Forum Replies Created

Viewing 30 posts - 13,411 through 13,440 (of 13,902 total)
1 2 3 … 447 448 449 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Bleached,

    Alright, Here is a video to learn how I solve this issue on your site: https://streamable.com/w3h4ck

    Regards 8Themes Team.

    #336254 Copied In reply to: The Xstore logo is showing in place of my business logo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Muhammad Ali,

    In order to solve your issue please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and it will solve your issue.

    body.woocommerce-wishlist {
    background-image: none !important;
}

    Regards 8Themes Team.

    #336253 Copied In reply to: Facing Problem in Logo changing and setting it
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kostas Brv.,

    We always recommended to only using the plugins that came with the theme package OR those are compatible with our theme, here is the list: https://postimg.cc/F7Zxcb8L

    Other than these plugins you can try with any third-party plugin which better meets your requirements but at your own risk as we do not give a guaranty for full theme compatibility with all existing 3rd party plugins, and additional customization is outside the scope of our basic support.

    Thanks for your understanding.

    Regards 8Themes Team.

    #336252 Copied In reply to: Must have plugins or must avoid when setting up new estore
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kostas Brv,

    Actually, the switcher that came with the demo import is the dummy one. If you want that same functional language and currency switcher on your site then, you have to first install and configure the WOOCS plugin for the currency switcher, and for the language, you have to use the WPML plugin.

    Check the article links of both the plugins to know how to setup these plugins with our theme:

    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/
    https://www.8theme.com/documentation/docs/xstore-currency-switcher/

    Now, to show the switcher on the header top please watch this video for a better reference: https://streamable.com/lkgzrf

    Regards 8Themes Team.

    #336251 Copied In reply to: Translation to Greek, is it possible or…
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sk,

    You’re Most Welcome!! 🙂

    If you need our assistance in the future, feel free to write back anytime with a fresh new topic, we are always here to help you.

    Thanks for contacting us.
    Have a nice day.

    Case Closed.
    Regards 8Themes Team.

    #336250 Copied In reply to: Main menu drop down indicator arrow is frozen and when I click on it , it freezes the website.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Coroveisc,

    Actually, the issue is in the attributes you created on your site. That’s why the other does not appear. If the theme has any issues then the brand and price filter will also not appear. I also, test the issue by creating new attributes and it works fine. I have captured a detailed video for you please watch it complete: https://streamable.com/34y8g3

    So now you have to create attributes again and remove all the old from your site completely. I hope your issue will be resolved.

    Regards 8Themes Team.

    #336212 Copied In reply to: Check Boxes are empty when they are selected
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Nick,

    Actually, the thing is our theme has cache options too if you are using the cache plugins then make sure that the theme options for the cache are turned off because both enabled at the same time will cause unexpected issues on the site. You can find the theme options for cache by navigating to the XSTORE >> Theme Options >> Speed Optimization Wizard check the image: https://postimg.cc/PPjRGgQx disable the options from there and then check back to your issue after clearing the browser cache.

    Regards 8Themes Team.

    #336207 Copied In reply to: Dynamic cache of sg optimizer doesn’t work on product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @slippery,

    Thanks for using our Theme and for contacting us.

    1. Your issue has been solved please check back to your site now after removing the browser cache, the issue was your wrong permalinks for the shop page, I have set it as default and the issue is resolved. See screenshots for a better reference:

    https://postimg.cc/vxvXFg2Y
    https://postimg.cc/cv3h0bbk

    2. Your issue has been resolved now kindly check back to your site after clearing the browser cache. I added a custom CSS code to solve the issue check here: https://postimg.cc/WFNn3Vtp and here is the resulting image: https://postimg.cc/NLLn78fs

    Regards 8Themes Team.

    #336206 Copied In reply to: Fix incorrect breadcrumbs and add rounded borders to shop product images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Saira,

    You’re Most Welcome!!

    Feel free to write back anytime with a new topic for your new issue, we are always here to help you.

    Thanks for contacting us.
    Have a nice day. 🙂

    Case Closed.

    Regards 8Themes Team.

    #336194 Copied In reply to: Category images in the shop page are displaying in larger size in mobile view
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ForjarEmpresa,

    1- The wishlist issue is resolved now please check back to your site after clearing the browser cache. Check the resulting image here: https://postimg.cc/T51q0qbM I added a CSS code in the theme options >> theme custom CSS >> global check here: https://postimg.cc/18BXRxTB

    2- I have checked in deep and found that it is nothing but a cache issue because as you can see it is working fine in the backend admin panel check here: https://postimg.cc/k2Q1BsFf the only 1 buy now and quantity button appear but on the front it duplicates because of cache. For this, you have to contact your service provider and show them the image of the backend that I shared with you and ask them to flush the server cache and disable the cache system from your site until your site is in development mode once you make live your site you can again activate the cache system.

