Tony Rodriguez

Hello, @Kazi Sabit,

1- Alright, I have checked your site on my personal mobile there is no issue, it is working just fine. No matter if the category has 0 products or more than 2 products check the video for a better reference: https://streamable.com/6jzfh4 now please check back to your site after clearing the browser cache.

2- In order to know how to change the background color of the mobile menu please watch the video and follow the steps: https://streamable.com/4xjmme

Regards 8Themes Team.

Hello, @Kstb1979,

First of all, please note that it is a pre-footer area content as you can see in this image: https://postimg.cc/xk9yb3dt now to remove this navigate to the Dashboard >> Appearance >> Widgets >> there you will see the option of the pre-footer area, in this simply remove all the widget just set it to empty like this: https://postimg.cc/njbjNvsq then check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @deneme,

Actually, it is our custom build layout for our site, it is not a demo of our theme. so it is not for import/download, You cannot import it from the demos you have to build it with theme elements on your own. There is nothing in the theme like this. I hope you understand.

You will find the plugins here as well: https://www.8theme.com/downloads/

And also you can download the plugins under XStore >> Dashboard >> Plugin Installer: https://postimg.cc/75nSDJN7

Regards 8Themes Team.

Hello, @IvanMTK,

Trying to access your site and now it is asking for the password: https://postimg.cc/QH0V7zsF

Regards 8Themes Team.

Hello, @jeremy,

1. In order to solve your issue, I have captured a video for you on your site please watch and follow the steps shown in this video for a better reference: https://www.veed.io/view/b6fc915d-dd88-4576-b9aa-7db1f9000607/showcase?sharingWidget=true

2. Your issue has been resolved I first activated the child theme on your site and exported .dat file with the customization settings for this theme then I activated the parent theme on your site and import the .dat and publish, it from XStore >> Theme Settings >> Export/Import. See the image for a better reference: https://postimg.cc/T5bs913d

Also, I have captured a video for you on your site. Please watch the video for a better reference: https://www.veed.io/view/a3a79c82-76fc-4867-87f0-2ae730ad78d3/showcase?sharingWidget=true

Regards 8Themes Team.

Hello, @Patronela,

As I explained above, it does not look likes you used the Elementor Page builder to create the Coming Soon page.

As you said:

l tried to edit with elementor but it’s just looking messed up

It means the elements you used to create that page are WP Bakery elements and you are trying to edit those with Elementor.

So as I explained in my previous reply, you have to deactivate the one-page builder and use the other one, and for the pages which will be messed up after deactivating the one-page builder, you have to create those pages again from scratch with another page builder.

Regards 8Themes Team.

Hello, @Patronela,

Let me try to explain it to you, Actually, you have created the Custom page and named it as “Coming Soon“, you have created that page using WP Bakery page builder elements and edited it with the Elementor page builder, so it caused unexpected issues. Like it is now on your site.

That is the reason we always recommended to use the single page builder on a single site to avoid unexpected issues.

Well now, If you edit that page with Elementor page builder you will see the code only and that is the WP Bakery elements code so that page is messed up now. If you want to use the Elementor Page builder then you have to deactivate the WP Bakery page builder and vice versa.

I have added the counter on that page with the Elementor Page builder element and it is working fine now: https://postimg.cc/7JDFdByj
https://postimg.cc/F7FRJpJP

Now I suggest, If you have created your site with the WP Bakery page builder then deactivate the Elementor page builder and delete that coming soon page and create it again with the WP Bakery page builder. Otherwise, both page builders will conflict and cause these types of issues.

l also want to be able to view my site lm working on when lm logged in but now when l say view site it’s showing me the coming soon page

And unfortunately, this is not possible, as you have created the Custom page and set that page as the home page for your site, so there is no such functionality.

Other than that you can use our theme built-in functionality named as the “Maintenance Mode” under Dashboard: https://postimg.cc/JyHtzhBM

Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a cool maintenance page that will be shown to your site visitors. Only registered users with enough rights can see the front end. Switch it off if you want to launch the site back.
You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.

Regards 8Themes Team.

Hello, @Infin,

When you use the Elementor editor then Elementor plugin displays inline styles. Once you save the post and check the frontend Elementor uses the CSS file https://prnt.sc/125hx1n which includes all your styles. That’s why if you don’t clear browser cache + WPRoket cache + CDN cache you’ll see the out-of-date cached version of the CSS file that does not include your changes. That’s why you need to clear all these caches after your changes. And it’s not related to the theme but to how the Elementor plugin works.

You can change the CSS Print Method of the Elementor settings https://prnt.sc/125hzrh and don’t save styles to file but use inline styles but it will slow down the site. So, choose what is better for you.

