Top Header not displayed, Promotext not saved

This topic has 4 replies, 2 voices, and was last updated 4 minutes ago ago by Bleausard

  • Avatar: Bleausard
    Bleausard
    Participant
    May 8, 2026 at 12:34

    Dear all at 8theme!

    Again thank you so much for your beautiful themes. I just added another project with a new website built from the “Landing Watch” demo. Here come the final tweaks that I did not find out myself. Thank you for your help.

    #1 – Promotext items are not saved (upper right, see pink dot on screenshot provided in the private content area).

    #2 – Top header is not displayed, when scrolling down from the Home view (see screenshot).

    #3 – I could not find out how to set the font size and font color in the link section of the footer area (orange area on screenshot), these links are implemented by menu block within footer static block. Tried extra class with additional CSS, but it did not work.

    #4 – Over all the header set as default is not displayed on the entire website, this is very confusing. The header that actually shows up is not created at all. To be honest, the mess with the headers is very annoying. Unfortunately. 🙂

    #5 – On the mobile view I have strange experience, after deactivation the cart button and trying a bit around to fix the mobile menue and others the upper header disappeared completely.

    #6 – The mobile menu is set to be the one named “Mobiles Hauptmenü”. Within the Customizer the correct menu shows up. On my mobile device the demo menu shows up (prior to no header at all). I also corrected the second menu but without success.

    7# – On the desktop version there is a link to a promovideo (first section when scrolling down), on mobile the link is not working.

    So, these are the main problems I am actually facing. Thank you for your help!

    Best regards,
    Bleausard

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    3 Answers
    Avatar: Bleausard
    Bleausard
    Participant
    May 8, 2026 at 12:42

    Additional pictures.

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    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    May 8, 2026 at 14:11

    Hello, Bleausard,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Bleausard
    Bleausard
    Participant
    May 8, 2026 at 14:31

    Dear Andrew, thank you very much.

    See the details in the private area.

    Best regards,
    Bleausard

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