Replies by Tony Rodriguez

Forum Replies Created

Viewing 30 posts - 11,971 through 12,000 (of 13,902 total)

← 1 2 3 … 399 400 401 … 462 463 464 →

Tony Rodriguez

Support staff

January 9, 2023 at 09:42

Hello, @Luciano,

If you want to set the layout condition to the products under the same category then you have to choose the “In Category” condition and choose the particular category to apply that layout, please see the below-given screenshots:

https://ibb.co/W0VFHYj
https://ibb.co/N1Vs6CJ

And if you want to apply that layout to the particular product only, then you have to choose “In Product” in the condition and choose the product as per your requirements: https://ibb.co/2ZMPxsn

Regards 8Themes Team.

#343326 Copied In reply to: Not able to set Conditions for Single Product Page Builder Templates

Tony Rodriguez

Support staff

January 9, 2023 at 09:27

Hello, @Marco_L-BA,

Most Welcome ?,

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day ?

Topic Closed.
Best Regards.

#343325 Copied In reply to: Issue about FAQ page – Header doesn’t work in this page

Tony Rodriguez

Support staff

January 9, 2023 at 09:12

Hello, @suneye1982,

Could you please share the screenshot of your issue and describe your issue in detail, so that I will further check it for you on your site and help you out accordingly, you can use the below-given sites to upload and share the screenshot here:

https://imgbb.com/
https://postimages.org/

Regards 8Themes Team.

#343320 Copied In reply to: i have problem with my theme for mobile view

Tony Rodriguez

Support staff

January 9, 2023 at 08:56

Hello, @Nageen,

Still, your provided WP Admin Logins are not correct/working: https://prnt.sc/VDfMUrN9wNmT please double check it and provide the correct/working one under the private content area of this topic.

Regards 8Themes Team.

#343317 Copied In reply to: Translation Stop working after update the theme

Tony Rodriguez

Support staff

January 9, 2023 at 08:47

Hello, @Ms Morbenia Morbeck,

Now, Please Install the fresh new WordPress on any of your domains and share the WordPress Admin Login details of that site only, I will Install the Theme for you.

You can contact your hosting provider to Install the WordPress on your particular domain.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#343315 Copied In reply to: Please request to upload my XSTORE template

Tony Rodriguez

Support staff

January 9, 2023 at 08:16

Hello, @zaburiro,

There is no such possibility, unfortunately.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Only the available option for the Shop page is Show Excerpt In Content Product. You can use from Theme Settings > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > ON. Then check your Shop page. See the image for a better reference here: https://ibb.co/3MyLHCc

Regards 8Themes Team.

#343310 Copied In reply to: How to show product excerpt with product name in AJAX search result & on checkout page

Tony Rodriguez

Support staff

January 9, 2023 at 07:01

Hello, @Nikka79,

Please go to Loco >> themes >> xstore and edit the particular translation language and then click on the SYNC button, after that search/find and translate those words as per your requirements.

And then please go to Loco >> plugins >> xstore-core and edit the particular translation language and then click on the SYNC button, after that search/find and translate those words as per your requirements.

And then please go to Loco >> plugins >> woocommerce and edit the particular translation language and then click on the SYNC button, after that search/find and translate those words as per your requirements.

And if still the issue will persists then please share the screenshots of the issues and also your site WP Admin URL and Credentials with me, in the private contact area of this topic, so that I will further check it for you on your site and help you out accordingly.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#343303 Copied In reply to: I have problems translating some strings with loco translate plugin

Tony Rodriguez

Support staff

January 9, 2023 at 06:34

Hello, @Ms Morbenia Morbeck,

Done, I have created the welcome.html file and then added the code in htaccess file to show it on frontend, please see the screenshots in the private content area of this topic.

Now, what next?

Regards 8Themes Team.

Please contact administrator
for this information.

#343301 Copied In reply to: Please request to upload my XSTORE template

Tony Rodriguez

Support staff

January 9, 2023 at 06:04

Hello, @Fenyxweb,

In order to solve your issue simply go to the Dashboard >> XStore >> Theme Settings >> Theme Custom CSS >> Global and then paste the below code at the bottom of the CSS box there.

.etheme-product-hover-mask3 footer{bottom:10% !important;}

Then save settings and check back to your site after clearing the browser cache.

