Return to previous page

The drop-down menu does not open on your mobile phone

This topic has 20 replies, 3 voices, and was last updated 3 minutes ago ago by Andrew Mitchell

Zg007

Participant

April 21, 2026 at 14:36

Hello, I have v 9.7, the problem is that when a menu is selected on the mobile phone, and in the drop-down menu a product category is clicked, for example, the window closes without being able to open the product category. And so every time.
Can this be corrected.
Warm greetings

#469270 Copied

19 Answers

Andrew Mitchell

Support staff

April 21, 2026 at 16:01

Hello, Zg007,

We kindly ask you to update the theme to the latest version. This issue has already been fixed in version 9.7.2.

Best regards,
The 8Theme Team

#469280 Copied

Zg007

Participant

April 27, 2026 at 14:01

I updated to v 9.7.3, but the problem is still the same. When I click on the product category, the menu closes.

Content is visible for topic creator and
support staff only.

#469553 Copied

Andrew Mitchell

Support staff

April 27, 2026 at 15:12

Hello, Zg007,

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#469561 Copied

Zg007

Participant

April 29, 2026 at 11:55

I am sending temporary WP admin and FTP host access.

Please, once everything is completed and the mobile menu on the web shop is working correctly, let me know where the issue was, what code you added, and where you added it, so I can apply the same fix if something similar happens on another website.

Thank you.

Content is visible for topic creator and
support staff only.

#469655 Copied

Andrew Mitchell

Support staff

April 29, 2026 at 12:11

Hello, Zg007,

Unfortunately, we are unable to log in to the admin panel of your website. We receive the following message:

“You do not have permission to access this page. Please log in and try again.”

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#469659 Copied

Zg007

Participant

April 29, 2026 at 12:23

I just tested it and logged in normally as admin using the same username and password.

Please try again.

#469662 Copied

Jack Richardson

Support staff

April 30, 2026 at 07:21

Hello @Zg007,

Please provide us with a video demonstrating the login process from your side, as we were unable to access the wp-admin page on your website during our testing. We also attempted to connect using a VPN, but the issue persisted. A video of our test is attached in the private content.

You can attach the download link to your video that you could upload on services such as: https://fex.net/

Best regards,
Jack Richardson
The 8Theme’s Team

Content is visible for topic creator and
support staff only.

#469696 Copied

Zg007

Participant

April 30, 2026 at 12:46

Try now, there might have been a problem for you in Cloudflare.

Content is visible for topic creator and
support staff only.

#469714 Copied

Andrew Mitchell

Support staff

May 1, 2026 at 12:00

Hello, Zg007,

Although we were able to log in to your website, the admin panel is still inaccessible. We have also noticed that you are using an outdated version of the theme. Please note that this issue has been resolved in the latest update. Therefore, we kindly ask you to update the theme to the most recent version.

Best regards,
8Theme Team

Files is visible for topic creator and
support staff only.

#469743 Copied

Zg007

Participant

May 1, 2026 at 13:37

To access the theme, use the menu on the left, and yes the theme is v9.7.2.

Content is visible for topic creator and
support staff only.

#469746 Copied

Zg007

Participant

May 1, 2026 at 13:40

New link to image

Content is visible for topic creator and
support staff only.

#469747 Copied

Andrew Mitchell

Support staff

May 1, 2026 at 14:21

Please update the theme to version v9.7.3, as the fix was added in this version.
Best regards,
The 8Theme Team

#469752 Copied

Zg007

Participant

May 2, 2026 at 14:38

I updated to v9.7.3 and everything is still the same.

#469767 Copied

Andrew Mitchell

Support staff

May 4, 2026 at 07:50

Hello, Zg007,

We kindly ask you to disable any third-party plugins as well as any custom code you have added. It appears that there is an external script triggering the closing of the side menu.

Best regards,
8Theme Team

#469795 Copied

Zg007

Participant

May 5, 2026 at 13:56

The same thing was done and fixed for one of my other domains, and now you are telling me to turn off all plugins, all custom code. Why did you ask me for access as WP admin and FTP host? The domain you fixed with the same problem is hidden.

Content is visible for topic creator and
support staff only.

#469885 Copied

Andrew Mitchell

Support staff

May 5, 2026 at 14:12

The matter is that our fixes are standardized, and if they work on one domain but not on another, the issue is therefore caused not by the fix itself but by the environment in which it is executed. For this reason, we kindly ask you to disable any third-party plugins that directly affect how pages are loaded and how content is rendered.

Best regards,
8Theme Team

#469887 Copied

Zg007

Participant

May 5, 2026 at 14:32

Now it’s fine, it works normally. The only thing you can tell me is how to make it work properly on the mobile phone in Mozilla, now the search overlaps with the menu. And so that it doesn’t break on Chrome because it’s ok there.

Content is visible for topic creator and
support staff only.

#469889 Copied

Zg007

Participant

May 5, 2026 at 15:41

Solved, thanks.

#469890 Copied

Andrew Mitchell

Support staff

May 6, 2026 at 06:35

You’re most welcome! Wishing you a wonderful day ahead.

We hope our theme is elevating your experience.

Should you have any other questions or require assistance, please don’t hesitate to contact us. Our dedicated support team is always here to help.

Best Regards,
8Theme’s Team

#469912 Copied
Viewing 20 results - 1 through 20 (of 20 total)