You may be in one of the countries we had to block due to excessive hacking attempts.
In the previous email I mentioned the FTP username is actually belllifecindy.
See WP admin login in private.
What happens is members go to Login and Forgot Password and when they try to reset their password, it just sits there or spins. Eventually they may get a timeout message. I thought it was the ARMember plugin but everything works great when XStore is disabled.