add_filter('etheme_is_category_check', '__return_true');

    Please let us know if you need any further assistance with the implementation.

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    #469528 Copied In reply to: BUilt in filtering- taxonomy as a filter source on category and subcategory archive pages
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Keira_girl,
    Please clear your browser cache and, after refreshing the page, wait until it is fully loaded, as the scripts responsible for this dropdown are loaded at the very end of the page.

    Best regards,
    8Theme Team

    #469527 Copied In reply to: Xstore/Woocommerce Composite Products Conflict
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Ramin,

    We can see that the filters are currently working correctly. Could you please send us screenshots, or preferably a video, so that we can identify exactly where the filters are not functioning properly?

    Best regards,
    8Theme Team

    #469526 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, dsprinting,

    You’re most welcome! Wishing you a wonderful day ahead.

    We hope our theme is elevating your experience. If you could take a moment to leave us a glowing 5-star review on ThemeForest, it would mean the world to us. Your feedback is incredibly important and helps us continue to improve.

    You can rate us here: https://themeforest.net/downloads

    Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

    Best Regards,
    8Theme’s Team

    #469525 Copied In reply to: XStore theme needs updating but doesn’t list an available update
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Dear Bleausard,

    Thank you very much for your message. We are glad to hear that the typo issue has been resolved, as it was the most important matter for now. That’s great news!

    Please feel free to reach out to us next week regarding the other adjustments.
    Wishing you a pleasant weekend.

    Best Regards,
    8Theme’s Team

    #469480 Copied In reply to: Marking headline with colored background in Slider Item
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    We have resolved this issue by adding the following custom CSS. 

    @font-face {
    font-family: 'Poppins';
    font-style: normal;
    font-weight: 400;
    font-display: swap;
    src: url('/wp-content/fonts/poppins/font.woff2') format('woff2') !important;
}
body {

    font-family: 'PoppinsFix', sans-serif !important;

}

    Best regards,
    8Theme Team

    #469477 Copied In reply to: Marking headline with colored background in Slider Item
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Please grant us the opportunity to make changes on your website.

    Best regards,
    8Theme Team

    #469475 Copied In reply to: Shop Filters Issue – Brand Not Updating by Category
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff

    Hello, Savvas,
    We have resolved this issue. Please check it at your convenience.
    Best regards,
    The 8Theme Team

    #469474 Copied In reply to: The header is overlayed by the texts in the pages
  • 1 2 3 … 15 16 17 … 258 259 260
    451–480 of 7,776 posts
Viewing 30 posts - 451 through 480 (of 7,776 total)
1 2 3 … 15 16 17 … 258 259 260