Translation Stop working after update the theme

This topic has 27 replies, 3 voices, and was last updated 11 months ago ago by Rose Tyler

  • Avatar: Nageen
    Nageen
    Participant
    January 5, 2023 at 06:44

    After update the theme to latest version translation stop working.

    Translation file is there and all required translations are already there – https://prnt.sc/RW51Q1fSjIsS
    but front end none of the translation showing up. — https://prnt.sc/-PKM-qFcPjIx
    and many more – https://prnt.sc/lzzeTPVsrnCU

    Please, contact administrator
    for this information.
    26 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2023 at 08:35

    Hello,

    After every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    Regards

    Avatar: Nageen
    Nageen
    Participant
    January 5, 2023 at 11:02

    Hello

    I have done Sync many time using Poeditor as well Loco translate.

    but its not getting changed. I already shared wp login as well FTP with you. if you think I had not yet done. so please do it and let me know what I am doing wrong.

    I really getting frustrated by this issue. and today I had to renew the theme support only for this tinny issue. so i would expect a resolution here.

    Hope you understand.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 5, 2023 at 12:07

    Hello,

    Thanks for the reply.
    Another specialist will get back to you after a detailed review. Please be patient and do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2023 at 11:26

    Hello,

    Please update the theme and Core plugin, then let us know.

    Regards

    Avatar: Nageen
    Nageen
    Participant
    January 6, 2023 at 13:24

    Theme is updated !!

    Avatar: Nageen
    Nageen
    Participant
    January 6, 2023 at 13:59

    also core plugin !

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2023 at 15:06

    Hello,

    Sorry for the delay in answering.
    We’ve checked it and would recommend you contact the support of WooCommerce plugin, because translation should work from WooCommerce for mentioned texts
    https://wordpress.org/support/plugin/woocommerce/

    Regards

    Avatar: Nageen
    Nageen
    Participant
    January 6, 2023 at 17:31

    no this isn’t true .. this is issue with the theme .. Before update the theme it was working fine. and if you deactivate the xstore theme all translations are working fine.
    see here –
    https://prnt.sc/JG0GtWvyd10Z
    https://prnt.sc/19NnHXErnQ7e
    https://prnt.sc/K-3Bez9rB3p-

    FYI I am using Xstore theme since 2018 and I notice this is issue many time with this theme. but this time I really want a fix for this.

    so talk to your developers and get this fix.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 7, 2023 at 08:31

    Hello, @Nageen,

    Your provided WP Admin Login details are no more working/correct, please share the correct one in the private content area of this topic, so that we will further look into it for you.

    Regards 8Themes Team.

    Avatar: Nageen
    Nageen
    Participant
    January 7, 2023 at 09:56

    \WP logins provided !!

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 9, 2023 at 08:56

    Hello, @Nageen,

    Still, your provided WP Admin Logins are not correct/working: https://prnt.sc/VDfMUrN9wNmT please double check it and provide the correct/working one under the private content area of this topic.

    Regards 8Themes Team.

    Avatar: Nageen
    Nageen
    Participant
    January 9, 2023 at 09:15

    Please try now with this one

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 9, 2023 at 12:38

    As we can see the problem persists when XStore child theme is activated, the translation works fine when the parent theme is activated. We’ve checked and there is no such problem with child theme on our test site, so it is a strange situation.
    Do you have any server cache (for pages, database, or object cache)? If you are unsure about this, ask your hosting provider.

    Regards

    Avatar: Nageen
    Nageen
    Participant
    January 10, 2023 at 08:00

    No there is no cache on the website as well on the server.

    we need to keep the child theme to make it work ACF at product page for 360 view.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 10, 2023 at 16:53

    Fixed, by changing text domain in child theme/style.css

    Regards

    Avatar: Nageen
    Nageen
    Participant
    January 11, 2023 at 08:53

    Thanks !! working fine !!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2023 at 08:58

    You’re welcome!

    Regards

    Avatar: Nageen
    Nageen
    Participant
    March 27, 2023 at 18:15

    Hello Rose

    The issue came back again. Can you please take a look once again ? what happened ?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2023 at 07:11

    Hello, Nageen,

    Thank you for getting in touch with us.

    Please provide the correct wp-admin access.

    Also, after every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

    Kind Regards,
    8theme team

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