    I hope by doing this your issue will be resolved. Because if the theme has any issues it will not work on the backend admin panel of the theme too.
    I hope it makes sense to you.

    Regards 8Themes Team.

    #336192 Copied In reply to: Problemas con plugins YITH WooCommerce Wishlist, YITH Color and Label Variations for WooCommerce
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Rikinte,

    Your issue is resolved now kindly check back to your site after clearing the browser cache.

    I created a new header for the blog page only check the image: https://postimg.cc/G9MH1nWj and then I set the header to overlap & transparent check the image: https://postimg.cc/qttG2G2P by doing this your issue is resolved.

    Regards 8Themes Team.

    #336186 Copied In reply to: Why is Revolution Slide not appearing on the list?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IvanMTK,

    Your issue is resolved now. I have added a custom CSS code you can see it here: https://postimg.cc/14fpLXLB and after adding this code check the result of your site in this video: https://streamable.com/bqi9oe please check back to your site after clearing the browser cache. I hope you will never face any issues again.

    Regards 8Themes Team.

    #336185 Copied In reply to: Menu on iPad horizontal view goes across two lines making it unsable
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Bleached,

    I have set your site logo from the Theme Settings >> Header Builder >> Logo check image: https://postimg.cc/yD4L8779 and your issue were resolved here is the resulting image for a better reference: https://postimg.cc/kBdSVGtn please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #336183 Copied In reply to: The Xstore logo is showing in place of my business logo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @IvanMTK,

    I have just checked your site now and find that you are using a very old version of the theme and have missed a lot of theme updates in between your current running theme version and the latest version of the theme.

    You can check the changelog of our theme here: https://xstore.8theme.com/update-history/

    So you have to update the theme and Core plugin to the very latest version and then check back.

    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/
    https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    Regards 8Themes Team.

    #336182 Copied In reply to: Unable to save changes on homepage through Elementor
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kstb1979,

    Your issue is resolved now kindly check back to your site after clearing the browser cache. The content came from a block and to solve the issue I set the block to the draft check image: https://postimg.cc/LhLLDLtd

    Regards 8Themes Team.

    #336181 Copied In reply to: Explore from Premium Brands text Disable…..
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @CamG,

    Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make sure that the issue is from our theme or not?

    If the issue will still persist with the default WordPress Theme as well then it will make sure that our theme does not have any influence on it, and in that case, you have to contact the plugin Author to fix this issue with the default Theme first and then it will automatically work fine with our theme as well.

    And if the issue will not persist with the default WordPress theme, then please take the complete backup of your site and share your site WP Admin URL and Credentials with me here in the private content area of this topic, like the below-listed format, so that I will further debug it for you.

    Note: I need your permission as well to debug your site which includes deactivating all the third-party plugins and on-site customization as well.

    Regards 8Themes Team.

    #336180 Copied In reply to: Sellers holiday mode on their store not taken into account
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kazi Sabit,

    In order to solve your issue simply go to the Dashboard >> XStore >> Theme OPtions >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

    @media(max-width:768px){
#header>[class*=header-wrapper] .sticky-on>.header-main{z-index:99 !important;}
.et_b_header-mobile-menu>.et-mini-content{z-index:9999 !important;}}

    Then save settings and check back to your site after clearing the browser cache.

    Note: if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Note: Please take the complete backup of your site first.

    Regards 8Themes Team.

    #336179 Copied In reply to: Mobile menu layout issue.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Saira,

    Thanks, I have checked your issue and found that there is a custom CSS code added on your site that increases the height of the category images check the image: https://postimg.cc/p98CN7wC if I uncheck the code of “Height” the category images appear just as you want. As you can also, see here: https://postimg.cc/YL7yykjQ

    So please try to find that code and remove the height code from it, that code might be under Theme Settings >> Theme Custom CSS, then check back to your issue after clearing the browser cache.

    Regards 8Themes Team.

    #336178 Copied In reply to: Category images in the shop page are displaying in larger size in mobile view
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @CJCORP,

    Alright, I have added the CSS code to solve your issue. Check the code image: https://postimg.cc/47mzfccP and now here are the results images: https://postimg.cc/ZWnYDLzw and https://postimg.cc/JG1b6t7p please check back to your site after clearing the browser cache.

    Regards 8Themes Team.

