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Links in FAQ answer on product page doesn’t work

This topic has 10 replies, 4 voices, and was last updated 12 hours, 38 minutes ago ago by Andrew Mitchell

Jacomijn

Participant

June 17, 2026 at 14:29

On my product page, there is a ‘Frequently Asked Questions’ button on the left by default. Below this are the FAQs linked to the product in question. Sometimes there’s a link in the answer, but if you click on it, you stay on the page and the FAQ collapses. I know that the link in the FAQ answer does work, because it works on other pages. It just doesn’t work when you’re on the product page.

Why is this happening? Do you know how to fix it?

If not, how do I remove the ‘Frequently Asked Questions’ button from here? Because if links are not working I’d prefer to have a block with a shortcode further down the product page. Thank you!

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9 Answers

Andrew Mitchell

Support staff

June 18, 2026 at 03:38

Hello, Jacomijn,

Thank you for reaching out to us.

The issue you are experiencing with the FAQ links collapsing instead of opening the linked page may be related to the way the FAQ toggle script is initialized on the product page. It could be preventing normal link behavior within the FAQ content.

To resolve this, please try the following steps:
1. Check if there are any JavaScript errors in the browser console when clicking the link.
2. Temporarily disable third-party plugins to see if there is a conflict.
3. Ensure that your theme and all plugins are updated to their latest versions.

If the issue persists and you prefer to remove the “Frequently Asked Questions” button from the product page, you can disable it in Theme Options > WooCommerce > Single Product Builder or by using custom CSS to hide the element or remove it using single product elementor builder Alternatively, you can add the FAQ block manually using a shortcode in the desired section of the product page.

Please let us know if you need further assistance or specific guidance on applying these changes.

Best Regards,
8Theme’s Team

#471324 Copied

Jacomijn

Participant

June 18, 2026 at 08:01

Hi Andrew,

Thanks for your reply. I’ll check the plugins to see if that’s where the issue lies.

If I wanted to remove that block, you say:
If the issue persists and you prefer to remove the “Frequently Asked Questions” button from the product page, you can disable it in Theme Options > WooCommerce > Single Product Builder or by using custom CSS to hide the element or remove it using single product elementor builder.

I had a look at this yesterday, but I can’t see where I can remove the FAQ item via the builder. The four items you can see there are actually all of them, apart from the FAQ. See attached screen shot. Thank you!

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Ayan Rahman

Support staff

June 18, 2026 at 13:41

Hi,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

#471343 Copied

Jacomijn

Participant

June 18, 2026 at 13:56

Hi Ayan,

Thank for your reply. See the details in the private content.

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#471344 Copied

Ayan Rahman

Support staff

June 18, 2026 at 14:46

Hi,

Thank you for your reply..

https://gyazo.com/75877b4ade619e8b51f56b3376bde4b3 – please check and provide the correct credentials.

Warm Regards,
The 8Theme Team

#471348 Copied

Jacomijn

Participant

June 18, 2026 at 15:17

Sorry, I used an already in use email adress.. Now it should work!

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Jack Richardson

Support staff

June 18, 2026 at 15:43

Hello @Jacomijn,

Please, check private content.

Kind regards, Jack Richardson
The 8theme’s team

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Jacomijn

Participant

June 18, 2026 at 16:03

I am sorry Jack. I hope now it will work. See private content.

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Andrew Mitchell

Support staff

June 19, 2026 at 03:37

Hello, Jacomijn,

Thank you for providing access. We have noticed that you are using an outdated version of the theme and some third-party plugins. Please update them, or grant us permission to do this on your behalf.

Best regards,
The 8Theme Team

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