Elementor Stopped working after update of theme

This topic has 8 replies, 2 voices, and was last updated 2 years, 1 months ago ago by Tony Rodriguez

  • Avatar: Chris
    Chris
    Participant
    October 17, 2022 at 05:26

    Elementor Stopped working for me after theme updated. It just loads and loads and then brings up message about troubleshooting. Can anyone help me?

    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2022 at 06:20

    Hello, @Chris,

    Sorry for the inconvenience but can you please share your site wp-admin URL and access in private content area of this topic by following the below-given format

    WORDPRESS ADMIN URL:
    WORDPRESS ADMIN USERNAME:
    WORDPRESS ADMIN PASSWORD:

    So that I will check and fix your issue on your site.

    Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

    Regards 8Themes Team.

    Avatar: Chris
    Chris
    Participant
    October 17, 2022 at 07:21

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 17, 2022 at 08:35

    Hello, @Chris,

    Alright, Thanks for the login details I have checked your issue and found that it is not coming from our theme. I activated the WordPress default theme and still, the same thing happens. Also, I have checked that you are using the PRO version of the Elementor too. Please try to contact the plugin author and show them the video: https://streamable.com/8816ro they will further assist you in order to solve your issue.

    Regards 8Themes Team.

    Avatar: Chris
    Chris
    Participant
    October 17, 2022 at 15:51

    Thank you for your help!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2022 at 05:06

    Hello, @Chris,

    You’re Most Welcome!! & Thanks for your understanding.
    Feel free to write back to us, if you need more assistance, we are always here to help you.

    Thanks for contacting us.
    Have a nice day. ?

    Topic Closed.
    Regards 8Themes Team.

    Avatar: Chris
    Chris
    Participant
    October 18, 2022 at 05:12

    I worked it out! Thanks again!

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 18, 2022 at 05:59

    Hello, @Chris,

    Sound’s Good!!
    You are the best 🙂

    Thanks for contacting us.
    Have a nice day. ?

    Topic Closed.
    Regards 8Themes Team.

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