Tony Rodriguez

Hello, @TFS,

In order to solve your issue, I have recorded a video for you on your site. Please watch it completely and follow the steps shown in the video. See the video URL under the private content area.

Regards 8Themes Team.

Hello, @T_12345,

Sorry for the inconvenience but I have reverted back the setting now as it was before. Please check back to your site after clearing the browser cache.

And, In order to solve your issue, please check your additional customization in the child theme that creating the issue on your site.

Regards 8Themes Team.

Hello, @Bas Kling,

Thanks, I have checked your site now the settings are set to fine but still the issue appears.

You are using a very old version of the theme and its core functionality plugin on your site see the image: https://postimg.cc/SYjJQJw6 also, there are a lot of third-party plugins activated on your site. in order to solve your issue please update the theme and its necessary plugins first.

1. Take a complete backup of your site before updating the Theme for avoiding any inconvenience.

2. Deactivate all the third-party plugins before updating the Theme.

3. Take a Backup of your Custom Code and remove it from the site before an update of the Theme.

4. If you are using a Child Theme then Activate the Parent-Theme before updating the Theme.

5. Remove all the cache from your server, and site and finally check back your site after removing the browser cache and check deeply what are the changes that occur on your site after that…

6. After that go to Appearance >> Themes and update the Theme One-Click automatically from there.

7. After that go to XSTORE >> Plugins Installer and update the Theme required/recommended plugins from there one by one.

8. After that check back your site after removing the browser cache and check deeply what changes occur on your site after that and if all goes well then.

9. You have to again Activate the Child Theme.

10. Again activate all the third-party plugins one by one.

Finally, check back your site after removing the browser cache.

Regards 8Themes Team.

Hello, @simran,

1- In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and paste the below code at the bottom of the CSS box there.

@media(max-width:768px){
.element-raHwF.et_column.et_product-block.mob-full-width.mob-full-width-children.etheme-woocommerce-product-gallery.justify-content-start{margin-left:0px !important;}
}

Then save settings and check back to your site after clearing the browser cache.

2- Simply go to the Dashboard >> Appearance >> Widgets >> and then empty the “After the products” from there like this: https://postimg.cc/CdS36VNh and then check back to your issue by clearing the browser cache.

Regards 8Themes Team.

Hello, @Niddy,

I have created a new product on your site see the URL under the private content area. when I assign the accessories category to this product, the header issue appears but when I assign the roofing category to this product the issue got resolved automatically. So it clearly has something to do with the custom layout you created for the accessories category products. Please check the settings or remove it completely first and then try to create a new one in order to solve your issue.

Regards 8Themes Team.

Hello, @Shehzad Ghazi,

I have checked both issues on your site. All the theme settings are fine but still the issue appears on the site. Then I check the plugins and you are using lots of third-party plugins on your site. Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Regards 8Themes Team.

Hello, @Resin,

You can rename the child theme, but do not change the name of the parent theme. Check this topic – https://www.8theme.com/topic/failed-to-update-the-update/ You can re-name the parent theme later when work on the site will be finished, but we won’t recommend it because you won’t be able to use auto-update in the future and need to update the theme manually.

Also, check – https://www.8theme.com/documentation/docs/white-label-branding-plugin/

Regards 8Themes Team.

Hello, @Phil,

Could you please elaborate on your issue by making a video of the issue and sharing it with us also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format:

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site.

Note: Please take a complete backup of your site first and allow us to debug your site and change/remove the plugins to solve your issues.

Regards 8Themes Team.

Hello, @Dionizio Find,

Your issue is resolved now, kindly check back to your site after clearing the browser cache. Please watch the video under private content area to learn how I solve the issue.

Regards 8Themes Team.

Hello, @levacare,

Phone Display:

1- Actually, First of all, there is no such space in mobile to show all these three messages in the same line. Second, You created this section by using a row with three columns, and by default, only 1 column will appear on the site when viewing on mobile. This is the default layout.

2- You can set the space on the devices you want from the Elementor settings while editing the page check the image: https://postimg.cc/wtMHLPqZ

Ipad Display:

1- Again, As I said by choosing the specific device you want you can set the settings/spacing as per your need. Please check the image: https://postimg.cc/6yQNDgR3

2- There is only 1 possible solution left for this. I have disabled the section for tablet mode. Now, you have to create a new section there and show it only on the iPad. Hide the section from the mobile and desktop.

Regards 8Themes Team.

Hello, @Ms Morbenia Morbeck,

For best performance, I suggest you to please try to choose the server with these requirements: https://postimg.cc/HrLCVQfX it will smoothly work for you as it is for me.

And we suggest this hosting company: https://www.siteground.com/index.htm?afcode=37f764ca72ceea208481db0311041c62

Regards 8Themes Team.

Hello, @Muhammad Shoaib,

Please copy and paste the below-given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the cache.

.et-mini-content .woocommerce-mini-cart__footer-wrapper p.buttons.mini-cart-buttons a.button.btn-checkout.wc-forward {
    background-color: green !important;
}
div#payment button#place_order {
    background-color: green !important;
}

Regards 8Themes Team.

Hello, @Bas Kling,

Thanks for the FTP login details. But your provided WordPress admin access is no more valid as you can see in this screenshot: Under Private Content Area please share the valid access in the private content area because it is also, necessary to debug the issue in order to find the cause of it.

Regards 8Themes Team.

Hello, @Riccardo,

I am really sorry for the inconvenience, but could you please explain in detail that, what issue you are facing and what do you exactly want? If possible with screenshots and also please share your site WP Admin URL and Credentials with me here in the private content area of this topic as listed below, so that I will further check it for you on your site and help you out.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

Hello, @Dionizio Find,

1- Please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check and fix your issue on your site.

2- Actually, our theme supports the “Single Product Builder” feature of the theme to create/edit the single product layout. But as you said that you created the layout with Elementor. The thing is the basic version of the Elementor comes with the theme and by default, it doesn’t have this kind of functionality. So are you using the Elementor PRO version on your site to achieve this? if yes, then you have to contact the PRO plugin author only the author of the PRO plugin will be able to help you, and it’s Envato policy too. You may wish to confirm it from Envato as well.

Regards 8Themes Team.