Note: If still your issue is not resolved. Then please share your site wp-admin URL and access in the private content area of this topic by following the below-given format.

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site and help you out.

Regards 8Themes Team.

#343300 Copied In reply to: Product view mask3 – change position css

Tony Rodriguez

Support staff

January 9, 2023 at 06:02

Hello, @Wade Yang,

1- Yes, some of our customers use Uber menus. In this case, you will need to disable our theme options for the menu (Theme Options > General > Theme Menu Options see the image: https://postimg.cc/zVts3K0R) and use the uber menu shortcode inside the HTML Block header element see the image: https://postimg.cc/RqG8bwrb to display the menu.

2- Just like you set the uber menu for the desktop using HTML Block just like this you can add the menu in the mobile menu by enabling the HTML blocks option in the mobile menu: https://postimg.cc/gnZV6PKq

Regards 8Themes Team.

#343299 Copied In reply to: Use Uber Menu Function Automatic Integration Theme Location

Tony Rodriguez

Support staff

January 9, 2023 at 05:53

Hello, @Darul Muqarrabin Malaysia,

I have checked your site now, to see the issue. It already working just fine there is no issue as you explain. See the resulting image that I see: https://postimg.cc/R6kdJC2f now please check back to your site after clearing the browser cache.

Regards 8Themes Team.

#343298 Copied In reply to: how to appear product sold counter in my website

Tony Rodriguez

Support staff

January 9, 2023 at 05:50

Hello, @Ms Morbenia Morbeck,

Thanks for your contact, we already replied to the duplicate support topic here, please check it: https://www.8theme.com/topic/please-request-to-upload-my-xstore-template/#post-343294 and reply to it accordingly.

Regards 8Themes Team.

#343297 Copied In reply to: You changed the PHP version of my website

Tony Rodriguez

Support staff

January 9, 2023 at 05:48

Hello, @Darul Muqarrabin Malaysia,

Actually, the issue is that you did not assign that particular tag to the product. Please edit the product and assign the Product tags and save settings then check back to your site after clearing the browser cache.

See images for a better reference here: https://ibb.co/C5qt6z8 and https://ibb.co/bL1xC45

Regards 8Themes Team.

#343296 Copied In reply to: how to show popular tag in my website…

Tony Rodriguez

Support staff

January 9, 2023 at 05:25

Hello, @Ms Morbenia Morbeck,

I am sorry for the inconvenience, but that issue does not because of the PHP version only, but I can see that the particular site: http://www.grupomorbeck.com/ folder is not there on your site CPanel, It seems someone removed it from your site, and it’s not me.

I have changed the PHP version back to 5.6 on your request.

Now I request/suggest you to please reach out to your hosting provider and ask to run the backup for you on your site and it will only revert back to your site.

And then I suggest you to please ask them to Install the fresh new WordPress for you as well with PHP version 7.4 and you will be able to Install the Xstore theme on that WordPress.

I am apologizing for this inconvenience, but that was not me, I only changed the Php version and then Installed the theme on your site. Thanks for your understanding.

Regards 8Themes Team.

#343294 Copied In reply to: Please request to upload my XSTORE template

Tony Rodriguez

Support staff

January 7, 2023 at 10:31

Hello, @Mineraland,

1. Please let me know how you did that on the registration page? Basically the registration page is the WooCommerce default functionality and the Popup of the Login/Registration is our theme functionality but we have used the hook to show the default WooCommerce Login/Registration to that Popup, So if you add any checkbox using the custom code or the third party plugin on my account page then you have to do it manually also in the popup as well, as there is no such option to add that code or checkbox in my account popup in our theme.

2. You’ll be able to translate the mentioned things using a WPML string translator: https://prnt.sc/pd8y21
Go to WPML > String translator > scroll down to the “Admin strings” link and click on this. Find the mentioned strings and add then to the string translator.

Regards 8Themes Team.

#343211 Copied In reply to: Customize Sign In Register DropDown Form

Tony Rodriguez

Support staff

January 7, 2023 at 10:13

Hello, @Siv,

Sound’s Good!!
That you found the culprit, So I suggest you to please do not use this plugin or contact the plugin Author on this issue.

Thanks for your understanding and for contacting us.
Have a nice day.

Regards 8Themes Team.

#343209 Copied In reply to: Mobile menu appearing and disappearing without any reason?