OR

Keep Remove Query Strings From Theme Static Resources option (Theme Options > Speed optimization) enabled if you use the cache plugin https://prnt.sc/YTB_ic8rIAXV

Check the editing process now, please.

Regards 8Themes Team.

Hello, @GazTheGoat,

First of all, you have to go to XStore >> Theme Settings >> Speed Optimization and turn ON FontAwesome Support: https://postimg.cc/620fQTCy and then you have to copy the name of the FontAwesome Icon from the FontAwesome site: https://postimg.cc/qNynRzT4 and paste it in the Menu Settings: https://postimg.cc/0r4J0p59

It will surely work for you, as it is working for me on my test site: https://postimg.cc/B8hvQ0XJ

And an important Note: Please try to use the FontAwesome version 5, https://postimg.cc/3k18nTj2 the icon you were trying to use is from the FontAwesome version 6 and that was the main reason for the issue: https://postimg.cc/KRymbzJn

Hope this helps and all is clear now.

Regards 8Themes Team.

Hello, @Kstb1979,

In order to solve your issue please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and it will solve your issue.

.veb-variation-gallery-wrapper .iwp-gallery-thumbnail-image {
    opacity: 1 !important;
}

The result will appear like this: https://postimg.cc/CdxXxfXg

Regards 8Themes Team.

Hello, @bauherr,

1- I have checked your issue and it is normal as you can see in this video: https://streamable.com/5djgj7 logo doesn’t take more than 1 second to load. It loads under 1 second. The other content like the search form, menu, and top menu is HTML code content. it doesn’t need to load from the database media. That’s why it appears directly on the site the other content of your site (Media Type) wait from the get the results from the database to appear on the site. So meanwhile the total time is less than 1 second. What else do you need? It’s already set to fine there is nothing you can make it. I hope you get my point.

2- There is no glitch on the menu of your site I check it by refreshing the page, again and again, it appears the same and doesn’t change as you describe check the video here: https://streamable.com/h39n3q

3- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

.et_b_header-menu .secondary-menu-wrapper .secondary-title{padding-left:0px !important;}

Then save settings and check back to your site after clearing the browser cache.

4- To solve your issue simply go to the Dashboard >> XStore >> Theme Options >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

.woocommerce-info{background:red !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: in the above code the word “red” is the color you can change it with you want.

Regards 8Themes Team.

Hello, @JP,

To edit the static blocks, first, make sure that you have enabled the post types from the Elementor settings like you to see in this image; https://postimg.cc/TK9GjdYX after that navigate to the Dashboard >> Static Blocks you will see that you are able to edit the blocks with Elementor.https://postimg.cc/PpLPFpPD

I solve it on your site the above result image is of your site.

Regards 8Themes Team.

Hello, @microw007,

1- Your issue is resolved now please check back to your site after clearing the browser cache. It solves with the help of a custom CSS code check image here: https://postimg.cc/8Jj3xDR9

2- As you know that it is not a button check image: https://postimg.cc/RNc02Th4 so to set the color on it requires custom CSS code. I have set the code on your site with the colors you told us: https://postimg.cc/9DQj1Pqx Please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @Coroveisc,

I have checked your site and found that everything is set to ok, widgets and theme options all. Also, there is no such third-party plugin that conflict and causes the issue. But you are not using the latest version of the theme https://postimg.cc/LJ4hFZG7 and its core plugin so please first try to update the theme to the latest version then update the theme necessary plugins to the latest version. Then check back to your site after clearing the browser cache. I hope your issue will be resolved.

Here is an article to know how to update the theme step by step: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards 8Themes Team.

Hello, @Saira,

Actually, the images are not stretched because of my code check here I remove the code, and then the image started appearing 1 in a row https://postimg.cc/NKYZPGhd see the image already appears like this. By setting two columns with the given code mine the image results much better than it appears in 1 column in 1 row. Please check this image: https://postimg.cc/XrJkvt9V

Secondly, I have found a CSS code on your site that is set for the width and height of the images check here: https://postimg.cc/yDkpGDQX by default WooCommerce handles the product/category images and WooCommerce has an option to set the product images size. You can find it in the Theme Options >> WooCommerce >> Product Images: https://postimg.cc/2qH6SXFf using a CSS code to set the product/category images size is not a good way when the plugin provides an option. Please try to remove that CSS code that was added to set the width and height of the product images and then try to set the size using the options the plugin provides. The CSS code I share with you to show the 2 columns on mobile is not responsible for the images stretched.

Regards 8Themes Team.