    #336177 Copied In reply to: I Can’t custom the css of the blog widget, however it’s working in the blog page.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mohamed aly,

    Sorry to say, that there is no such option in the WPBakery page builder plugin. I have checked and confirmed it. You can use any third-party plugin for this that suits your requirement at your own risk. I hope you can understand.

    Regards 8Themes Team.

    #336176 Copied In reply to: add document button
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Jordan,

    I have just checked your site now and it is working perfectly fine at my end please see these screenshots:

    https://postimg.cc/5HTf5WVV
    https://postimg.cc/R6t4XpSn

    So it must be the cache issue at your end nothing else, please try to clear the cache and check back.

    Regards 8Themes Team.

    #336175 Copied In reply to: xStore’s Slider Element for Elementor not working
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Krzysztof,

    You’re Most Welcome!!! & Thanks for your understanding.

    Have a nice day.

    Best Regards.

    #336174 Copied In reply to: YITH WooCommerce Badge Management compatibility – continuation
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mart,

    If you simply want to remove it then add the next code in Theme Options > Theme custom CSS > Global:

    .ajax-search-form .ajax-search-categories, .ajax-search-form .ajax-extra-content {
    display: none;
}
@media only screen and (min-width: 993px){
    .search-full-width .et-mini-content {
        height: 300px;
    }
}

    OR

    Go to this page: https://www.8theme.com/taskboard/ and search for “Popular categories” and check the answer – https://prnt.sc/1ubo6yx

    Regards 8Themes Team.

    #336173 Copied In reply to: Where to customize the search area on home page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ahmed Emad,

    I have just checked your site now and it is working perfectly fine for me, here are the screenshots of my personal mobile on chrome browser:

    https://postimg.cc/Vdb2Zm9p
    https://postimg.cc/gxFQfQNJ

    So it must be the cache issue at your end nothing else, please try to clear the cache of the mobile and browser and check back.

    Regards 8Themes Team.

    #336172 Copied In reply to: Responsiveness issue with chrome on mobile
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @franksong,

    Sorry for the inconvenience but can you please share your site WP-ADMIN Login details in the below-listed format in the private content area on which you are facing the issue so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Regards 8Themes Team.

    #336112 Copied In reply to: Logo not showing on laptop and android phones.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Priya Ransore,

    Could you please share your site access with us as I told you in my last message?

    Note: Please take a complete backup of your site first.

    Regards 8Themes Team.

    #336110 Copied In reply to: My theme is not working properly, sometimes shows another view of header
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Coroveisc,

    1- Actually, you have a cache issue because after the update the filter now appears on the shop page before it was not. Check the video for a better reference: https://streamable.com/zizsc9 and check back to your site after clearing the browser cache.

    2- No, There is no option in the widget settings to add any class. The thing is when you choose any filter from the site it will appear on the active filter section like this: https://postimg.cc/2VbbMWgG if you remove the active filter widget from the shop sidebar then it will show the checked filter as you said check the image: https://postimg.cc/34t1SGz7

    Regards 8Themes Team.

    #336109 Copied In reply to: Check Boxes are empty when they are selected
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Saira,

    Alright, Thanks for elaborating on your issue. I have checked your site and found that for now, you have set the products only for the shop page as you can see in this image the products appear on the shop page not the categories: https://postimg.cc/NK8J1FtH according to you that the products appear fine but not the categories. So would you please set the type to categories for shop products again and share your site wp-admin URL and access in the private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

    #336105 Copied In reply to: Category images in the shop page are displaying in larger size in mobile view
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Krishan,

    Well, I have checked your site by activating the plugin and deactivating the plugin in both ways the button you said does not appear and the site appears just fine. The images have no issue. Check the videos I recorded for you: (While the plugin activated “ https://streamable.com/715trr ”) and (While the plugin is deactivated “ https://streamable.com/aw9slj ”) as you can see in these videos there is nothing like you explained.

    So again I am requesting you to please try to clear the complete cache and check back.

    Regards 8Themes Team.

    #336103 Copied In reply to: AMP Version changing image size – not looking good
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Krzysztof,

    Thanks for reporting this issue to us, I have forwarded this topic to our development department for checking deeply, and once I will get the response from our development department on this issue, I will let you know immediately by replying to this topic, so please be patience and this will take more than normal time.

    Hope you can understand and thanks for your collaboration.

    Regards 8Themes Team.

    #336101 Copied In reply to: YITH WooCommerce Badge Management compatibility – continuation
  • 1 2 3 … 447 448 449 … 462 463 464
    13,411–13,440 of 13,902 posts
Viewing 30 posts - 13,411 through 13,440 (of 13,902 total)
1 2 3 … 447 448 449 … 462 463 464