Tony Rodriguez

Support staff

January 7, 2023 at 09:52

Hello, @Siv,

Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

And if the issue will still persist then please remain all the third-party plugins deactivated on your site and allow permission to debug your site which includes deactivating all the third-party plugins and on-site Customization as well so that I will check and assist you accordingly.

Note: Please take the complete backup of your site first.

Please also share your site WP Admin URL and Credentials with me as well in the private content area of this topic as listed below, so that I will look into it for you on your site.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Regards 8Themes Team.

#343205 Copied In reply to: Mobile menu appearing and disappearing without any reason?
Tony Rodriguez

Support staff

January 7, 2023 at 09:43
Hello, @eternity,

You have to use the Custom CSS to remove the background image from the breadcrumbs only, Please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the cache.

.page-heading { background-image: none !important; }

Regards 8Themes Team.
#343204 Copied In reply to: theme　”Jewellery Niche Market” Breadcrumbs Background　
Tony Rodriguez

Support staff

January 7, 2023 at 09:20

Hello, @Suppi,

Sorry for the inconvenience but Your provided WP Admin Login details are not correct, please share the correct/valid one in the private content area of this topic, so that we’ll check and assist you accordingly.

Regards 8Themes Team.

Please contact administrator
for this information.

#343203 Copied In reply to: How to download single demo page for paticular page

Tony Rodriguez

Support staff

January 7, 2023 at 08:45

Hello, @Roobinda,

Sorry for the inconvenience, but we do not support Classico anymore. We recommend switching to another theme like (XStore) which is the most powerful WordPress Theme.

Yes, we will surely help you in switching the theme, you can start on a fresh new WordPress as well from scratch to avoid inconvenience.

Further, If you want paid Customization services submit a customization request to WPKraken team.

Regards 8Themes Team.

#343201 Copied In reply to: The more items in the cart the slower the site runs until 504 gateway timeout.

Tony Rodriguez

Support staff

January 7, 2023 at 08:31

Hello, @Nageen,

Your provided WP Admin Login details are no more working/correct, please share the correct one in the private content area of this topic, so that we will further look into it for you.

Regards 8Themes Team.

#343200 Copied In reply to: Translation Stop working after update the theme

Tony Rodriguez

Support staff

January 7, 2023 at 08:15

Hello, @levacare,

1- Actually, when I check the plugin settings the currency for all the countries you added is set to euro see the image: https://postimg.cc/K4BxfQGP although, it is a third-party plugin that you are using nor it is included in the compatible plugin list of our theme. Try to change the settings of the plugin. I hope your issue will be resolved but if not, You have to check the plugin support forums or contact the plugin author in order to solve your issue.

2- The issue is not clear. Do you want to change the prices for different countries like euro to dollar, or do you want to change the product prices for different countries? just suppose that you want both or any 1 of them. You cannot achieve this from the theme settings; there are no such settings available like this. You can use any third-party plugin for this but at your own risk.

3- No, You don’t understand. Let me tell you by default the gallery images show all attributes randomly. But when you choose a specific variation it will sort out the images and show the selected variations images first from the list and then the rest. I hope you understand.

4- It is added from the Appearance >> Menus >> Mobile menu see the image: https://postimg.cc/MMR4xPXq simply edit/remove them as per your need.

Regards 8Themes Team.

#343197 Copied In reply to: I have a proble i can’t add the theme due to some requirements

Tony Rodriguez

Support staff

January 7, 2023 at 07:55

Hello, @Darul Muqarrabin Malaysia,

First of all, You have to add the product tags from the Dashboard >> Products >> Tags >> see the image: https://postimg.cc/D4vtgQyh and then navigate to the Appearance >> Widgets >> and add the product tag widget in the sidebar you want like this: https://postimg.cc/47B8XDsC then check back to your site after clearing the browser cache.

Regards 8Themes Team.

#343196 Copied In reply to: how to show popular tag in my website…

Tony Rodriguez

Support staff

January 7, 2023 at 06:58

Hello, @Kamil,

Alright, Could you please elaborate on your issue by making a video of your issue and sharing it with us also, please share your site wp-admin URL and access in the private content area of this topic by following the below-given format

WORDPRESS ADMIN URL:
WORDPRESS ADMIN USERNAME:
WORDPRESS ADMIN PASSWORD:

So that I will check your issue on your site and assist you accordingly.

