There was a problem with the login page after the update

This topic has 6 replies, 2 voices, and was last updated 1 year, 4 months ago ago by Tony Rodriguez

  • 5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 2, 2022 at 06:00

    Hello, @Bashar,

    Thanks for your contact.

    It looks likes you have used Custom CSS on your site, which is causing the issue now, so you have to check and try to remove the Custom CSS you have added in Theme Settings and check back after removing the browser cache, I am sure your issue will be solved and if not then please share your site WP Admin URL and Credentials with me here, in the private content area of this topic, like below listed format, so that I’ll check it for you further on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Please take the complete backup of your site first and try to deactivate all the third party plugins as well, and also please grant me the permission to debug your site which includes deactivating all the third party plugins and on-site Customization as well.

    Regards 8Themes Team.

    Avatar: Bashar
    Bashar
    Participant
    October 2, 2022 at 10:01

    Thank you for following
    In fact, I am not a developer, so I did not write private codes
    Please look at the problem
    thank you

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 2, 2022 at 11:45

    Hello, @Bashar,

    Your issue has been resolved now. I have added the custom CSS code in XStore >> Theme Setting>> Theme Custom CSS>> Global. Check back to your site after removing the browser cache.

    Regards 8Themes Team.

    Avatar: Bashar
    Bashar
    Participant
    October 2, 2022 at 12:45

    Thank you this is great
    Please close the case

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 3, 2022 at 09:52

    Hello, @Bashar,

    Most Welcome πŸ™‚,

    If you do not mind, can you please leave 5 stars rating for our Theme & Customer and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

    Thanks for contacting us.

    Have a great day πŸ™‚
    Topic Closed.

    Regards 8Themes Team.

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