Hello @Mavi Ekran,

Thanks for your understanding and for contacting us.
Have a nice day.

Regards 8Themes Team.

Hello, @CamG,

Actually, the issue is in the child theme because when I activate the parent theme the changes are working as you can see in this video: https://streamable.com/qemzl1 I have set the account icon in the header and set the size of it for desktop and mobile different, and then switching the layout from the desktop and mobile the changes don’t revert it stays as I set them. Please check back to your issue by activating the parent theme you will never face this issue again.

And if you added any Custom Code in Child Theme then please check that code again with your developer OR delete the Child Theme and Create the new one.

Regards 8Themes Team.

Hello, @Kazi Sabit,

It is a request that please try to understand.

First, you want to set the transparent, and one of our agents has shared the code to make it but you said that this code makes the icon transparent too, this is how it works transparently on the main div will work all the content on the box including box background too. So you said that I just only want to make the background transparent not the icon and I made it for you and share the result of it that now the background is only set to transparent and the icons appear and work fine.

Now you came back and asked that I cannot control the transparency so what does this means you can set the color or make it transparent only controlling it will affect the icons too. So that’s why I set the background to transparent only as per your request. If you will change your requirement every time so how can I help you?

I hope it makes sense to you and you understand my point.

Regards 8Themes Team.

Hello, @Mavi Ekran,

Alright, please share your site wp-admin URL and access and Cpanel Login details in the private content area of this topic by following the below-given format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

Cpanel ADMIN URL:
Cpanel ADMIN USERNAME:
Cpanel ADMIN PASSWORD:

So that I will check it for you on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @Jozef,

Yes, You cannot edit the products with Elementor because Elementor and Yellowpencil both are different builders and once you created/edited the products with Yellowpencil then you cannot edit those products with Elementor you have to start from scratch by adding products again manually and edit them with Elementor. So that on your site the product works and appears fine without any issues.

And Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? If the issue will persist with the default WordPress Theme as well then in that case you have to reach out to Yellow Pencil or Elementor support to fix it for you with the default WordPress theme and then it will automatically work with our theme as well.

Regards 8Themes Team.

Hello, @bagshaw50,

Please try to delete the core plugin and then Install it again and check back.

And if the issue will still persist then please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me the login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @CamG,

Alright, please share your site wp-admin URL and access and the Cpanel Login details in the private content area of this topic by following the below-given format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

CPanel ADMIN URL:
Cpanel ADMIN USERNAME:
Cpanel ADMIN PASSWORD:

So that I will check it for you on your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @Kazi Sabit,

Actually, When you enter the word in the search box to search something it will show you the live search results in the dropdown, and by default, the see more button will not appear in the live search result results it will show all the products regarding the word you enter in the search bar. Now, You enter the word “Ac dc” it has only 5 search results and it appears in the live results if you press enter it will show you the 5 products as you can see in this image: https://postimg.cc/kBDjMDwF now if I search the word “bulb” it has more than 10 results and all they appear on the search result and if I press enter it will show all the products on the same page as you can see in this video for a better reference: https://streamable.com/j22ctq

This is how it works.

Regards 8Themes Team.

Hello, @Kazi Sabit,

Alright, I have just set the background color to transparent. Check this image to know about the CSS code I added in the theme option to solve your issue: https://postimg.cc/dkT3629t and here is the resulting image from my personal mobile phone: https://postimg.cc/4YdJwvfk now please check back to your site after clearing the browser cache.

Regards 8Themes Team.

Hello, @mart,

Actually, the thing you want is like when you click/hover on the menu item the sub-item will appear as they appear on the reference screenshot of the Apple website. The thing is it will be a mega menu and fortunately, our theme supports the mega menu feature by default. You can learn this feature by clicking here: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/ and make it on your site as per your need.

There is nothing else in the theme that makes it work. So if you check/think that it will not gonna help you out then there is no such possibility in the theme you can use any third-party plugin from WP Market at your own risk.

Regards 8Themes Team.

Hello, @Bashar,

Your issue has been resolved now. I have added the custom CSS code in XStore >> Theme Setting>> Theme Custom CSS>> Global. Check back to your site after removing the browser cache.

Regards 8Themes Team.

Hello, @Kazi Sabit,

1. I have set the background transparent of white color on your site as you can see in this result image: https://postimg.cc/xJJqgw7v now please check back to your site after clearing the browser cache.

This is the code I added to make the hover menu background transparent: https://postimg.cc/Lnk92t1F
You can change the background transparent as per your needs.

Note: The opacity property can take a value from 0.0 – 1.0. The lower the value, the more transparent.

2. I have set a Single color code for the whole hover menu background color for 3 buttons as you can see in this result image:https://postimg.cc/sB9bqmQv now please check back to your site after clearing the browser cache.

This is the code I added to make the hover menu background color: https://postimg.cc/s1Z42XmJ You can change the background color as per your requirement.

Further, you can read this article: https://24ways.org/2009/working-with-rgba-colour/

Regards 8Themes Team.

Hello, @ForjarEmpresa,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is because of our theme or not?

If the issue will still persist with the default WordPress Theme as well then it means, our theme does not responsible for those issues, and in that case, you have to contact the plugin Authors.

And if the issue will not persist with the default WordPress Theme, then please share your site WP Admin URL and Credentials and also the Cpanel Login details and URL with me here, in the private content area of this topic, like below-listed format, so that I’ll check it for you further on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Please take the complete backup of your site first and try to deactivate all the third-party plugins as well, and also please grant me permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Saira,

I have just checked your site “Shop” page now, and all the product images are working fine and all are of the same size, here is the screenshot: https://postimg.cc/yDWmyhc7 so it must be the cache issue at your end nothing else, please try to clear the cache of your site and check back.

Regards 8Themes Team.

Hello, @nhsobuz,

To know how to show/add paragraph text in the image on the shop page. please watch and follow the steps shown in this video I have captured for you: https://streamable.com/grflje

Regards 8Themes Team.