HTTP ERROR 500 When Install and import demo to site

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Plengsak
    Plengsak
    Participant
    March 18, 2023 at 16:18

    Hi,

    I’m just install Xstore on my website https://sirigarden.com once done import a demo there appeared error

    This page isn’t workingsirigarden.com is currently unable to handle this request.
    HTTP ERROR 500

    How can i fix it ,

    Thanks

    Please, contact administrator
    for this information.
    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 19, 2023 at 09:22

    Hello, Plengsak,

    Thank you for contacting us and for using XStore.

    We do not see the problem on your site right now, but we would recommend you downgrade PHP version to 7.x or 8.0, because your current 8.2.3 version is not fully supported yet. Contact your hosting provider to get assistance with it.

    500 Internal server error means that there is some Fatal error in PHP script or on the server side. You can turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
    If it will not show any errors then contact your hosting providers and ask them to give you a server error log to check what is wrong.

    Kind Regards,
    8theme team

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