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Translation Stop working after update the theme

This topic has 27 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

Nageen

Participant

January 5, 2023 at 06:44

After update the theme to latest version translation stop working.

Translation file is there and all required translations are already there – https://prnt.sc/RW51Q1fSjIsS
but front end none of the translation showing up. — https://prnt.sc/-PKM-qFcPjIx
and many more – https://prnt.sc/lzzeTPVsrnCU

Please, contact administrator
for this information.

#343018 Copied Theme version: 8.3.9

26 Answers

Rose Tyler

Support staff

January 5, 2023 at 08:35

Hello,

After every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Regards

#343036 Copied

Nageen

Participant

January 5, 2023 at 11:02

Hello

I have done Sync many time using Poeditor as well Loco translate.

but its not getting changed. I already shared wp login as well FTP with you. if you think I had not yet done. so please do it and let me know what I am doing wrong.

I really getting frustrated by this issue. and today I had to renew the theme support only for this tinny issue. so i would expect a resolution here.

Hope you understand.

#343053 Copied

Rose Tyler

Support staff

January 5, 2023 at 12:07

Hello,

Thanks for the reply.
Another specialist will get back to you after a detailed review. Please be patient and do not change access.

Regards

#343058 Copied

Rose Tyler

Support staff

January 6, 2023 at 11:26

Hello,

Please update the theme and Core plugin, then let us know.

Regards

#343147 Copied

Nageen

Participant

January 6, 2023 at 13:24

Theme is updated !!

#343156 Copied

Nageen

Participant

January 6, 2023 at 13:59

also core plugin !

#343159 Copied

Rose Tyler

Support staff

January 6, 2023 at 15:06

Hello,

Sorry for the delay in answering.
We’ve checked it and would recommend you contact the support of WooCommerce plugin, because translation should work from WooCommerce for mentioned texts
https://wordpress.org/support/plugin/woocommerce/

Regards

#343163 Copied

Nageen

Participant

January 6, 2023 at 17:31

no this isn’t true .. this is issue with the theme .. Before update the theme it was working fine. and if you deactivate the xstore theme all translations are working fine.
see here –
https://prnt.sc/JG0GtWvyd10Z
https://prnt.sc/19NnHXErnQ7e
https://prnt.sc/K-3Bez9rB3p-

FYI I am using Xstore theme since 2018 and I notice this is issue many time with this theme. but this time I really want a fix for this.

so talk to your developers and get this fix.

#343180 Copied

Tony Rodriguez

Support staff

January 7, 2023 at 08:31

Hello, @Nageen,

Your provided WP Admin Login details are no more working/correct, please share the correct one in the private content area of this topic, so that we will further look into it for you.

Regards 8Themes Team.

#343200 Copied

Nageen

Participant

January 7, 2023 at 09:56

\WP logins provided !!

Please contact administrator
for this information.

#343206 Copied

Tony Rodriguez

Support staff

January 9, 2023 at 08:56

Hello, @Nageen,

Still, your provided WP Admin Logins are not correct/working: https://prnt.sc/VDfMUrN9wNmT please double check it and provide the correct/working one under the private content area of this topic.

Regards 8Themes Team.

#343317 Copied

Nageen

Participant

January 9, 2023 at 09:15

Please try now with this one

Please contact administrator
for this information.

#343322 Copied

Rose Tyler

Support staff

January 9, 2023 at 12:38

As we can see the problem persists when XStore child theme is activated, the translation works fine when the parent theme is activated. We’ve checked and there is no such problem with child theme on our test site, so it is a strange situation.
Do you have any server cache (for pages, database, or object cache)? If you are unsure about this, ask your hosting provider.

Regards

#343347 Copied

Nageen

Participant

January 10, 2023 at 08:00

No there is no cache on the website as well on the server.

we need to keep the child theme to make it work ACF at product page for 360 view.

#343433 Copied

Rose Tyler

Support staff

January 10, 2023 at 16:53

Fixed, by changing text domain in child theme/style.css

Regards

#343533 Copied

Nageen

Participant

January 11, 2023 at 08:53

Thanks !! working fine !!

#343607 Copied

Rose Tyler

Support staff

January 11, 2023 at 08:58

You’re welcome!

Regards

#343608 Copied

Nageen

Participant

March 27, 2023 at 18:15

Hello Rose

The issue came back again. Can you please take a look once again ? what happened ?

Please contact administrator
for this information.

#351443 Copied

Rose Tyler

Support staff

March 28, 2023 at 07:11

Hello, Nageen,

Thank you for getting in touch with us.

Please provide the correct wp-admin access.

Also, after every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality.

Kind Regards,
8theme team

#351469 Copied
Tagged: stop working, template, theme, translation, update, woocommerce, wordpress
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