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In page archive builder condition not applied.

This topic has 12 replies, 3 voices, and was last updated 1 weeks, 2 days ago ago by Luca Rossi

Chandru

Participant

April 26, 2024 at 10:30

Hi team. In page archive builder condition not applied. after the refresh product category not assigned.

Files is visible for topic creator and
support staff only.

#393065 Copied Theme version: 9.3.7

11 Answers

Rose Tyler

Support staff

April 26, 2024 at 10:41

Hello, Chandru,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

#393067 Copied

Chandru

Participant

April 26, 2024 at 10:47

I have shared my Hostinger account user name password

Content is visible for topic creator and
support staff only.

#393071 Copied

Rose Tyler

Support staff

April 26, 2024 at 10:51

Hello, Chandru,

1/ We can’t log in to the Dashboard via account page – https://prnt.sc/qhkMZeO8DJl1

2/ Have you tried to disable plugins? Please let us know the result.

Best Regards,
8Theme’s Team

Content is visible for topic creator and
support staff only.

#393073 Copied

Chandru

Participant

April 26, 2024 at 11:09

Try this one WP username password

Content is visible for topic creator and
support staff only.

#393078 Copied

Rose Tyler

Support staff

April 26, 2024 at 12:11

Hello, Chandru,

We appreciate your prompt response.

Upon review, we have verified that each template on your site has been appropriately assigned to a category https://prnt.sc/SeWNP3CKTDDJ ; there are no templates without a category. Additionally, the conditions for display appear to be correct https://prnt.sc/vK3z4MjRgNWl . Therefore, the issue might be related to a local problem with your browser or its cache.
Please review the screenshots we have provided and try using the Chrome browser. If the problem persists, could you kindly record a video of the issue and send it to us? This will help us better understand and address the problem.

Best Regards,
8Theme’s Team

#393084 Copied

Chandru

Participant

April 26, 2024 at 14:26

Conditions not reflected in newer product archives. Also older conditions not visible. video attached. I want to “Shah jahan coins” condition reflected in “Shah jahan coins” category

Files is visible for topic creator and
support staff only.

#393110 Copied

Rose Tyler

Support staff

April 26, 2024 at 14:37

Hello, Chandru,

Thank you for sharing the video with us. You are correct in pointing out the issue; however, it appears to be unrelated to our theme. We have observed that the same problem persists even when switching to another theme, specifically the default WooCommerce theme, Storefront. We will notify our development team about this issue so they can collaborate with Elementor to seek a resolution.
At the moment, we suggest you follow the editing conditions outlined in the attached screenshots https://prnt.sc/XOueXIwVFiGS > https://prnt.sc/g5IqmIrhkNRI > https://prnt.sc/1caNRGnxCuAE

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#393111 Copied

Chandru

Participant

April 26, 2024 at 15:37

There product archive section category also showing how to remove it

Files is visible for topic creator and
support staff only.

#393113 Copied

Rose Tyler

Support staff

April 26, 2024 at 15:48

Hello, Chandru,

1/ We also recommend that you reach out to the Elementor support team https://wordpress.org/support/plugin/elementor/ about the issue with conditions.

2/ Regarding your new query, please provide a link to the page from which the screenshot was taken, and specify the exact assistance you require. Currently, it is unclear what you wish to remove.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#393114 Copied

Chandru

Participant

April 26, 2024 at 15:54

https://dazzlemonk.com/product-category/coins/mughal-coins/
In this Product page i only need to show Products only not the category (‘Shah jahan Coins’).

#393115 Copied

Luca Rossi

Support staff

April 27, 2024 at 12:44

Hi @Chandru,

On that product category page, we can see only the products:

https://prnt.sc/qppHLXwAKVGc

Please make sure this setting XStore > Theme Options > WooCommerce(Shop) > Product Catalog > Category Display > Show products is selected:

https://prnt.sc/vK1hj49Dn430

Best Regards,
8Theme’s Team

#393188 Copied
Tagged: archive condition not applied, customize woocommerce templates, effective wordpress archive builder, fix woocommerce issues, in-page archive builder, woocommerce archive solutions, wordpress woocommerce templates
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