Hello, @franksong,

I am sorry but this is not possible as there is no such option for it, so you have to try with the Custom CSS code for fixing it on different screen resolutions as per your requirements.

Thanks for your understanding.

Regards 8Themes Team.

Hello, @Kstb1979,

Thanks for using our Theme and for contacting us.

Please make sure that you have installed the “YITH WooCommerce Wishlist” plugin from the Dashboard >> XSTORE >> Plugin Installer. Check the image: https://postimg.cc/Ln8fGQky Once you installed it navigate to the plugin settings and set them as per your need https://postimg.cc/CZhV4Dpf choose the icon for the wishlist you want https://postimg.cc/qzTDnrTN then save settings and check back to your site after clearing the browser cache.

The result will appear like this: https://postimg.cc/8fQGMYpT

Regards 8Themes Team.

Hello, @Johnpauls,

Please always create new topics for new issues. Feel free to contact us anytime We are always here to help you. Thanks for your understanding.

Simply navigate to the Dashboard >> XSTORE >> Theme Settings >> WooCommerce >> Shop >> Shop Page Layout from there you will be able to change the “Product Added notification type to off-canvas” as you can see in this image: https://postimg.cc/gLRFNHSm

Regards 8Themes Team.

Hello, @Mavi Ekran,

Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and provide me login access to your site in the below-listed format in the private content area and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @slw250@hotmail.com,

Could you please share your site WP Admin and Cpanel Login details in the private content area of this topic by following the below-listed format, so that I will check it for you on your site and help you out?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Regards 8Themes Team.

Hello, @Mavi Ekran,

I am sorry for the misunderstanding, Unfortunately, the thing you are looking for is not possible, and requires extra customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

Hello, @mohamed aly,

Please read and follow the instructions written in the official documentation of the WPML plugin here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Regards 8Themes Team.

Hello, @Daniel Suter,

The shop was completely new created and only the synchronization of the products from the ERP was connected. The ERP System create all Products and set them to Status “under Review”.

It seems to be the issue because of that ERP system-created products. For making it sure, I tried to create a test product on your site and set the status as “Draft” & “Pending Review” and it was not showing on the Shop when the option is also turned ON but as soon as I set the status of the test product as “Published“, it stated to showing fine on the Shop page.

So it makes clear that the issue is not because of our theme, you have to check those products again with the ERP system OR you have to create those products again manually.

Please watch this complete video for better reference: https://www.veed.io/view/9ab2eb72-3c24-40fd-b857-3e4fb15f0ce1/showcase?sharingWidget=true

Regards 8Themes Team.

Hello, @Chris0483,

Could you please check it once by activating the default WordPress Theme like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? That issue seems to be independent of our theme as the products are coming from WooCommerce.

If the issue will still persist with the default WordPress Theme as well then it will be clear that the issue is not because of our theme and in that case you have to the WooCommerce support for further assistance on this.

Regards 8Themes Team,

Hello, @Mavi Ekran,

Sorry for the inconvenience but can you please share your site WP-ADMIN Login details and Cpanel or FTP in the below-listed format in the private content area of this topic on which you are facing the issue so that we’ll check and assist you accordingly?

WP Admin URL:
WP Admin Username:
WP Admin Password:

Cpanel Admin URL:
Cpanel Admin Username:
Cpanel Admin Password:

Note: Kindly take a complete backup of your site first.

And I also need your permission to debug your site, which includes deactivating all the third-party plugins and on-site Customization as well.

Regards 8Themes Team.

Hello, @Martine,

I have reset your WordPress to start on a fresh new WordPress but it seems it removed the user too that you created for me, and now the Logins are not working, could you please share the working WP Admin Login details again in a private content area of this topic, so that I will further check it for you on your site and help you out, and please let me know which demo version you want to import.

Regards 8Themes Team.

Hello, @stefano.zinnanti@outlook.com,

1. In order to solve your issue please go to XStore >> Dashboard >> Sale Booster >> and there disable Fake Sale Popup and Request Quote. See the images for a better reference:

https://postimg.cc/FdcrwJMP
https://postimg.cc/GHbLStqQ

2. In order to solve your issue please go to Dashboard >> XStore >> Theme Settings >> Footer >> Back to top button and there disable the options as per your needs: See the image for a better reference: https://postimg.cc/2q09mcDy

Regards 8Themes Team.

Hello, @Ori,

1. If you want to remove the Menu tab only then you have to go to XStore >> Theme Settings >> Header Builder >> Mobile Menu and choose “All Department” as “Select the Menu” https://postimg.cc/YLq95SMT and set “Extra Content Tab” as “None” https://postimg.cc/XryJSm6N

2. If you follow point one then only 1 menu will be there on your site so no need for that dropdown, as there will be no 2 tabs then. Am I right?

OR

Simply choose the “Menu” as “Extra Tab Content” https://postimg.cc/QBCrZWTQ and choose “Category” at the place of “Select The Menu” https://postimg.cc/bZ6KgNBs like this the Menu will show at the first tab in the mobile panel and open by default.

Regards 8Themes Team.

Hello, @aizensoft,

I have checked and confirmed all the settings are set to fine there is nothing wrong with the theme settings also, I re-updated your theme as well but still see the same errors. On your site health there is a critical error that needs to be fixed as you can see in the below image: https://postimg.cc/xNYPhcTK You can contact your service provider and ask them to fix it then check back to your issue after clearing the browser cache.

Regards 8Themes Team.

Hello, @Linna,

1- Sorry to say, that there is no option in the theme to edit the account page because it is coming from the WooCommerce plugin and it won’t allow to edit it. If you need to hide some things from it you have to use the custom CSS for this. You can add your custom CSS code in the theme options >> theme custom CSS >> global it will work for you.

OR you can read this article: https://www.businessbloomer.com/woocommerce-how-to-customize-the-my-account-page/

2- Actually the plugin you used is a third-party plugin and we have not tested it officially with our theme so we are not able to suggest you on it, Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Without that plugin and using the Loco translate plugin, you can easily translate the labels and language as per your requirements, Please share your site WP Admin URL and Credentials with me in the private content area of this topic as listed below, and share the labels words you want to translate with screenshot so that I will do it for you on your site.

And please explain this as well a bit more clearly, if possible with some screenshots: And the shipping details also have some problem with wrong fields.

3- Actually, by default, the products work like all the simple products are allowed to add to the cart but the variable product needs to select the variable first before adding them to the cart that’s why it will redirect you to the single product page. If you show the variables on the shop page by enabling the option from the theme options >> woocommerce >> shop elements >> variation swatches see image: https://postimg.cc/vgsJgzGf then the variation will appear on the shop page as well so that the user will select the variables from there and add the product to the cart as well.

Regards 8Themes Team.