Regards 8Themes Team.

#343195 Copied In reply to: Header Bottom on asus zenbook – Not visible elements

Tony Rodriguez

Support staff

January 7, 2023 at 06:53

Hello, @IP,

Actually, Yes. It is possible, let me explain.

First of all, You have to navigate to the Dashboard >> Theme Settings >> Header Builder >> Mobile menu >> and disable the enabled option from the Elements: https://postimg.cc/r00vYy5n

After that enable the HTML blocks from the elements option see the image: https://postimg.cc/jLdBGh6n

Then try to navigate to the theme settings >> header builder >> HTML Blocks and set the static blocks as per your need: https://postimg.cc/HjQpp37S

Then save settings and check back to your site after clearing the browser cache.

By doing this you can show the mobile menu content as you created in the static blocks. You can add images, and products and any content you added in the static block will appear.

Regards 8Themes Team.

#343194 Copied In reply to: Mobile menu – how to make using static blocks

Tony Rodriguez

Support staff

January 7, 2023 at 06:49

Hello, @johnm,

I have checked your site for mobile and desktop and found no issue it is working fine without any errors as you can see in these screenshots: https://postimg.cc/DJ8BQM7T and https://postimg.cc/mh3FXShf also, there is no pdf file attached in your topic for the errors. If still you are facing errors please share the file with us so that I will check and understand the situation to assist you accordingly.

OR you can try with the Yoast SEO plugin as well, it is compatible with our theme, It is the best plugin for SEO and has a lot of options related to SEO.

Regards 8Themes Team.

#343193 Copied In reply to: Many Errors Across Website – Need Strategy to Fix

Tony Rodriguez

Support staff

January 7, 2023 at 06:28

Hello, @patrick,

In order to solve your issue Simply go to XStore > Theme Settings > Blog > Single post > Display Title/Meta On Single Post > Turn Off and save settings. See the image for a better reference here: https://ibb.co/vL7VrfH

And then Edit a Single post with Elementor then You have to use/ copy and paste the post meta shortcode [etheme_post_meta time="true" time_details="true" author="False" comments="true" count="true" class="" ] in post content as an alternative of this option. See the image for a better reference here: https://ibb.co/vdTdGHX

Regards 8Themes Team.

#343192 Copied In reply to: How to hide author meta in single post ?

Tony Rodriguez

Support staff

January 7, 2023 at 05:33

Hello, @tim,

Actually, that file is not in our theme but in WooCommerce plugin and you will find it under plugins/woocommerce/templates/single-product/rating.php

And you can Customize it in the Child Theme as per your requirements by placing it under themes/your-child-theme-name/woocommerce/single-product/rating.php

Regards 8Themes Team.

#343191 Copied In reply to: Shop page isn’t showing and footer problem

Tony Rodriguez

Support staff

January 6, 2023 at 17:50

Most Welcome ?, @Mineraland,

If you do not mind, can you please leave 5 stars rating for our Theme & Customer, and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in the future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us.
Have a great day ?

Topic Closed.
Best Regards.

#343183 Copied In reply to: need help with speed optimization (TTFB)
Tony Rodriguez

Support staff

January 6, 2023 at 17:47
Hello, @patrick,

Unfortunately, there is no such option in our theme and WordPress for it, so you can try with the Custom CSS code I have prepared for you, please copy and paste the below given CSS code to XStore >> Theme Settings >> Theme Custom CSS >> Global CSS and check back to your site after removing the browser cache.

.single-post .page-heading .breadcrumbs a:nth-child(3) { display: none !important; } .single-post .page-heading .breadcrumbs a:nth-child(5) { display: none !important; } .single-post .page-heading .breadcrumbs span.delimeter:nth-child(2) { display: none !important; } .single-post .page-heading .breadcrumbs span.delimeter:nth-child(4) { display: none !important; }

https://postimg.cc/062yL1wh

OR You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.

Regards 8Themes Team.
#343182 Copied In reply to: How to edit breadcrumb only on single page?
← 1 2 3 … 399 400 401 … 462 463 464 →

11,971–12,000 of 13,902 posts

Viewing 30 posts - 11,971 through 12,000 (of 13,902 total)

← 1 2 3 … 399 400 401 … 462 463 464 →

Forum Replies Created

Is your store missing upsells?

How fast is your website?

Explore our WordPress WooCommerce themes