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Topic: Elementor Stopped working after update of theme

Chris

Participant

October 17, 2022 5:26 am

Elementor Stopped working for me after theme updated. It just loads and loads and then brings up message about troubleshooting. Can anyone help me?
Site URL: hidden
Theme version: 0.0.1
WooCommerce version: Version 6.9.0

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Tony Rodriguez

Support staff

October 17, 2022 6:20 am

Hello, @Chris,

Sorry for the inconvenience but can you please share your site wp-admin URL and access in private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

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Chris

Participant

October 17, 2022 7:21 am

Thank you!

Content is visible for topic creator and
support staff only.

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Tony Rodriguez

Support staff

October 17, 2022 8:35 am

Hello, @Chris,

Alright, Thanks for the login details I have checked your issue and found that it is not coming from our theme. I activated the WordPress default theme and still, the same thing happens. Also, I have checked that you are using the PRO version of the Elementor too. Please try to contact the plugin author and show them the video: https://streamable.com/8816ro they will further assist you in order to solve your issue.

Regards 8Themes Team.

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Chris

Participant

October 17, 2022 3:51 pm

Thank you for your help!

#336672 copied to clipboard

Tony Rodriguez

Support staff

October 18, 2022 5:06 am

Hello, @Chris,

You’re Most Welcome!! & Thanks for your understanding.
Feel free to write back to us, if you need more assistance, we are always here to help you.

Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

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Chris

Participant

October 18, 2022 5:12 am

I worked it out! Thanks again!

#336693 copied to clipboard

Tony Rodriguez

Support staff

October 18, 2022 5:59 am

Hello, @Chris,

Sound’s Good!!
You are the best 🙂

Thanks for contacting us.
Have a nice day. 🙂

Topic Closed.
Regards 8Themes Team.

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